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Next-Generation BPM –
How to create intelligent Business Processes
thanks to Big Data
Talend,	
  Global	
  Leader	
  in	
 ...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
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©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
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  2013	
   	
   	
   	
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  2013	
   	
   	
   	
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  2013	
   	
   	
   	
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  2013	
   	
   	
   	
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  2013	
   	
   	
   	
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  2013	
   	
   	
   	
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  2013	
   	
   	
   	
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  2013	
   	
   	
   	
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  2013	
   	
   	
   	
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  2013	
   	
   	
   	
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  2013	
   	
   	
   	
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  2013	
   	
   	
   	
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  2013	
   	
   	
   	
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©	
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  2013	
   	
   	
   	
  “How	
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©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
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©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
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©	
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  2013	
   	
   	
   	
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©	
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  2013	
   	
   	
   	
  “How	
  to	
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©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
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  thanks	
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©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
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  thanks	
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©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
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©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
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©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
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  thanks	
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©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
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  thanks	
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©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
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  Talend	
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  to	
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  to	
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©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
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  thanks	
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©	
  Talend	
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  “How	
  to	
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  thanks	
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©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
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  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
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  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
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  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
©	
  Talend	
  2013	
   	
   	
   	
  “How	
  to	
  create	
  intelligent	
  Business	
  Processes	
  thanks	
  to	
  Big	...
Thank you for your attention.
Questions?
KAI WÄHNER
kwaehner@talend.com
www.kai-waehner.de
LinkedIn / Xing
@KaiWaehner
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How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 1 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 2 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 3 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 4 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 5 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 6 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 7 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 8 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 9 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 10 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 11 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 12 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 13 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 14 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 15 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 16 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 17 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 18 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 19 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 20 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 21 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 22 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 23 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 24 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 25 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 26 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 27 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 28 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 29 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 30 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 31 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 32 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 33 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 34 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 35 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 36 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 37 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 38 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 39 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 40 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 41 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 42 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 43 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 44 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 45 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 46 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 47 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 48 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 49 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 50 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 51 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 52 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 53 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 54 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 55 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 56 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 57 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 58 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 59 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 60 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 61 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 62 How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source) Slide 63
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How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source)

BPM is established, tools are stable, many companies use it successfully. However, today's business processes are based on data from relational databases or web services. Humans make decisions due to this information. Companies also use business intelligence and other tools to analyze their data. Though, business processes are executed without access to this important information because technical challenges occur when trying to integrate big masses of data from many different sources into the BPM engine. Additionally, bad data quality due to duplication, incompleteness and inconsistency prevents humans from making good decisions. That is status quo. Companies miss a huge opportunity here!

This session explains how to achieve intelligent business processes, which use big data to improve performance and outcomes. A live demo shows how big data can be integrated into business processes easily - just with open source tooling. In the end, the audience will understand why BPM needs big data to achieve intelligent business processes.

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How to create intelligent Business Processes thanks to Big Data (BPM, Apache Hadoop, Talend, Open Source)

