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Cause-and-Effect Diagram
(aka Fishbone, Ishikawa)
Brainstorming tool used to identify most likely
causes for an undesirable effectcauses for an undesirable effect
Explores potential causes in 6 categories (6 M’s):
 People (“Man”) People ( Man )
 Material/Information - Inputs used in the process
 Method - Procedures, work instructions, processes
 Machine - Equipment, computers, tools, supplies
 Measurement - Techniques used for assessing the
quality/quantity of work, including inspectionq y q y , g p
 Environment (“Mother Nature”) - External & internal
Use other categories if appropriate
© 2011 Karen Martin & Associates 41

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