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Management and Behavioural Training Brochure


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Management and Behavioural Training Brochure

  1. 1. KANIKA GUPTA 8588017721 Management & Behavioural Training Consultant Benefits to your company of my soft skill training: - • Employees in whatever capacity they work, commercial sense in them is most important. My training programmes are aimed at bringing commercial sense among your staff members. • Though duration of training programmes is just for couple of days, these programmes have been developed after lot of research and are being improvised continually. • Businesses of 21st century demand creation of knowledge repositories. By training your staff, you will be able to expand knowledge base of your employees. • It is the organisation culture that fosters, sustains or holds the growth of the company. My training programmes are aimed at making organisation culture conducive to the growth of your company. A wide array of training programmes through which you can develop your employees: - For Executives and Asst Managers For GM, DGM, AGM and Managers • Personality Development • Time Management Skills • Professional & Business Etiquettes • E-mail Etiquettes • Interpersonal Skills • Superior Customer Service • Effective Managerial/Supervisory Skills • Training on Retail Management • Effective Selling Skills • How to be a Team Player • Time & Stress Management • Conflict Handling Skills • Effective Decision Making Skills • Assertion Skills • Team Building Skills • Behaviour Management or Interpersonal Skills • Career Development of your Subordinates • Team Leadership/ Organisational Leadership • Mentoring - how to share your Wisdom? • Behavioural Interviewing Skills • Presentation Skills • E-mail Etiquettes/Business Writing for Managers • Transaction Analysis For Students • Personality Development • Corporate Employability • SWOT Analysis of your Career • Group Discussion • How to Attend Interview Every company incurs two types of costs – visible and invisible. By imparting soft skills training, I help companies to control invisible costs
  2. 2. Pre-training Questionnaire is sent 15 days before training KANIKA GUPTA 8588017721 Management & Behavioural Training Consultant • Negotiating Skills • Effective Selling Skills • How to Build Organisational Culture Consulting Services • Training Programme “Train the Trainer” • Setting up Training Department of your company Training Process: - Training methodology: - during the sessions, training may happen but learning may not. To avoid this contradiction, I take up role of a learning facilitator by making interative training sessions, customising training programmes that meet client’s requirements. In addition to this, my learning sessions include psychometric tests also. Psychometric tests give insight to the learners on the development that they require. Train to Develop the Employer Brand for Competition Culture Change Quality Policies & Procedures Performance Management External Reputation Customer Focus Change Management Execution of the Training Post-training evaluation after 1-3 months of training
  3. 3. KANIKA GUPTA 8588017721 Management & Behavioural Training Consultant Module-wise Details of the Training Programmes- can vary as per the need of organisation • Personality Development or Personal Branding for Careers Success - 2 days • What is Personality • Determinants of Personality • Know your Personality – As per 8 dimensions • Positive Thinking • How to Build Positive Self-esteem • SWOT analysis • How to handle Adversities Time Management or How to be a Time Manager – 1 day • Characteristics of Time • Pareto Principle • Have you done Job Analysis of your Job? • What are Time Wasters? • What is Procrastination? • Time Management Tools • Personal Goal Setting • Delegation • Theory of Time Management by Stephen R Covey • Day-to-day Time Management Techniques Stress Management – 1 day • What is Stress? Optimum Stress level • Your Personality & Stress • Symptoms of Stress • Identifying likely Stressors • Five ways of Dealing with Stress • Anger – combat with the enemy within Communication Skills or Connectivity and Interactivity – 2 days • What is Communication? The Process of Communication • When Communication should happen? Formula of Communication In the training modules, psychometri c tests are conducted
