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Integrate JIRA Service Desk with Platform UI (Kang Han)

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Integrate JIRA Service Desk with Platform UI (Kang Han)

  1. 1. INTERN SHOWCASE Summer 2016
  2. 2. 2 PLATFORM AND JIRA SD INTEGRATION
  3. 3. 3 WHAT IS JIRA SERVICE DESK
  4. 4. 4 A TICKET
  5. 5. 5 WHY INTEGRATE
  6. 6. 6 ONE PLATFORM
  7. 7. 7 DESIGN
  8. 8. 8 DESIGN Videology Atlassian PlatformService Account Platform UI CE API
  9. 9. 9 CHALLENGES Problem: Identify platform client in Jira Solution: Store mapping info in platform side database Problem: Recognize platform user name in Jira Solution: Apply user platform’s username for ticket creation
  10. 10. 10 ONE MORE STEP • Manually Sync User Name
  11. 11. 11 NEXT STEP Single Sign On (SSO) Build custom connector between platform and Jira authentication
  12. 12. 12 QUESTIONS?

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