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Interpersonal skills

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Interpersonal skills

  1. 1. • Interpersonal Skills• Organizational Context• Why Interpersonal Skills• Interpersonal Skills Model• 10 Tips to Develop Interpersonal Skills
  2. 2. • All about working with other people• An ability to get along with others while performing the job• Characteristic traits likeManners, attitude, courtesy, habits, behavior andappearance which helps us to communicate and maintainrelationship with others
  3. 3. • The organizational context ofhow interpersonal skills areused can be shown by the vastnumber of interpersonalinteractions
  4. 4. • Take the relationship viewpoint:– Effective relationships within theorganization– Effective relationships with suppliers– Effective relationships withcompetitors
  5. 5. • Internally– In Teams– Across Teams– Within and betweendepartments and business units
  6. 6. • Externally– With Suppliers– With Customers
  7. 7. • To gain real competitive advantage through such relationships inthe long term is dependent upon your level of interpersonal skills
  8. 8. • To Improve: Relationship  Productivity Working Environment  All Round Success Leadership Skills  Liking by Others
  9. 9. InterpersonalSkillsPersonalityDevelopmentLeadershipSkills
  10. 10. • While working in groups toform effective teams• Socializing at work place• Presenting your self at work• Listening & Questioning• Giving or receiving feedback• Building & maintainingrelationships
  11. 11. • Smile
  12. 12. • Be Appreciate
  13. 13. • Pay Attention
  14. 14. • Practice Active Listening
  15. 15. • Bring People Together
  16. 16. • Resolve Conflicts
  17. 17. • Communicate Clearly
  18. 18. • Humor Them
  19. 19. • Empathy/See It On Their Side
  20. 20. • Don’t Complain (Too much)
  21. 21. • Interpersonal Skills• Organizational Context• Why Interpersonal Skills• Interpersonal Skills Model• 10 Tips to Develop Interpersonal Skills

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