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Retail infrastrcture


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Retail infrastrcture

  2. 2. What is Retail..?? Retail is the sale of goods and services from individuals or businesses to the end-user. Retailers are part of an integrated system called the supply chain. A retailer purchases goods or products in large quantities from manufacturers directly or through a wholesale, and then sells smaller quantities to the consumer for a profit. Retailing can be done in either fixed locations like stores or markets, door-to-door or by delivery. The term "retailer" is also applied where a service provider services the needs of a large number of individuals, such as for the public. Shops may be on residential streets, streets with few or no houses or in a shopping mall. Shopping streets may be for pedestrians only. Sometimes a shopping street has a partial or full roof to protect customers from precipitation. Online retailing, a type of electronic commerce used for business-to- consumer (B2C) transactions and mail order, are forms of non-shop retailing.
  3. 3. Electronic Data Interchange Electronic data interchange (EDI) is a document standard which when implemented acts as common interface between two or more computer applications in terms of understanding the document transmitted. It is commonly used by big companies for e-commerce purposes, such as sending orders to warehouses or tracking their order. It is more than mere e-mail; for instance, organizations might replace bills of lading and even cheques with appropriate EDI messages. It also refers specifically to a family of standards.
  4. 4. Traditional Flow Salesman go to the retail and take order Current flow Retailer Makes order Distributor Automatic InvoiceGoods deliveredAutomated purchase
  5. 5. Cloud Computing
  6. 6. On-line & on-site kiosk job application systems Reinforced information systems Wi-Fi offered in all locations Impersonal drive-thru greeters (telemarketer like, person is not in store) Cost reduction due to Saas and Iaas
  7. 7. RFID Radio-frequency identification (RFID) is the wireless non-contact use of radio-frequency electromagnetic fields to transfer data, for the purposes of automatically identifying and tracking tags attached to objects.
  8. 8. Future Retail Outlet Vision
  9. 9. Infosys Service Oriented Architecture(SOA) For Retail
  10. 10. Infosys SOA Solution for Retails Channel Integration: Multi-Channel Integration solution addresses business and technology challenges faced by retailers, while reaching out to customers through various touch points such as online, company and franchisee-owned stores, B2B marketplaces and tradeshows. Partner Collaboration: We help retailers leverage their B2B platforms to integrate suppliers and customers in a common supply chain. It enables retailers to manage their inventory levels and reduce production lead time, ensuring the benefits are passed on to the end customer.
  11. 11. Loyalty Management: Infosys Enterprise Application Integration (EAI) solutions enable retailers to identify the usage pattern using Master Data Management services and promote personalized top-up services or discount packages. We help retailers anticipate customer demand and provide real-time services through efficient billing systems and customer loyalty applications. Business Process Management (BPM): Infosys provides BPM solutions to conceptualize, model and implement business processes that improve efficiency and accountability, provide visibility for enterprise tasks, and enhance business effectiveness further leading to superior customer service. Rapid Product Launch / Channel Expansion: The solution enables retail and CPG companies to roll out services rapidly. In addition, our solution helps companies integrate multiple end-point applications in Infosys SOA Solution for Retail
  12. 12. ITIL FOR RETAIL (CASE STUDY) Pink Elephant Ltd. Background Operating a shared service model across Europe, the UK-based IT department of this leading European PC and video game products retailer supports a complex mix of applications and multi-channel retail architectures that include 1,000 outlets in six countries and five e-commerce websites, as well as the provision of desktop, server and application support to 500 employees at four UK office locations. A programmed of new store openings, burgeoning online e-commerce demand, plus the acquisition of a major competitor some 18 months earlier, had all placed significant pressure on existing structures and created an urgent need for change.
  13. 13. Pink Elephant Ltd. (ITIL) The challenge • integrate the recently acquired competitor business and to support its vision of delivering reliable fit-for-purpose services to the business. • The creation of a unified estate of IT applications and support, underpinned by consistent business processes, would significantly enhance both business and retail operations. • The race was on to fast track ITIL implementation within the new IT organization. As a first step the IT management team wanted to complete the design, implementation and evaluation of a new IT service management function in just 12-weeks
  14. 14. The solution • Service Desk/Incident Management, Problem Management, Change Management, Configuration Management and Release Management, together with Service Level Management, were the first processes to be put under the spotlight • Next, Pink Elephant developed a route map to achieve this objective. Containing identified service improvement opportunities and ‗quick win‘ recommendations, it would become the immediate focus for process owners. To sustain fast track implementation, Pink Elephant consultants worked alongside process owners to support the redesign and definition activities. • ―Ensuring the alignment of critical processes with business needs is a key principle underpinning ITIL‖ • Facilitated in the fast world of online global retail, the Polestar ITSM simulation In just a short period, Pink Elephant enabled the IT team to begin implementation of a significant organizational change programmed. Pink Elephant Ltd. (ITIL)
  15. 15. Creating the foundations for success In just 12 weeks, an IT Service Management strategy for the successful implementation of ITIL was completed and initiated. Key stakeholders had been identified and aligned to the objectives of the programme. They had engaged in a visioning exercise and built links with the business to enable the bi-directional communication of needs and service delivery capabilities against expectations. Pink Elephant Ltd. (ITIL)
  16. 16. Turning vision into reality In just six weeks, over 40 deliverables were undertaken and completed, including creation of a fully defined core Service Catalogue — populated with 23 identified services and enshrining agreed delivery standards, the catalogue provides the bedrock for ongoing service negotiations with the business. Additionally a number of fully evolved Service Level Agreements were created, and most significantly, implemented a fully-fledged cross functional Incident Management process to enable the speedy restoration of normal service operation or respond to service requests. Pink Elephant Ltd. (ITIL)
  17. 17. The outcomes • ITIL has enabled the IT organisation to become a cohesive and unified operation. Working together to create a unified estate of IT applications and support has overcome previously siloed working approaches — everyone now speaks a common ITIL language, are jointly engaged in achieving common standards, and are united in a common way of working – regardless of the IT function they operate within. • To ensure ITIL continues to be a way of life, and enable the ongoing ITIL culture, the IT organisation is committed to an ongoing programme of education, development and mentoring to support its management teams. Pink Elephant Ltd. (ITIL)
  18. 18. Thank you