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43 Establish Key Performance Indicators: 2‐5; Balanced; Visual Metric Description Kaizen Events: Current Thinking & How To's

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43
Establish Key Performance Indicators: 2‐5; Balanced; Visual
Metric Description Owner
FY12
Target
Apr
Total
May
Total
Status
Production
Output
Output in Units VS Mgr 75,000 81500 110300
Batch
Deviations
% Batches are Right
the First time
VS Mgr 80.0% 81.8% 80.5%
Quoting
Leadtime
Days from receipt of
RFQ until sent to
customer
Dave 5.4 6.6 6.9
Promise Date
Accuracy
% On time for Promise
Date
Dave 96.0% 85.0% 89.0%
Engineering
Release Time
Days - receipt of PO
until documentation
released
Vicky 4.7 5.6 4.7
Problem
Resolution
Number of calls to
resolve customer
issues
Dave 2.1 2.4 2.3
Quality
Quality
Release
Backlog
# of lots waiting for
release by quality
engineers
VS Mgr 80 99 77
ProductionCustomerService

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