To skip introductory material, FF to 01:45
Accompanying slides: http://slidesha.re/12BQsup
Karen’s Books: http://ksmartin.com/books
For most, problem solving and critical thinking are NOT naturally given talents. But they are skills that can be developed in anyone, with practice and adequate coaching. In this webinar, Karen shares her 12-step model for executing the PDSA (plan-do-study-adjust) cycle and give tips on how to best develop deep capabilities across the entire workforce.