Presented By
Peter Zaidel
KPA Product Manager
pzaidel@kpaonline.com
303-228-2397
KPA – Company Profile
• Nationwide
compliance expert on
Safety, Environmental,
HR
• Colorado
Headquarters
• 23 Years Exper...
Overview
• Why they show up
• Preparing for an inspection
• Visit protocols
Why do they show up?
OSHA & EPA
• Routine (Bad)
• Complaint (Worse)
• Incident (Awful)
DOT
• Air Shipment
• Ground Shipmen...
Emphasis Programs
• OSHA National Emphasis Programs
– Combustible Dust
– Hazardous Machinery
– Lead
– Silica
• OSHA Local/...
Top Violations – OSHA
• Hazard Communication
• Electrical Safety
• General Duty Clause
• Personal Protective Equipment
• S...
Top Violations EPA
• Emergency / Spill Response
• Storage Tank Management
• A/C Certifications
• Hazardous Waste Managemen...
Top Violations DOT
• Incorrectly Filled Out Shipping Papers
• Shipments by Air
• Training Requirements
• 24 Hour Emergency...
Be Prepared – Prevention
• Communication – Safety Committees
• Training
• Organized Recordkeeping
• Facility Audits
• Clea...
OSHA Complaints
• Burden of proof
• Know the requirements
• Drown them in paperwork
• Answer on time
• Promise resolution
During the Visit
• Greet and Identify the Inspector
• Conduct an Opening Conference
• Accompany the inspector during the v...
Greet and Identify the Inspector
• Employee Training
– Direct inspector to a manager
• Verify Identity
– Name of Individua...
Conduct an Opening Conference
• Remain Friendly and Professional
• Determine Purpose and Scope
• Notify Inspector of Compa...
Accompany the Inspector
• Guide inspector to areas identified in the
opening conference
• Answer questions
– Do not guess
...
During the Inspection (cont.)
• Take notes and observe sampling
procedures
– Note any issues of high concern
• Take photog...
Hold a Closing Conference
• Ask inspector to identify what was found
• Formal report
• Split samples and photographs
• Tim...
Report and Follow Up
• Write your own summary
– Include recommendation for remediation
• Maintain Communication
• Respond ...
Inspection Resources
• Electronic Code of Federal Regulations
http://www.gpoaccess.gov/ecfr/
• KPA inspection protocol
• O...
Important Takeaways
Be Prepared
• Communication
• Accurate paperwork
Take Complaints Seriously
• Respond quickly
• Prove y...
Contact Information
www.kpaonline.com
info@kpaonline.com
866-356-1735
What To Do When An Inspector Knocks On Your Door
What To Do When An Inspector Knocks On Your Door
What To Do When An Inspector Knocks On Your Door
What To Do When An Inspector Knocks On Your Door
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What To Do When An Inspector Knocks On Your Door

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What To Do When An Inspector Knocks On Your Door

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What To Do When An Inspector Knocks On Your Door

  1. 1. Presented By Peter Zaidel KPA Product Manager pzaidel@kpaonline.com 303-228-2397
  2. 2. KPA – Company Profile • Nationwide compliance expert on Safety, Environmental, HR • Colorado Headquarters • 23 Years Experience • 3000 + Clients – Dealerships, Service, Repair • 20 Offices Serving 41 States • Compliance products and services – OSHA – DOT – EPA – Workers’ Comp – Background checking – Onboarding – Harassment – Red Flags – Onsite inspections – Online and onsite training and tracking – And many more…
  3. 3. Overview • Why they show up • Preparing for an inspection • Visit protocols
  4. 4. Why do they show up? OSHA & EPA • Routine (Bad) • Complaint (Worse) • Incident (Awful) DOT • Air Shipment • Ground Shipment • On – Road Incident
  5. 5. Emphasis Programs • OSHA National Emphasis Programs – Combustible Dust – Hazardous Machinery – Lead – Silica • OSHA Local/Regional Emphasis Programs http://www.osha.gov/dep/local_emphasis_programs.html • EPA Enforcement Focus – Stormwater – Underground Storage Tanks – Pollution Prevention
  6. 6. Top Violations – OSHA • Hazard Communication • Electrical Safety • General Duty Clause • Personal Protective Equipment • Spray Finishing Using Flammables
  7. 7. Top Violations EPA • Emergency / Spill Response • Storage Tank Management • A/C Certifications • Hazardous Waste Management • Recordkeeping and Reporting
  8. 8. Top Violations DOT • Incorrectly Filled Out Shipping Papers • Shipments by Air • Training Requirements • 24 Hour Emergency Number • Labeling and Packaging Requirements
  9. 9. Be Prepared – Prevention • Communication – Safety Committees • Training • Organized Recordkeeping • Facility Audits • Clearly written programs, policies and procedures
  10. 10. OSHA Complaints • Burden of proof • Know the requirements • Drown them in paperwork • Answer on time • Promise resolution
  11. 11. During the Visit • Greet and Identify the Inspector • Conduct an Opening Conference • Accompany the inspector during the visit • Hold a closing conference
  12. 12. Greet and Identify the Inspector • Employee Training – Direct inspector to a manager • Verify Identity – Name of Individual – Agency Represented • Obtain a business Card • Contact KPA or your EHS Consultant
  13. 13. Conduct an Opening Conference • Remain Friendly and Professional • Determine Purpose and Scope • Notify Inspector of Company Safety Policies and Restricted Areas • If evidence of serious Hazards or Criminal Activity – Contact Owner/General Manager
  14. 14. Accompany the Inspector • Guide inspector to areas identified in the opening conference • Answer questions – Do not guess • Limit contact with mis-informed or disgruntled employees – Any employee may be asked for an interview – An employee may request representation
  15. 15. During the Inspection (cont.) • Take notes and observe sampling procedures – Note any issues of high concern • Take photographs • Ask questions – Do not volunteer information • Limit documents to those requested
  16. 16. Hold a Closing Conference • Ask inspector to identify what was found • Formal report • Split samples and photographs • Timeline of next steps
  17. 17. Report and Follow Up • Write your own summary – Include recommendation for remediation • Maintain Communication • Respond to the formal report
  18. 18. Inspection Resources • Electronic Code of Federal Regulations http://www.gpoaccess.gov/ecfr/ • KPA inspection protocol • OSHA Field Operations Manual – CPL 02-00-148 • Annual DART Letter https://www.osha.gov/as/opa/foia/hot_16.html
  19. 19. Important Takeaways Be Prepared • Communication • Accurate paperwork Take Complaints Seriously • Respond quickly • Prove your due diligence Follow Inspection Protocols • Identify Inspector • Opening Conference • Guided Inspection • Closing Conference
  20. 20. Contact Information www.kpaonline.com info@kpaonline.com 866-356-1735

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