Effective Communication

Today’s Agenda Writing and designing documents Using IM at work Creating effective presentations Sending and replying to email

User Centered Writing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Assume your reader is busy and just wants the facts

How To Write Good ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Consistency, Consistency, Uniformity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Document Styles ,[object Object],[object Object]

Spelling and Spell Check ,[object Object],[object Object],[object Object],[object Object]

Writing Pet Peeves ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Today’s Agenda Sending and replying to email

Emailing Clients ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],If you are sending an email to executives, make it brief

Subject Lines ,[object Object],You can edit the subject line of someone else’s email if you want to save it  Don’t continue replying to an old email thread without changing the subject line 

Formatting in emails ,[object Object],Don’t over-format Formatting can be used to break up the text

Font in Emails ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Length of emails ,[object Object],[object Object],No Yes

Reply or Reply All? ,[object Object],Move the reply all button to the other side of the toolbar (to prevent unfortunate incidents from occurring)

Don’t Be A Jerk ,[object Object],[object Object],[object Object],[object Object],[object Object],No Yes

Mailing List Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object],Do not spam the list with requests to be removed, or with complaints about the list

Today’s Agenda Creating effective presentations

Planning ,[object Object],[object Object]

Font in Presentations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],24-36 pt 18-24 pt

Images ,[object Object],[object Object],Don’t recycle images without first considering your audience No Yes

Screenshots ,[object Object],[object Object]

Builds and Animations ,[object Object],Use appear for builds, not one of the swoopy options Slide transitions are not recommended

Anatomy of a Slide ,[object Object],Divider Slides Bulleted Slides Titles & Master Slides

Anatomy of title and master slides ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Anatomy of divider slides ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Anatomy of a bullet point slide ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Anatomy of a bullet point slide ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Anatomy of a bullet point slide ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Anatomy of a Diagram ,[object Object],Venn Diagram Process Flow Four Square Screenshot with callouts Comparison Chart Trend Chart

Screenshot with callouts ,[object Object],[object Object],[object Object],[object Object],[object Object]

Four Square ,[object Object],[object Object],[object Object],[object Object]

Venn Diagram ,[object Object],[object Object],[object Object],[object Object]

Process Flow ,[object Object],[object Object],[object Object],[object Object]

Other Charts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Comparison Chart Trend Chart

Review your slides ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

QA your slides ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Be extra careful if you are repurposing slides from another client or pitch

PowerPoint Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Document Production ,[object Object],[object Object]

Today’s Agenda Using IM at work

Appropriate IM handles ,[object Object],IAmDrunkAllTheTime LisaSteinRF YourMother HarryP10011 JGordonNY ATCooperman AmputeeBoy SnotGrobbin Carlisle95 HamsterPantz Anderson1970 BellBottom69 Consider different names for work and personal use

IMing Tips ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Medium for the Message ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Good Bad

The Medium for the Message ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Good Bad

Effective Communication

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Effective Communication