A webinar presented by Scott Burgmeyer, hosted by Mark Graban of KaiNexus. Presented by Scott Burgmeyer, Executive Director - IQC Companies, teams, and individuals work tirelessly to figure out how to change and build a culture focused on performance, improvement, and delivering excellence to the customer. During this session, we will explore methods to define and create a culture of improvement that can work in any organization. Learn and understand approaches for improvement. Discover best practice methods to improve how you improve. Identify key steps you can take to start on the journey now. Scott is the Executive Director of IQC and has worked and consulted in manufacturing, technology, education, and health care industries for over 30 years. In his professional career, he held roles such as QA Manager, CI Manager, Organizational Development, Human Resources, SVP Quality & Improvement, and Chief Improvement Officer. Scott is a lifelong learner, professor, speaker and author of multiple books, articles and journal publications. As a Master Black Belt and creator of The DMAIC Way®, his goal is for everyone to Make it Better! Make it Stick!

1. 6 Key Steps to Create a
Culture of Improvement
Presented by
Host: Mark Graban
Senior Advisor, KaiNexus
Mark@KaiNexus.com
Presenter: Scott Burgmeyer
Executive Director, IQC
sburgmeyer@iowaqc.org

2. Webinar Logistics
• Presentation (40 minutes)
• Q&A (15 minutes)
– Use the Zoom Webinar meeting panel
to submit a question at any time
• Recording link & slides will be sent via email

3. CULTURE OF
IMPROVEMENT
IQC Webinar Series
10.06.2020

4. Who is IQC?
IQC
Copyright © 2020
Catalyst to transform individuals and organizations
from good to great to excellent.
#JourneyTogether
Training
Consulting (iSource) Baldrige

5. Who am I?
Scott is the Executive Director of IQC. He has spent the
last 30 years working and consulting in multiple
industries including manufacturing, technology,
education, and health care.
Scott has been in various roles including QA Manager, CI
Manager, SVP Quality and Improvement, and Chief
Improvement Officer.
Copyright © 2020
IQC

6. WHAT IS CULTURE?

7. WHY BUILD A
CULTURE?

8. Build a Culture of Improvement
HOW
TO
FRAMEWORK
SELF-
AWARENESS
HOW
VS
WHAT
Vision
MARKET
VS
SELL
EXECUTE
CULTURE OF
IMPROVEMENT
Copyright © 2018-2020

9. Build the Vision
Copyright © 2018-2020
FRAMEWORK
SELF-
AWARENESS
HOW
VS
WHAT
MARKET
VS
SELL
EXECUTE
CULTURE OF
IMPROVEMENT

10. Identify a Framework
• Visual
• Easy
• Cycle or Steps
Copyright © 2018-2020
FRAMEWORK

11. Self-Aware
• Know yourself
• Reflect
• Rinse and Repeat
Copyright © 2018-2020
SELF-
AWARENESS

14. How vs What
• Not a thing
• Not a thing
Copyright © 2018-2020
HOW
VS
WHAT
Model Coach Reflect

15. MARKET
VS
SELL
Copyright © 2018-2020
Marketing Selling
• Positioning
• Strategic
• Branding
• Personas
• Tactical
• Execution
• Customers
• Get more
Customers
How do you market vs sell?

16. EXECUTE
Execute
Copyright © 2018-2020
Progress > Perfection, then reflect

17. ZOOM POLL

18. Based on what you
heard today, where
will you start?
Copyright © 2018-2020
FRAMEWORK
SELF-
AWARENESS
HOW
VS
WHAT
MARKET
VS
SELL
EXECUTE
CULTURE OF
IMPROVEMENT
Vision

19. Copyright © 2018-2020
IQC
Scott Burgmeyer
sburgmeyer@iowaqc.org
“If we are to
preserve culture,
we must continue
to create it.”
Johan Huizinga

20. Announcements
(Then Q&A)

21. Future Webinars
• Training Team Office Hours
– October 14, 1 pm ET
– KaiNexus customers only
• Six Weeks to Success
– How to double your output and half your stress
by using 6-week improvement cycles
– October 15, 3 pm ET ß not the usual time
– Simon Murray, “Your Maintenance Coach”
– Open to everybody!
Register: www.KaiNexus.com/webinars

22. Other Resources
www.KaiNexus.com

23. Podcasts
• www.KaiNexus.com/podcasts
• Subscribe via:
– Apple Podcasts
– Google Play
– Stitcher
– Spotify

24. Q&A
• Web:
– www.kainexus.com
– blog.kainexus.com
– www.iowaqc.org
• Webinars on Demand:
– www.kainexus.com/webinars
• Social Media:
– www.twitter.com/kainexus
– www.linkedin.com/company/kainexus
– www.facebook.com/kainexus
Mark Graban
Senior Advisor, KaiNexus
Mark@KaiNexus.com
Presenter: Scott Burgmeyer
Executive Directory, IQC
sburgmeyer@iowaqc.org