Ron Young - Workshop - KM Middle East 2011 workshop

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Ron Young's workshop at KM Middle East 2011, Abu Dhabi, www.kmmiddleeast.com

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Ron Young - Workshop - KM Middle East 2011 workshop

  1. 1. Understanding the 4 Dimensions of Knowledge Management KM Middle East Ron Young, CKO, Knowledge Associates International © Knowledge Associates International Ltd. 2010 1 Workshop Objectives Give a good understanding of the four dimensions and their interconnectivity Provide a robust KM framework for the four dimensions Share and discuss experiences in applying different KM dimensions Provide an assessment tool built around the four dimensions Discuss different KM strategies, methods and tools for each dimension Discuss ordinary and extraordinary KM Discuss operational and strategic KM Discuss principles led KM © Knowledge Associates International Ltd. 2010 2www.kmmiddleeast.com 1 info@kmmiddleeast.com
  2. 2. Workshop Agenda Session 1 – An overview and a KM framework for the 4 dimensions of KM – Extraordinary, ordinary, strategic and operational KM – Principles led KM Session 2 – Personal KM (theory & practice & benefits) Session 3 – Team KM (theory, practice and benefits) Session 4 – Organizational KM (state of the art & strategies Session 5 – Inter-Organizational KM (state of the art, Global KM) Session 6 – Summary & conclusions – Key Challenges © Knowledge Associates International Ltd. 2010 3 Workshop Approach To present state of the art KM 2010 and facilitate the sharing of knowledge and experiences of the group Constructively challenge everything There is sometimes no absolute answer but probably better solutions An understanding of the underlying principles and processes is more important than just the content and tools Copies to be provided of all presentation materials used © Knowledge Associates International Ltd. 2010 4www.kmmiddleeast.com 2 info@kmmiddleeast.com
  3. 3. Introductions Your role... Your familiarity with the four dimensions of KM Your objectives, expectations & any key issues © Knowledge Associates International Ltd. 2010 5 Ron Young  Founded Knowledge Associates in 1995  Passionate about Knowledge & Wisdom  KM Educator, Presenter, Consultant, Writer  KM Practitioner since 1993 © Knowledge Associates International Ltd. 2010 6www.kmmiddleeast.com 3 info@kmmiddleeast.com
  4. 4. www.knowledge-management-online.com © Knowledge Associates International Ltd. 2010 7 KM Implementation Overview What? KM Education KM Executive Briefings, Training Why? Programmes, Master Classes and Workshops Stage 1 – KM Audit & KM Strategy Planning How? KM Consulting Stage 2 – Design/Develop the Knowledge Organisation Knowledge Asset Measurements Implementation Frameworks How? KM Systems & Tools KM Process/Methods/Applications Knowledge Tools & Knowledge Technologies KM Team Roles & Responsibilities Who? K Worker Training Where? Critical Knowledge Worker skills When? © Knowledge Associates International Ltd. 2010 8www.kmmiddleeast.com 4 info@kmmiddleeast.com
  5. 5. Ordinary Knowledge Management & Extraordinary Knowledge Management © Knowledge Associates International Ltd. 2010 9 Operational Knowledge Management & Strategic Knowledge Management © Knowledge Associates International Ltd. 2010 10www.kmmiddleeast.com 5 info@kmmiddleeast.com
  6. 6. Principles led Knowledge Management © Knowledge Associates International Ltd. 2010 11 Knowledge Management Framework Developed by the Know-Net Consortium 1998 – 2000 Enhanced by Knowledge Associates 2001-2009 © Knowledge Associates International Ltd. 2010 12www.kmmiddleeast.com 6 info@kmmiddleeast.com
  7. 7. KM Assessment Tool © Knowledge Associates International Ltd. 2010 13 The 4 Dimensions of KM Personal KM Team KM Organizational KM Inter-Organizational KM © Knowledge Associates International Ltd. 2010 14www.kmmiddleeast.com 7 info@kmmiddleeast.com
  8. 8. KM is for Everyone © Knowledge Associates International Ltd. 2010 15 Personal Knowledge Management Strategies, methods, tools and techniques © Knowledge Associates International Ltd. 2010 16www.kmmiddleeast.com 8 info@kmmiddleeast.com
  9. 9. “Personal Knowledge Management is the most essential life skill for the 21st Century” © Knowledge Associates International Ltd. 2010 17 Personal Knowledge Competencies © Knowledge Associates International Ltd. 2010 18www.kmmiddleeast.com 9 info@kmmiddleeast.com
  10. 10. Group Work / Discussion on Personal Knowledge Management © Knowledge Associates International Ltd. 2010 19 Team Knowledge Management Strategies, methods, tools and techniques © Knowledge Associates International Ltd. 2010 20www.kmmiddleeast.com 10 info@kmmiddleeast.com
