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Striving for Ideal Behaviors: A Lean Management System Supported By KaiNexus

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In this webinar, you will learn:

- The value of a "behavior based," rather than "tools based," management system
- The ideal Lean behaviors that drive sustainable results
- How to find balance between enterprise alignment, continuous improvement, and cultural enablement - and the Lean behaviors that drive all three
- How to develop scientific thinking through the Toyota Kata approach, and how this leads to the ideal behaviors
- How the KaiNexus platform supports this management system through strategy deployment, virtual huddle boards, and Kata.

Published in: Business
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Striving for Ideal Behaviors: A Lean Management System Supported By KaiNexus

  1. 1. Host: Mark Graban VP of Improvement Services, KaiNexus mark@kainexus.com @markgraban Striving for Ideal Behaviors: A Lean Management System Supported By KaiNexus Presenter: Michael Lombard Cornerstone Healthcare Group michael.g.lombard@gmail.com @mikelombard
  2. 2. Agenda & Logis-cs •  Presenta(on (40-45 minutes) •  Your Ques(ons (10-15 minutes) – Use the GoToWebinar Mee(ng Panel to submit a ques(on at any (me •  Recording link and slides will be sent via email
  3. 3. About Michael Lombard Michael Lombard, MBA, PMP, is an accomplished leader in Lean Healthcare, currently serving as the Senior Director of Opera(onal Excellence at Cornerstone Healthcare Group in Dallas, TX. Contact info: michael.g.lombard@gmail.com @mikelombard https://www.linkedin.com/in/michaelglombard
  4. 4. Striving for Ideal Behaviors A Lean Management System Supported By KaiNexus April 2016
  5. 5. …a nurse was striving to make his team huddles more scientific
  6. 6. Be excited about the Z Be curious about the Y Be rigorous about the X
  7. 7. Ideal Behaviors Business Principles Long Term Results Focusing on Ideal Behaviors www.shingoprize.org/model
  8. 8. Ideal Behaviors Align ImproveEnable Ideal Behavior Categories
  9. 9. Things we HAVE to do Things we CAN do By Mike Rother Challenge of Aligning
  10. 10. Challenge of Improving IUMRING TQ GQNGIUSIQNS
  11. 11. Challenge of Enabling
  12. 12. At Cornerstone, we needed to learn what behaviors would help us align, improve, & enable.
  13. 13. Catchball Gemba Walking Coaching Huddling Root Cause Analysis PDCA Data Trending Andon Signaling Idea Capture Align Improve Enable
  14. 14. At Cornerstone, we needed a system of ideal behaviors.
  15. 15. Cornerstone’s System True North Management System Tool Tool Tool Tool Tool Ideal Behaviors Business Principles Long Term Results
  16. 16. Ideal Behaviors Business Principles Long Term Results Cornerstone’s Tools True North Management System Tool Tool Tool Tool KaiNexus
  17. 17. Enter KaiNexus www.kainexus.com
  18. 18. KaiNexus gives Cornerstone a platform of tools to help us align, improve, & enable.
  19. 19. KaiNexus: Align via Attributes Project attributes forced us to define our True North priorities
  20. 20. KaiNexus: Align via Huddle Boards Standardized & nested huddle boards create “pull” for Catchball behavior
  21. 21. KaiNexus: Improve via Templates Project template follows the Improvement Kata pattern, which promotes ideal behaviors
  22. 22. KaiNexus: Improve via Run Charts Promotes establishing target conditions and data trending
  23. 23. KaiNexus: Enable via Teams Establishes formal coaching chain Allows experts or “2nd Coaches” to monitor
  24. 24. KaiNexus: Enable via Lists Corporate leaders have the info they need, thus freeing up hospital leaders
  25. 25. Catchball Gemba Walking Coaching Huddling Root Cause Analysis PDCA Data Trending Andon Signaling Idea Capture Cornerstone continues to Learn
  26. 26. Be excited about the Z Be curious about the Y Be rigorous about the X
  27. 27. Scientific thinking is a keystone behavior
  28. 28. By Mike Rother PRACTICE MAKES PERFECT PERMANENT
  29. 29. The New KaiNexus.com
  30. 30. Webinars On Demand
  31. 31. Next Webinar – May 10 •  Crea(ng a Lean Founda(on for Innova(on in Professional Service Firms http://www.kainexus.com/webinars @KarenSkinner @DavidFSkinner
  32. 32. Contact Info Q&A •  Web: –  www.kainexus.com –  blog.kainexus.com •  Past Webinars: –  www.kainexus.com/webinars •  Social media: –  www.twi]er.com/kainexus –  www.linkedin.com/company/kainexus –  www.facebook.com/kainexus Mark Graban @MarkGraban mark@KaiNexus.com Presenter: Michael Lombard Cornerstone Healthcare Group michael.g.lombard@gmail.com @mikelombard

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