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© 2013 The Karen Martin Plan-Do-Study-Adjust: A Deep Dive

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© 2013 The Karen Martin Group, Inc.
8. Implement countermeasure(s) (DO)
• Training! Training! Training!
– Include why & WIIFM
– Hands on, when possible
– If there’s a gap between implementation and people
engaging with the new process, you must retrain.
• DO NOT MERELY COMMUNICATE BY EMAIL.
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