Great customer service begins
with people who are naturally
inclined to serve others.
Exceptional Employees Build Long-term Customer Loyalty
How does a business improve business with people who will Service Profile™ establishes a
its customer service? “go the extra mile” for them. comprehensive customer
service perspective that will
Great customer service starts Finding employees with good extend throughout your entire
with people who have a service instincts is not difficult organization.
natural inclination to be of when you have the right
service to others. They care selection tool. Profiles Using the standards typical for
because caring satisfies one of International’s Customer your industry as a guide, you
their fundamental needs. To Service Profile™ is just that will set your own customer
them, serving others isn’t a tool. This scientifically service perspective and
business strategy; it is a way of developed assessment is an measure both employees and
life. effective means for building a job candidates to see how they
staff of exceptional employees match your expectations. This
To save money, many who will professionally serves as the basis for
businesses have downgraded represent your business, effective training and
their customer service. products and services. management.
Offering “the lowest price” is
one important factor in People who have an instinct A clearly defined and
appealing to customers, but it for serving others are the understood customer service
is a gamble. reason customers return, program aids communication
develop long-term loyalty and and prevents problems.
The old saying, quot;You get what recommend your business to
you pay for,quot; is still true in others. By choosing and aligning
many cases. Many consumers employees with the Customer
think of customer service as a In addition to helping you Service Profile™, your company
lost art, so they are especially select employees with service can build a reputation for
delighted when they can do attitudes, the Customer exceptional customer service.
Profiles Office Park • 5205 Lake Shore Drive • Waco, Texas 76710-1732 • (254) 751-1644 • www.profilesinternational.com