  11. 11. “Team Knowledge Management is the most essential team skill for the 21st Century” © Knowledge Associates International Ltd. 2010 21 Team Knowledge Competencies © Knowledge Associates International Ltd. 2010 22www.kmmiddleeast.com 11 info@kmmiddleeast.com
  12. 12. Group Work / Discussion on Team Knowledge Management © Knowledge Associates International Ltd. 2010 23 Organizational Knowledge Management Strategies, methods, tools and techniques © Knowledge Associates International Ltd. 2010 24www.kmmiddleeast.com 12 info@kmmiddleeast.com
  13. 13. “Organizational Knowledge Management is at its best when effective personal and team knowledge management are combined with an over-arching KM infrastructure © Knowledge Associates International Ltd. 2010 25 Organizational Knowledge Competencies © Knowledge Associates International Ltd. 2010 26www.kmmiddleeast.com 13 info@kmmiddleeast.com
  14. 14. Group Work / Discussion on Organizational Knowledge Management © Knowledge Associates International Ltd. 2010 27 Inter-Organizational Knowledge Management Strategies, methods, tools and techniques © Knowledge Associates International Ltd. 2010 28www.kmmiddleeast.com 14 info@kmmiddleeast.com
  15. 15. “Inter-Organizational Knowledge Management is when all stakeholders are working together as One” © Knowledge Associates International Ltd. 2010 29 4 Dimensions of KM KM Vision 1.Communication 2. Collaboration 3. KM Processes 4.Total Integration Stage 1 Stage 2 Stage 3 Stage 4 © Knowledge Associates International Ltd. 2010 30www.kmmiddleeast.com 15 info@kmmiddleeast.com
  16. 16. Group Work / Discussion on Organizational Knowledge Management © Knowledge Associates International Ltd. 2010 31 Knowledge Management Framework Developed by the Know-Net Consortium 1998 – 2000 Enhanced by Knowledge Associates 2001-2009 © Knowledge Associates International Ltd. 2010 32www.kmmiddleeast.com 16 info@kmmiddleeast.com
  17. 17. NASA Knowledge Management Roadmap Sharing Knowledge Integrating Distributed Knowledge Capturing Knowledge Modeling Expert Knowledge • Adaptive knowledge infrastructure • Knowledge gathered any place • Systems model experts’ patterns • Instrument design is semi-automatic from hand-held devices using is in place and behaviors to gather based on knowledge repositories standard formats on interplanetary • Knowledge resources identified knowledge implicitly • Mission software auto-instantiates Internet and shared appropriately • Seamless knowledge exchange based on unique mission parameters • Expert systems on spacecraft • Timely knowledge gets to the right with robotic explorers • KM principles are part of culture analyze and upload data person to make decisions • Planetary explorers contribute to • KM practices are supported by layered • Autonomous agents operate • Intelligent tools for authoring their successor’s design from COTS products across existing sensor and through archiving experience and synthesis • Remote data management allows telemetry products • Cohesive knowledge development • Knowledge systems collaborate spacecraft to self-command • Industry and academia supply between JPL, its partners, and with experts for new research customers spacecraft parts based on collaborative designs derived from NASA’s knowledge system Enables sharing of essential Enables seamless integration of Enables real-time capture of tacit knowledge to complete Enables capture of knowledge at the knowledge from experts on systems throughout the world Agency tasks point of origin, human or robotic, and with robotic spacecraft Earth and in permanent without invasive technology outposts • MarsNet • Mars robotic outposts • Interstellar missions • Europa Lander/Submersible • Mars Exploration Rovers • Comet Nucleus Sample Return • Permanent lunar and • Titan Organics: Lander/Aerobot • Space Interferometry Mission • Saturn Ring Observer Martian colonies • Neptune Orbiter/Triton Observer • Terrestrial Planet Finder 2003 2007 2010 2025 Jeanne Holm, Chief Knowledge Architect http://km.nasa.gov NASA/Jet Propulsion Laboratory © Knowledge Associates International Ltd. 2010 33 Contact Ron Young Web: www.knowledge-management-online.com Blog: http://km-consulting.blogspot.com Facebook: www.facebook.com/ronyoung Linkedin: www.linkedin.com/ronyoung Twitter: www.twitter.com/ronyoung Knols: knol.google.com/ronyoung Email: ronyoung@young-int.com © Knowledge Associates International Ltd. 2010 34www.kmmiddleeast.com 17 info@kmmiddleeast.com

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