1. Webinar
June 10, 2014
Respect for People: The Lean Way

2. © 2014 The Karen Martin Group, Inc. 2
Welcome!
• Denmark
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• Australia
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• Canada
• Costa Rica
• Czech Republic
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3.  Coach / Consultant / Facilitator / Trainer:
Lean transformation & business performance
improvement in all industries.
 Teacher: University of California, San Diego
 Author & Speaker:
Karen Martin, President
@KarenMartinOpEx
www.linkedin.com/in/karenmartinopex
3
2013 Shingo
Prize winner!

4. © 2014 The Karen Martin Group, Inc. 4
Upcoming Webinars!
11:00 am-12:15 pm PT
www.ksmartin.com/webinars
Coaching: The Art of
Asking the Right Questions
DATE CHANGE
A3 Management:
Effective Problem Solving
Holding Effective
Kaizen Events

5. After the webinar…
• Recordings:
– www.ksmartin.com/webinars
– www.vimeo.com/karenmartingroup
– www.youtube.com/karenmartingroup
– www.slideshare.net/karenmartingroup (+ slides)
Before the webinar…
• Materials available one hour prior:
– www.ksmartin.com/materials

6. www.bitly.com/MBPMbk
www.ksmartin.com/MBPM
6
50% Off!

7. Book Includes a
Macro-Intensive
Excel Tool
www.bitly.com/MBPMbk
7

8. © 2014 The Karen Martin Group, Inc. 8
You will learn…
• Why respect goes far beyond how you interact
with someone.
• How work systems & processes create
disrespect.
• How blame and disrespect are inextricably
linked.
• How robust problem-solving demonstrates
respect for people.
• How to use improvement to build a highly
respectful culture.

9. What is Respect?

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Maslow’s Hierarchy of Needs

11. © 2014 The Karen Martin Group, Inc. 11
W. Edwards Deming
“Don’t waste the ability of people.”

12. © 2014 The Karen Martin Group, Inc. 12
Taiichi Ohno
Respect for Humanity

13. © 2014 The Karen Martin Group, Inc. 13
Showing Respect…
• Safe & ergonomically sound
environment.
• Error-proof work environments.
• Waste-free processes.
• Involvement in setting priorities, solving
problems, and making improvement.
• Being challenged to realize full potential.
• Seeing one’s ideas be adopted.

14. © 2014 The Karen Martin Group, Inc. 14
The most gratifying experience
is having one’s ideas
listened to and adopted.

15. © 2014 The Karen Martin Group, Inc. 15
People aren’t the problem.
It’s the dysfunctional systems
and processes within which we expect
them to perform at high levels
—a fundamental act of disrespect.

16. © 2014 The Karen Martin Group, Inc. 16
BLAME:
The most
fundamental
act of
disrespect.

17. © 2014 The Karen Martin Group, Inc. 17
Engagement Drivers: The Three C’s
Connection
ControlCreativity
The Outstanding Organization, pp. 155-158
Full use of talents,
capacities,
potentialities,
& skills
The Outstanding Organization, pp. 155-158
Heavy involvement
in decisions that
influence how they
do their work.
To purpose, vision,
priorities, immediate
supervisor, peers,
customers

18. © 2014 The Karen Martin Group, Inc. 18
You had them at
“You’re hired.”

19. © 2014 The Karen Martin Group, Inc. 19
Onboarding – Common Missing Pieces
• Tools
– Physical (e.g. desk, etc.)
– Technology (e.g. phones, computers, physical access, access to
applications needed, logins, etc.)
– Identifiers (e.g. signage, business cards, etc.)
• General information
– Company (e.g., purpose, products, customers, values, business
goals, etc.)
• MUST SEE VALUE BEING DELIVERED!!!
– Org charts
– Phone directories
• Job-specific orientation
– Documented procedures (standard work)
– Apprenticeship approach: Observe, do with supervision, do
– Clear understanding about what constitutes “success.”

20. 20
Value Stream Maps:
Effective for New Hire Orientation
You
are
here
© 2013 The Karen Martin Group, Inc.

21. © 2014 The Karen Martin Group, Inc. 21
Kai = Change Zen = Good
Daily Continuous Improvement

22. © 2014 The Karen Martin Group, Inc. 22
It’s Uplifting to Kaizen…
It’s
traumatizing
to be
kaizen’d.

23. © 2014 The Karen Martin Group, Inc. 2323From The Outstanding Organization
Progressive Learning & Development

24. © 2014 The Karen Martin Group, Inc. 24
Developing an Army of Problem Solvers
REFLECTIVE DEVELOPMENT DIRECTIVE DEVELOPMENT
From The Outstanding Organization, p. 117

25. Go see.
Ask why.
Show respect.
Leadership Standard Work:
Go to the Gemba

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Gemba Visit “Scripts”
• How easy is it for you to get your work done easily
and with high quality?
• What obstacles to success are you experiencing that
we need to address?
• What are we not focused on that we should be?
• How can I help?
• Help the person see how his/her work delivers value
or supports the delivery of value to customers.
• Remind the person of organizational goals and
priorities.
• Express appreciation / gratitude for the person’s work.
• FOLLOW UP!

27. Components for Effective Change
Effective
Change
Confusion
Anxiety
Gradual
Change
Frustration
False Starts
Vision Skills Resources Action Plan
Skills Incentives Resources Action Plan
Vision Incentives Resources Action Plan
Vision Skills Incentives Resources
Vision Skills Incentives Action Plan
Vision Skills Incentives Resources Action Plan
© 2003 Enterprise Mgmt Ltd.
27

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Employer Employee
Reciprocal Nourishment

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Coming
in July!

30. © 2014 The Karen Martin Group, Inc. 30
Karen Martin, President
858.677.6799
@karenmartinopex
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