  1. 1. Next-Generation BPM – How to create intelligent Business Processes thanks to Big Data Talend,  Global  Leader  in  Open  Source  Integra7on  Solu7ons   Kai Wähner kwaehner@talend.com @KaiWaehner Xing / LinkedIn www.kai-waehner.de
  2. 2. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Consulting Developing Coaching Speaking Writing Main Tasks Requirements Engineering Enterprise Architecture Management Business Process Management Architecture and Development of Applications Service-oriented Architecture Integration of Legacy Applications Cloud Computing Big Data Contact Email: kontakt@kai-waehner.de Blog: www.kai-waehner.de/blog Twitter: @KaiWaehner Social Networks: Xing, LinkedIn Kai Wähner
  3. 3. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Key messages BPM should be used (just) for optimizing business processes! Intelligent business processes need big data and integration! Big data will reduce human interactions in BPM further!
  4. 4. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     • Big  data  paradigm  shiL     • Use  cases  for  big  data   • Intelligent  business  processes   • Technology  and  product  perspec7ve   • Live  demo   Agenda
  5. 5. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     • Big  data  paradigm  shiL     • Use  cases  for  big  data   • Intelligent  business  processes   • Technology  and  product  perspec7ve   • Live  demo   Agenda
  6. 6. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     William  Edwards  Deming     (1900  –1993)     American  sta7s7cian,  professor,     author,  lecturer  and  consultant   “If  you  can't  measure  it,     you  can't  manage  it.”   Why should you care about big data?
  7. 7. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     è  „Silence  the  HiPPOs“  (highest-­‐paid  person‘s  opinion)   è  Being  able  to  interpret  unimaginable  large  data   stream,  the  gut  feeling  is  no  longer  jus7fied!     Why should you care about big data?
  8. 8. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Why should you care about big data? “Accessing  data  is  now  [again]  the  cri7cal  path  in  making  good  decisions!”   h`p://www.inforbix.com/friday-­‐data-­‐stories-­‐big-­‐data-­‐driven-­‐decision-­‐making/  
  9. 9. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Why does big data exist? Changing Interactions Changing Scale Changing Expectations Cloud Sensors
  10. 10. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     The Vs of big data Volume     (terabytes,   petabytes)                     Variety     (social  networks,   blog  posts,  logs,   sensors,  etc.)            Velocity                (real7me  or  near-­‐ real7me)           Value  
  11. 11. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Big  Data  Integra3on   –  Land  data  in  a  Big  Data  cluster   –  Implement  or  generate  parallel  processes      Big  Data  Manipula3on   –  Simplify  manipula7on,  such  as  sort  and  filter   –  Computa7onal  expensive  func7ons     Big  Data  Quality  &  Governance   –  Iden7fy  linkages  and  duplicates,  validate  big  data   –  Match  component,  execute  basic  quality  features     Big  Data  Project  Management   –  Place  frameworks  around  big  data  projects   –  Common  Repository,  scheduling,  monitoring     Big data tasks to solve - before analysis
  12. 12. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     • Big  data  paradigm  shiL     • Use  cases  for  big  data   • Intelligent  business  processes   • Technology  and  product  perspec7ve   • Live  demo   Agenda
  13. 13. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     h`p://www.slideshare.net/brocknoland/common-­‐and-­‐unique-­‐use-­‐cases-­‐for-­‐apache-­‐hadoop   Replacing ETL jobs: Binary files
  14. 14. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     h`p://hkotadia.com/archives/5021   Deduce   Customer     Defec7ons   Forecast: Risk management
  15. 15. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     ➜  With  revenue  of  almost  USD  30  billion  and  a  network  of   800  loca7ons,  Macy's  is  considered  the  largest  store  operator  in  the   USA   ➜  Daily  price  check  analysis  of  its  10,000  ar7cles  in  less  than  two  hours   ➜  Whenever  a  neighboring  compe7tor  anywhere  between  New  York   and  Los  Angeles  goes  for  aggressive  price  reduc7ons,  Macy's  follows   its  example   ➜  If  there  is  no  market  compe7tor,  the  prices  remain  unchanged   h`p://www.t-­‐systems.com/about-­‐t-­‐systems/examples-­‐of-­‐successes-­‐companies-­‐analyze-­‐big-­‐data-­‐in-­‐record-­‐7me-­‐l-­‐t-­‐systems/1029702   Logistics: Flexible pricing
  16. 16. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Content  manipula7on     at  a  traveling  portal  –     Which  customer  reviews     are  trustworthy?         Jean-­‐Paul  Schmetz,  Harvard  Business  Manager,  November  2012   Fraud detection: Fraud mining
