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Accompanying slides: http://slidesha.re/10Jbzs6
Karen’s Books: http://ksmartin.com/books
In the 20+ years I've been working with companies of all types and sizes to improve their performance, proper process management is hands-down the weakest organizational capability I've seen.
Poor process management is the root cause for excessive organizational chaos, interpersonal and interdepartmental tension, dissatisfied customers, and excess costs.
Join me on a frank journey of what organizations need to do in terms of process management to greatly improve their performance on all fronts.
It doesn't matter how sexy your product is, nor how hard well-meaning people are working. If you don't properly manage your processes, your organization will never excel.