To skip introductory material, FF to 02:58
Accompanying slides: http://slidesha.re/1r3IZia
Leading improvement sounds like it should somewhat intuitive. After all, how hard can it be? Just make a few adjustments and.... voila! Improvement is made.
Except that it's not nearly that easy and being successful requires a broad set of skills.
Many full-time improvement professionals and managers and leaders with an improvement mindset have been exposed to and have developed a proficiency with some of the necessary principles, practices and tools. But most do NOT possess the full knowledge base and skills that will produce outstanding business performance and build improvement-minded cultures.