  4. 4. KANIKA GUPTA 8588017721 Management & Behavioural Training Consultant • Communication & Perception • Barriers in Communication • Questioning Skills • Listening Skills • Telephone Techniques • Business Writing Skills Interpersonal Skills – 1 day • Assessing your Ability to Deal with People • Group Interactive Skills – Initiating Skills, Supporting Skills, Clarifying Skills • Your Interaction – making requests, refusing requests, giving advice, disagreeing, interrupting, bridging etc • The difficult Personality Types Team Building – 2 days • Self-perception Inventory of the Team Members • Group Vs Teams • Attitude required to build Team • 12 C’s of the Team • Types of Dysfunction in a Team • Five Dysfunctions of the Team Leadership Techniques – 2 days • What is Leadership? • Leaders Vs Followers • Managers Vs Leaders • Test your Leadership Potential • Your Personality – Conduit of Leadership • Team Leadership • Getting Organised • Problem solving • Leadership & Conflict Resolution • Assertiveness and Leadership • Creation of Intangible Assets Supervisory/Managerial Skills – 2 days Can also conduct Non-adventurous outbound training on Team Building also
  5. 5. KANIKA GUPTA 8588017721 Management & Behavioural Training Consultant • Fundamentals of Supervision • Your Attitude and Productivity of your Staff • How to Demonstrate Authority • How to Delegate • How to Coach • How to Counsel • How to deal with Special problems
  6. 6. KANIKA GUPTA 8588017721 Management & Behavioural Training Consultant Employee Engagement through Effective Conflict Handling – 1 day • Transition from engagement to disengagement • What is Conflict? • Critical Features of Conflict Management • Types of Conflict • Conflict Resolution Techniques • Conflict and Organisational Culture Behavioural Interviewing – 1 day • A brief about Recruitment Process • Interview - its significance in the recruitment process • Some Dos and Don’ts while conducting interview • Some Standard Questions and their expected Answers • What is Behavioural Interviewing? How is it different from Traditional interviewing? • What is STAR Technique? • Some competency based questions and their expected answers. Personal Excellence (half day for each module) • How to take and give feedback? • How to conduct Performance Appraisal? • Building Organisational Culture • Emotional Awareness • How to find Creative and Innovative Solutions • How to be a Motivator • Decision Making Mentoring - how to share your Wisdom? – 2 days • What makes a good Mentor? • What Mentors do? • Manager Vs Mentor • Adapting & Managing a Change • Dimensions of Mentoring • Mentoring Process
  7. 7. KANIKA GUPTA 8588017721 Management & Behavioural Training Consultant • Productive Confrontation
  8. 8. KANIKA GUPTA 8588017721 Management & Behavioural Training Consultant Assertion Skills • What is your Behavioural Profile? • Different types of Behaviours • What are Assertion Skills • What are the Barriers in Assertive Behaviour • What are different Basic Assertion Techniques • Assertion Techniques in Responding and Initiating Negotiating Skills – 1 day • The concept of Negotiation • The Phases and Skills of Negotiation • How to Respond Resistance from others • Using DISC to understand Negotiating Styles • Responding to Unfair Tactics • Practice Negotiations Anger Management – 1 day • Anger – the enemy within, its ill-effects on the body • Sources of the anger • Anger management strategies • Other techniques to manage the anger Effective Presentation Skills • What are Public Speaking Skills? • Body Language in the presentations • What to handle questions in the presentations • How to conduct presentations Effective Selling Skills – 3 days • What is Sale? Primary skills of Salespersons • Preparation of Sales Plan, Why people buy? • Preparing for the Sales Interview, Grooming Skills • Structuring the Sales Call • Setting Agenda – Questioning Skills
  9. 9. KANIKA GUPTA 8588017721 Management & Behavioural Training Consultant • Setting Agenda – Listening Skills • Identifying Needs – Buying Behaviour • Presenting the Solution – FAB Exercises • Effective Closures
  10. 10. KANIKA GUPTA 8588017721 Management & Behavioural Training Consultant • Setting Agenda – Listening Skills • Identifying Needs – Buying Behaviour • Presenting the Solution – FAB Exercises • Effective Closures