  17. 17. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     ➜  A  lot  of  data  must  be  stored  „forever“   ➜  Numbers  increase  exponen7ally   ➜  Goal:  As  cheap  as  possible   ➜  Problem:  (Fast)  queries  must  s7ll  be  possible   ➜  Solu7on:  Commodity  servers  and  „Hadoop  querying“   Global  Parcel  Service   h`p://archive.org/stream/BigDataImPraxiseinsatz-­‐SzenarienBeispieleEffekte/Big_Data_BITKOM-­‐Leisaden_Sept.2012#page/n0/mode/2up   Storage: Compliance
  18. 18. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     ➜  How  do  you  put  this  big  data  easily  in  the  hands  of  the  people  that   need  it?   ➜  Making  the  data  “ac7onable”  is  the  real  challenge.     ➜  Seeing  the  informa7on  that  helps  make  a  decision  on  a  composite   dashboard  is  just  the  first  step  and  where  too  many  companies  stop.     ➜  A  business  must  be  able  to  fire  off  the  business  process  to  execute  the   decision  made  regarding  the  data.   Great big data use cases, but ... Kai Wähner h`p://smartdatacollec7ve.com/ma`-­‐davies/104576/data-­‐driven-­‐bpm-­‐making-­‐big-­‐data-­‐ac7onable  
  19. 19. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     • Big  data  paradigm  shiL     • Use  cases  for  big  data   • Intelligent  business  processes   • Technology  and  product  perspec7ve   • Live  demo   Agenda
  20. 20. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     ➜  Humans  have  to  interpret  large  data  to  make  decision.   Using  gut  feeling  is  nothing  but  gambling.   ➜  Just  doing  big  data  analy7cs  is  not  enough.  Systema7c   and  monitored  human  interac7ons  are  as  important  to   get  best  outcomes.   ➜  An  intelligent  business  process            combines  big  data  and  BPM.  This            enables  humans  to  make  data-­‐driven            decisions  based  on  big  data  analy7cs.   Intelligent business processes
  21. 21. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     ➜  Process  starts  ac7on  (Big  Data  PULL)   •  Manual  or  automated   •  Faster  responses  (e.g.  „catching  Osama“)   •  Be`er  outcomes  (e.g.  „recommenda7on  engine“)     ➜  Data  starts  ac7on  (Big  Data  PUSH)   •  (Usually)  automated   •  Predic7ve  processes  (e.g.  „preven7ng  flu  epidemic“)   •  Handle  before  it  happens  (e.g.  „customer  deduc7on“)   Intelligent business processes
  22. 22. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     ➜  How  are  they  related?   ➜  How  to  combine?   ➜  How  to  realize  this  technically?       Combination of big data and BPM
  23. 23. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     increase efficiency better quality reduce costs increase flexibility enable new business models Why BPM? Kai Wähner Business-IT-Alignment
  24. 24. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     •  long-running stateful workflows •  frequently changing processes •  human interaction When BPM? Kai Wähner
  25. 25. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     How BPM? Kai Wähner Script Task Service Task Groovy JavaScript etc. SOAP Web Service Everything from Cobol to Ruby... ... or a „big data service“
  26. 26. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Challenge Kai Wähner Separation of Concerns  
  27. 27. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Separation of Concerns Kai Wähner Integration • ETL • Connectivity / adaptors to connect to external systems using a variety of different protocols  • Predefined EIP for message routing Big Data • Processing • Analytics BPM • Do queries to make decisions • Human or machine C   R   E   A   T   E   U   S   E  
  28. 28. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     • Big  data  paradigm  shiL     • Use  cases  for  big  data   • Intelligent  business  processes   • Technology  and  product  perspec7ve   • Live  demo   Agenda
  29. 29. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Kai Wähner Integration • ETL • Connectivity / adaptors to connect to external systems using a variety of different protocols  • Predefined EIP for message routing Big Data • Processing • Analytics BPM • Do queries to make decisions • Human or machine Technical / product perspective
  30. 30. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Enterprise Integration Patterns
  31. 31. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Enterprise Integration Patterns
