© 2014 The Karen Martin Group, Inc. 26
Gemba Visit “Scripts”
• How easy is it for you to get your work done easily
and with high quality?
• What obstacles to success are you experiencing that
we need to address?
• What are we not focused on that we should be?
• How can I help?
• Help the person see how his/her work delivers value
or supports the delivery of value to customers.
• Remind the person of organizational goals and
• Express appreciation / gratitude for the person’s work.
• FOLLOW UP!