OBJECTIVES Be able to understand five common methods of communicating Given communication situation, be able to identify different communication behavior of individuals
INTERPERSONALCOMMUNICATION DEFINED Communication is a social process involving understanding and transfer of information from one person to others.
ROLE OF INTERPERSONALCOMMUNICATION Employees at all levels spend majority of their day communicating The major skill upon which employees depend is communication Unless employees can communicate with their fellow employees, boss and supervisors they are doomed to failure as effective managers
119876543210 FACTS ABOUT INTERPERSONAL COMMUNICATION Whatever media used employees use 70-90% of their waking hours communicating. Only too often People do not say what they mean and do not mean what they say.
THE POWER OF IDEA The power of idea largely depends on two things. The swiftness and clarity with which it is received. The ease with which it is recalled.
FIVE METHODS OFCOMMUNICATINGWRITTEN COMMUNICATION Includes letters, faxes memos Some experts believe that communicating with this medium ensures that intended message will reach to the receiver every one will read the same words so everyone will get the same message.TELECOMMUNICATIONS
It includes telephones, intercom and other voice communication. Can be more effective because they use 45 % of message capability(7 verbal and 37 tonal)THIRD PARTY COMMUNICATION Worst of four methods. Not only the message coveys the meaning author intends but also the message may be interpreted differently by the receiver
It leads to ambiguity and confusion.FACE TO FACE It is the best way to communication in most cases Offers full range of communication. Sender can impart desired meaning and receiver can ask questions or ask if clarification is needed.
However the effectiveness of medium depend s on kind of message and characteristics of listener.GESTURAL COMMUNICATION.This type of communication is done without the use of speech .Thoughts are communicated through bodily movements. YouTube - Body language - Gestures.mp4
IMPORTANT TERMS ININTERPERSONALCOMMUNICATION SENDER OR SOURCE ENCODING CHANNEL DECODING RECEIVER FEEDBACK
PERCEPTIONS AND ATTITUDES WHAT WIFE SAYS TO THE HUSBAND ……….go to the store, lay down the mulch, wash and wax the car, get the kids to school rent some videos, and finish the rest of dishesWhat husbands hearGo blah blah blah lay down blah blah blah andBlah blah blah get blah blah blahs some blah blah blah rest.
DIFFERENT EXPECTATIONSHOW DOES SALES THINKSWe need 10 more peopleIt will lead to greater salesHence greater profit.HOW DOES HR THINKSWe need to cut sales staff by 10It will reduce costHence increase profit
SOLUTIONEffective interpersonal communication
ROLE OF PERCEPTIONS ININTERPERSONALCOMMUNICATION accurate self perception increases the likelihood of accurate interpersonal communication. realistic perception of others is a key element in solving problems jointly and working with others.TENDENCIES CAUSING PERCEPTIONAL DISTORTIONS ARE:
Stereotyping-typically classifying a group on basis of a bias The halo effect-positive impression of someone Implicit personality theory-assumption that traits go together
BUILDING INTERPERSONAL SKILLSTHEORY OF BALANCE BY DARWIN There is a tendency to maintain balance in our body, structure and attitude. In case of imbalance balance is regained through cooperation with our peers and family.EMPHATIC LISTENING We are either speaking or preparing to speak.
Ask…….are we ignoring? Are we pretending? Are we selectively listening? Are we listening attentively? Are we indulging in emphatic listening?
ITS NOT WHAT WE SAY BUT WHATWE ARE Interpersonal communication cannot make up for ineffective actions or half hearted efforts because Superficial words could easily be sensed Character and integrity generates trust and communicates most
SAYING WHAT WE MEAN ANDMEAN WHAT WE SAY Taking responsibility for the every word uttered. Activating the brain before activating the mouth. Thinking of the impact words will have.
BULDING INTERPERSONAL SKILLS Apologizing seriously in case of mistakes. Keeping commitments . Attending to little things. Engaging mind before mouth. Criticizing action behavior instead of personality.
TEN COMMANDENTS Smile always. Be appreciative. Pay attention. Practice active listening. Bringing people together. Resolve conflicts. Communicate clearly using simple language.