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The Role of the Sensei
“The relationship between the sensei
and the student (deshi) in Toyota is a
key success factor, and one that is
very much underappreciated in the
lean movement.”
“We see process improvement and
people development as two sides of
the same coin in organizations.”
— Jeff Liker & James Franz, The Toyota Way to Continuous Improvement

© 2011 Karen Martin & Associates

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Published in: Business, Technology

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