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Karen W. Dolan
5405 Binbranch Lane
McKinney, TX 75071 Cell 904-874-1684
EXPERIENCE
• Proven success record in default serv...
which reduced foreclosure delays, investor penalties and significantly reduced
monthly production costs. Created automated...
• Automated Investor default reporting via e-mail
• Automated foreclosure referral process via New Image
Franklin Mortgage...
Karen Dolan's Resume 2015
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Karen Dolan's Resume 2015

  1. 1. Karen W. Dolan 5405 Binbranch Lane McKinney, TX 75071 Cell 904-874-1684 EXPERIENCE • Proven success record in default servicing and investor relations • Over 30 years experience in retail and mortgage banking • Outstanding customer service and motivational skills • Excellent team building and management skills EMPLOYMENT NTFN, Inc. Servicing/ Projects Manager Plano, TX. September 2014 - Current Responsibilities include management of all servicing aspects for in- house portfolio, Vendor Management and Appraisals teams. Servicing responsibilities include FHA and Conventional Collections, Customer Service, Taxes, and Policies and Procedures. Recent projects include Process Unity Vendor Cloud implementation for Vendor Management and Comergence implementation for broker validation. Newbold Advisors Consultant Ft. Worth, TX May 2013 – December 2013 Responsibilities included remote working relationship with Newbold client assisting with FHA, VA and RHS mortgage servicing validation and testing for vendor management, compliance and regulatory processes. Validation of over 2,500 FHA compliance test attributes with significant focus on Claims, Foreclosure, Loss Mitigation and Property Preservation testing. Saxon Mortgage AVP Default Reporting Fort Worth, TX and Invoicing VP Investor Administration Liaison 2008 to 2013 Responsible for FNMA, FHLMC, FHA, VA, USDA and MI default reporting for portfolio of 250,000+ loans. Handled private and GSE investor relationships for default processes. Hired and trained staff to establish the default reporting process, breach/demand letter process, foreclosure review process, default payment applications and manage the New Invoice procedures for default. Lead project team to institute an automated demand letter process,
  2. 2. which reduced foreclosure delays, investor penalties and significantly reduced monthly production costs. Created automated processes to ensure regulatory notice compliance by investor requirements, including HAMP notices. Managed print vendor conversion from Venture to Walz to further ensure compliance and create cost savings for default mailing processes. Fully trained on FiServ servicing system, and coordinated portfolio conversion from the Fiserv platform to the MSP (Fidelity) servicing system. I also have over 20 years of experience working with the MSP system. As Saxon entered into a wind-down process, responsibilities for the (FRB) Independent Foreclosure Review process included file definition, build detail and testing as well as related research for complete audit purposes. Washington Mutual (WAMU) Department Manager VP Default Reporting Jacksonville, FL 2004 to 2008 Responsible for the default reporting of entire prime and sub-prime portfolio of 4,500,000 conventional and government loans, including USDA, FHA, VA, FHLMC and FNMA. Created matrix for reporting process which ensured reporting accuracies and delivery, resulting in zero reporting penalties. Developed in-house demand letter process to ensure investor timelines and prevent foreclosure referral delays. Created matrix for private investor reporting and provided customized reporting to 100+ private investors. Primary point of contact for all private investor reporting. Complete knowledge of MSP (Fidelity) servicing system. • Achieved Tier One rating and recognition from FHLMC. • Implemented staff meetings to provide information on group performance and solicited feedback from the staff to improve performance. • Elite Club (performance excellence) 2004, 2005 and 2006 • Member Toastmasters ABN AMRO Mortgage Supervisor Collections and Default Reporting (Former Atlantic Mortgage & Investment Corp.) 1996 to 2004 Jacksonville, FL Managed the operations of the Jacksonville Default Reporting and Foreclosure Referral Unit for entire portfolio of 1,500,000 loans from 2002 through 2004. Investor relationships with FHA, VA, USDA, FHLMC, FNMA and multiple private investors. Supervisor for Collections and Default Cashier until 2002. Employee of the Month, Champion Collector 1997.
  3. 3. • Automated Investor default reporting via e-mail • Automated foreclosure referral process via New Image Franklin Mortgage Capital Senior Collector (Former Ryland Mortgage) 1992 to 1996 Jacksonville, FL Collection department administrator and senior collector with experience in both Customer Service and Special Service (payoff) areas. Outstanding Performance award 1993, Collector of the Quarter recognition. • Reorganization of Administration area • Developed program for the collection of delinquent late fees resulting in $250,000+ ancillary income in six month period • Handling of special investor portfolio requiring specific collection and servicing requirements Union Bank & Trust Customer Service Montgomery, AL 1986 to 1991 Customer Service, Returns and Chargeback departments. In charge of balancing various in-house and general ledger accounts. Reorganized Chargeback department to one-person operation. Colonial Bank Supervisor Montgomery, AL 1979 to 1986 Assistant Cashier, supervised proof and data processing area, assistant branch manager of Northern office and custodian of microfilm records. Experience including 2 bank conversions, Mini Vips direct on-line processing, daily balance process for in-house and general ledger accounts. Education Troy State University, Montgomery Alabama Jefferson Davis High School, Montgomery Alabama Additional: MBA Collections and Customer Service Procedures, Supervisory Skills – Auburn University Montgomery, DAVOX Predictive Dialer Collecting References available upon request Email address: kldolan58@gmail.com

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