Great guest service in
hospitality begins with people
who are naturally inclined to
serve others.




    The Service Your...
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Csp Hospitality

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Csp Hospitality

  1. 1. Great guest service in hospitality begins with people who are naturally inclined to serve others. The Service Your Employees Provide Is Key to Your Guests' Return While businesses in other Great guest service begins with customer service perspective industries may boast, people who are naturally that extends throughout your “Customer Service is our inclined to be of service to entire organization. middle name,” it’s actually others. They care, not because true for the hospitality they can win an award or get Using the standards typical for industry. paid more, but because it is the hospitality industry as a just second nature to them. guide, you will set your own The word hospitality implies Establishing a first-class guest customer service perspective customer service. It is service program is not difficult and measure both employees interchangeable with words when you have the right tool. and job candidates to see how like “welcome,” “warmth” and Profiles International’s they match your expectations. “kindness.” Customer Service Profile™ is This serves as the basis for just that tool. effective training and Working in the hospitality management. industry requires a service A scientifically developed orientation. Guests expect assessment, the Customer A clearly defined and excellent service, but Service Profile™ is an effective understood guest service providing it can be challenging. means for building a staff of program aids communication exceptional employees. Your and prevents problems. Hospitality employees must be employees will be the reason helpful, warm and courteous, guests return, develop long- The Customer Service Profile™ particularly when dealing with term loyalty and recommend helps identify those employees unhappy and irate guests. Even your hospitality to others. who will build your reputation after working long hours, in the hospitality industry as a employees must remain In addition to helping you place that welcomes guests friendly and welcoming to the select employees with “be-of- with great service and a smile. requests of their guests. service” attitudes, the Customer Service Profile™ establishes a comprehensive Profiles Office Park • 5205 Lake Shore Drive • Waco, Texas 76710-1732 • (254) 751-1644 • www.profilesinternational.com

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