Caring Communication "Getting to Know You"

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To help build and sustain trusting, authentic relationships between our Redwood City Medical staff, patients, and their families, a “Getting to Know You” survey tool was developed, so that our patient’s may share information about themselves. The survey follows the patient from perioperative services to their room, where with permission, it is then placed on the Care Board. At each point of contact the information is available to the staff so they can make a genuine connection with their patient.

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Caring Communication "Getting to Know You"

  1. 1. Kaiser Permanente, Northern California Caritas Consortium 2013 Caring Communication: “Getting to Know You” Caritas in Action How Caring Science informs and inspires KP caregivers and affirms our commitment to provide our patients and their families exceptional care
  2. 2. Caring Communication: “Getting to Know You” Intent to Contribute Statement: In our desire and commitment to instill the Caring Science into our nursing culture and our goal to deliver World Class Care to our Members, the Redwood City Perioperative team has developed a nursing communication tool. To help build and sustain trusting, authentic relationships between our Redwood City Medical staff, patients, and their families. The “Getting to Know You”, survey tool was developed, so that our patient’s may share information about themselves, such as the name of their pet, favorite television show, favorite sport, hobby, or maybe that they have a daughter or son in collage. The survey is filled out in the Preoperative Unit and the information is kept in the patient’s medical record. The survey then follows the patient through perioperative services to their room, where with permission, it is then placed on the patients care board, ensuring the information is easily accessible to all medical staff. At each point of contact the information is available to the staff so they can make a genuine connection with their patient. When rounding the Surgeon may choose to discuss the patient’s golf stroke; the nurse may choose to talk about how they too have a small dog, or like the same TV show. The survey allows for authentic conversation and allows us to honor and appreciate the uniqueness of each patient. Page 2
  3. 3. Caring Communication: “Getting to Know You” Inspired Contributor(s) 1 : Lisa Kelly  Keyword TAGs: Identifier Service Area: San Mateo  Consortium2013-July, San Mateo, Redwood City, Poster, Patient Care Services, Perioperative Medical Center: RWC  Patients/Families ------ Affiliation: PCS -----Year Shared: 2013 Venue: Caritas Consortium Format: Poster ID #: E03 1 Page 3 Names as listed in Lotus Notes, otherwise personal e-mails indicated Descriptor  Authentic Relationship, Care Board/Plan
  4. 4. Caring Communication: “Getting to Know You” Page 4

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