  32. 32. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     AmazonS3  s3  =  new  AmazonS3Client(new  Proper7esCreden7als(                  S3Sample.class.getResourceAsStream("AwsCreden7als.proper7es")));     String  bucketName  =  "my-­‐first-­‐s3-­‐bucket-­‐"  +  UUID.randomUUID();   String  key  =  "MyObjectKey";     try  {                    s3.createBucket(bucketName);          s3.putObject(new  PutObjectRequest(bucketName,  key,  createSampleFile()));            S3Object  object  =  s3.getObject(new  GetObjectRequest(bucketName,  key));                    ObjectLis7ng  objectLis7ng  =  s3.listObjects(new  ListObjectsRequest()                          .withBucketName(bucketName)                          .withPrefix("My"));                    s3.deleteObject(bucketName,  key);              s3.deleteBucket(bucketName);     }  catch  (AmazonServiceExcep7on  ase)  {        //  error  handling...   }  catch  (AmazonClientExcep7on  ace)  {        //  error  handling...         }   Integration framework
  33. 33. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     // Producer from(“ftp:toS3") .setHeader(S3Constants.KEY, simple(“order.txt")) .to("aws-s3://myBucket?accessKey=" + a+ "&secretKey= " + s) // Consumer from(„salesforce://orders__c?user=dummy1“) .filter(„customer == ${dummyCustomer}) .to(“ibm-database:orderData") Integration framework (e.g. Apache Camel)
  34. 34. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Enterprise Service Bus (e.g. Talend ESB)
  35. 35. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Connectivity Routing Transformation Complexity of Integration Enterprise   Service  Bus   Integra7on  Suite   Low High Integration Framework INTEGRATION Tooling Monitoring Support+ BUSINESS PROCESS MGT. BIG DATA / MDM REGISTRY / REPOSITORY RULES ENGINE „YOU NAME IT“ Alternatives for integration +
  36. 36. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Kai Wähner Integration • ETL • Connectivity / adaptors to connect to external systems using a variety of different protocols  • Predefined EIP for message routing Big Data • Processing • Analytics BPM • Do queries to make decisions • Human or machine Technical / product perspective
  37. 37. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Technology perspective How  to  process  big  data?  
  38. 38. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Slides:  h`p://www.slideshare.net/pavlobaron/100-­‐big-­‐data-­‐0-­‐hadoop-­‐0-­‐java     Video:  h`p://www.infoq.com/presenta7ons/Big-­‐Data-­‐Hadoop-­‐Java   How to process big data?
  39. 39. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     The  defacto  standard  for  big  data  processing   How to process big data?
  40. 40. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Even  MicrosoL  (the  .NET  house)  relies  on  Hadoop  since  2011   How to process big data? “A  big  part  of  [the   company’s  strategy]   includes  wiring  SQL  Server   2012  (formerly  known  by   the  codename  “Denali”)  to   the  Hadoop  distributed   compu7ng  plasorm,  and   bringing  Hadoop  to   Windows  Server  and  Azure”  
  41. 41. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Apache  Hadoop,  an  open-­‐source  soLware  library,  is  a   framework  that  allows  for  the  distributed  processing  of   large  data  sets  across  clusters  of  commodity  hardware   using  simple  programming  models.  It  is  designed  to  scale   up  from  single  servers  to  thousands  of  machines,  each   offering  local  computa7on  and  storage.       What is Hadoop?
  42. 42. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     How to process big data?
  43. 43. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     MapReduce HDFS Ecosystem Features included Hadoop   Distribu7on   Integra7on  Suite   few many Apache Hadoop Packaging Deployment-Tooling Support + Tooling / Modeling Code Generation Scheduling Other Tools (ESB, BPM, ...) + Hadoop alternatives
  44. 44. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Kai Wähner Integration • ETL • Connectivity / adaptors to connect to external systems using a variety of different protocols  • Predefined EIP for message routing Big Data • Processing • Analytics BPM • Do queries to make decisions • Human or machine Technical / product perspective
  45. 45. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Standards Kai Wähner BPM BPEL BPMN XPDL WF-XML BPEL4People jPDL ARIS EPC
  46. 46. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     BPMN Kai Wähner „Business Process Model and Notation (BPMN) is a graphical representation for specifying business processes in a business process model.“ Wikipedia
  47. 47. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     • BPMN is a standard notation for designing business processes (versus: UML is a standard modeling language best suited for designing and implementing software) • not just flow charts! sufficient restrictions / constraints => executable! • standardized XML format • orchestration and choreography • extension points => add specific needs without breaking interoperability • optional mapping of a BPMN subset to BPEL (restricted to block-structured flows without cycles) BPMN 2.0 Kai Wähner
