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Planning Reminders (continued)
Target Condition / Desired state
Li t t t d f t i t th l ti ! List targeted performance metric, not the solution!
 Must include measurable objectives
 Include both % improvement and the raw numbers (fromInclude both % improvement and the raw numbers (from
what to what)
Root cause
 You cannot solve a problem without knowing it’s root
cause!
 Avoid making assumptions “Do you think or do you Avoid making assumptions - Do you think or do you
know?”
 When multiple root causes exist, quantify and select
© 2011 Karen Martin & Associates
the relevant few for countermeasure development.
52

Published in: Business
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