Planning Reminders (continued)
Target Condition / Desired state
Li t t t d f t i t th l ti ! List targeted performance metric, not the solution!
Must include measurable objectives
Include both % improvement and the raw numbers (fromInclude both % improvement and the raw numbers (from
what to what)
You cannot solve a problem without knowing it’s root
Avoid making assumptions “Do you think or do you Avoid making assumptions - Do you think or do you
When multiple root causes exist, quantify and select
© 2011 Karen Martin & Associates
the relevant few for countermeasure development.