  48. 48. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Alternatives for BPM (technology perspective) Kai Wähner Complexity of Orchestration Low High BPM   Framework   BPM  Suite   Integra7on  Suite   Coding Service Tasks Human Interaction GUI BPM Tooling Monitoring Support + ESB BIG DATA / MDM REGISTRY / REPOSITORY RULES ENGINE „YOU NAME IT“ +
  49. 49. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Kai Wähner Integration • ETL • Connectivity / adaptors to connect to external systems using a variety of different protocols  • Predefined EIP for message routing Big Data • Processing • Analytics BPM • Do queries to make decisions • Human or machine Let‘s     realize     it  !!!   Technical / product perspective
  50. 50. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Alternatives for creating intelligent BPs Kai Wähner Complexity of Orchestration Low High Frameworks   Specific  Tools   Suite  of  Tools   e.g. Talend Unified Platform i.e ALL-IN-ONE (Integration, Big Data, BPM) e.g. Camel (Integration) Hadoop (Big Data) Activiti (BPM) e.g. Mule ESB (Integration) MapR (Big Data) Camunda (BPM)
  51. 51. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Custom combination of integration, big data and BPM? Kai Wähner •  A lot of glue code •  Testing •  Bugfixing •  No support Some other people already had the problems you would have!
  52. 52. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     • Big  data  paradigm  shiL     • Use  cases  for  big  data   • Intelligent  business  processes   • Technology  and  product  perspec7ve   • Live  demo   Agenda
  53. 53. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Live demo Complexity of Orchestration Low High Frameworks   Specific  Tools   Suite  of  Tools   e.g. Talend Unified Platform i.e ALL-IN-ONE (Integration, Big Data, BPM) e.g. Camel (Integration) Hadoop (Big Data) Activiti (BPM) e.g. Mule ESB (Integration) MapR (Big Data) Camunda (BPM)
  54. 54. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Data Quality Data Integration MDM ESB Big Data Big Data ¾  Open  source  license   ¾  Free  of  charge   ¾  OpDonal  support   ¾  Based  on  open  source   projects  such  as  Eclipse   or  Apache  Camel,  CXF,   Hadoop   ¾  Commercial  license   ¾  SubscripDon  model   ¾  Support  included   Data Quality Data Integration MDM ESB BPM Talend Unified Platform
  55. 55. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     „Talend  Integra7on  Suite“  in  ac7on...   Live demo
  56. 56. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Example (Talend): Integration
  57. 57. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Example (Talend): Big Data Processing
  58. 58. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Example (Talend): Business Process
  59. 59. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Example (Talend): Big Data Web Service
  60. 60. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Did you get the key message?
  61. 61. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Key messages BPM should be used (just) for optimizing business processes! Intelligent business processes need big data and integration! Big data will reduce human interactions in BPM further!
  62. 62. ©  Talend  2013        “How  to  create  intelligent  Business  Processes  thanks  to  Big  Data”  by  Kai  Wähner     Did you get the key message?
  63. 63. Thank you for your attention. Questions? KAI WÄHNER kwaehner@talend.com www.kai-waehner.de LinkedIn / Xing @KaiWaehner
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BPM is established, tools are stable, many companies use it successfully. However, today's business processes are based on data from relational databases or web services. Humans make decisions due to this information. Companies also use business intelligence and other tools to analyze their data. Though, business processes are executed without access to this important information because technical challenges occur when trying to integrate big masses of data from many different sources into the BPM engine. Additionally, bad data quality due to duplication, incompleteness and inconsistency prevents humans from making good decisions. That is status quo. Companies miss a huge opportunity here! This session explains how to achieve intelligent business processes, which use big data to improve performance and outcomes. A live demo shows how big data can be integrated into business processes easily - just with open source tooling. In the end, the audience will understand why BPM needs big data to achieve intelligent business processes.

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