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We've Had It All Wrong: Manage Processes, Not People

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Accompanying slides: http://slidesha.re/15pZWdc

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For decades now, "management" has been synonymous with managing people. Meanwhile, processes, the lifeblood of an organization, remain largely unmanaged. In this webinar, Karen shares her views on why we need to change our thinking and her practical how-to's for making this vital pivot.

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