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© 2015 The Karen Martin Problem Solving: The P in PDSA

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© 2015 The Karen Martin Group, Inc.
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3. Set a Target Condition
• Describe the future. How does “better” look
and feel?
• From/to: “If not this, then what?”
• Must be measurable
– Surveys enable you to convert anecdotal feedback into
quantifiable data
• Should stretch the organization/team/problem
owner (improvement is largely a mind game)
• Level of aggressiveness depends on :
– Urgency
– Timeframe
– Available resources
– Consensus around the problem
– Degree of focus

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