Great financial customer
service begins with people
who are naturally inclined
to serve others.
The Service Your Employees Provide is Key to Customer Loyalty
Increased competition in the needs over the long term. In addition to helping you
financial industry has amplified select employees with quot;be-of-
the importance of providing Studies have repeatedly shown servicequot; attitudes, the
great customer service. Your that customers appreciate Customer Service Profile™
employees' attitudes and businesses that provide quality establishes a comprehensive
practices can determine service and will “go the extra customer service perspective
customer loyalty, shape your mile” for them. Great service that will extend through your
firm's reputation and is not a luxury; it is essential entire organization.
ultimately affect your profit and expected.
or loss. Using the standards typical for
Establishing a first-class the financial industry as a
Every day, your customers not customer service system is not guide, you will set your own
only need their questions difficult when you have the customer service perspective
answered and problems solved, right tool. Profiles and measure both employees
but they also want their International’s Customer and job candidates to see how
concerns treated with Service Profile™, an they match your expectations.
empathy. So how do you assessment specific to the This serves as the basis for
ensure that your employees financial industry, was effective training and
will be able to take care of scientifically developed as an management.
your customers' needs? effective tool for building a
staff of exceptional A clearly defined and
Efforts like training programs, employees. understood customer service
campaigns or contests to program aids communication
encourage courtesy and The service your employees and prevents problems.
helpfulness might motivate provide will be a key reason
your employees for a time, but that customers develop long- The Customer Service Profile™
if they do not have a natural term loyalty and recommend helps build your firm’s
inclination to be of service to your products and services to reputation for exceptional
others, they will not succeed others. customer service and retains
in meeting your customers' your customers’ accounts.
Profiles Office Park • 5205 Lake Shore Drive • Waco, Texas 76710-1732 • (254) 751-1644 • www.profilesinternational.com