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Measuring In-Process Quality: Percent Complete Lean Leadership - Part 3 of 3

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Measuring In-Process Quality:
Percent Complete & Accurate (%C&A)
Customer
Process
1
Process
2
Process
3
Process
4
80% 50%95%
75%
90%
%C&A = % of incoming work that’s “usable as is”; no need for rework:
• Correcting information or material that was supplied
• Adding information that should have been supplied
• Clarifying information that should have or could have been clearer
31

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Measuring In-Process Quality: Percent Complete & Accurate (%C&A) Customer Process 1 Process 2 Process 3 Process 4 80% 50%95% 75% 90% %C&A = % of incoming work that’s “usable as is”; no need for rework: • Correcting information or material that was supplied • Adding information that should have been supplied • Clarifying information that should have or could have been clearer 31

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