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KM Middle East 2012 - Abed Presentation


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Noha Abed's presentation at KM Middle East 2012

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KM Middle East 2012 - Abed Presentation

  1. 1. © Noha Abed 2012 IDSC- Egypt l Founded in 1985 More than 355 researchers ( 54 Master degree holders - 34 PhD holders) Primarily financed by the State Budget Enjoys institutional code of ethics and intellectual independence Brings together an elite of academic professors, retired public officials, diplomats, etc whether in its research staff or as an advisory board member © Noha Abed 2012 IDSC- Egypt To Support of public policies and decisions through carrying out State-of-the-Art Policy Research leading to solutions to the reform and developmental challenges facing Egypt. To disseminate Findings and Views through a regular flow of publications and public events. “ Information Justice” To create a Societal Debate on issues of relevance to the Egyptian Citizen. © Noha Abed 2012 IDSC- Egypt 1
  2. 2. Tackle specific Create societal policy research debate on key issues with the policy issuesaim to contribute through focusin many ways on Policy Level groups, policy making workshops, and political seminars and behaviour in Societal Level media Egypt appearances © Noha Abed 2012 IDSC- Egypt Knowledge is the most valuable and strategic resource for a Think Tank. Managing Knowledge is essential To improve organizational Innovation and Learning. IDSC launched a knowledge management department in January 2009. © Noha Abed 2012 IDSC- Egypt Instilling Knowledge Sharing Culture Maintaining existing Knowledge Assets Developing Knowledge Management Tools Fostering Organizational Creativity and Innovation © Noha Abed 2012 IDSC- Egypt 2
  3. 3.  Conflict between KM and other departments Lack of Top Management Commitment and Support Rigid, strict and inflexible Policies ( Bureaucracy, routine etc…) that hinders the flow of knowledge between individuals as well as of the groups Insufficient Understanding of KM nature which is impeding the implementation of KM practices © Noha Abed 2012 IDSC- Egypt © Noha Abed 2012 IDSC- Egypt IDSC Knowledge GapsIT Infrastructure Pitfalls Learning and Expertise Turnover Poor Communication and Collaboration Environment Organizational Silos © Noha Abed 2012 IDSC- Egypt 3
  4. 4. 1- IT Infrastructure PitfallsSearching for information often took considerable amountsof time, without consistent results.What needs to be done:Reshaping KM internal Content Management system so thatIDSC employees can retrieve the right information at theright time. © Noha Abed 2012 IDSC- Egypt2- Learning and Expertise TurnoverLoss of important knowledge when staff members move toother jobs in the organization or leave the organization.What needs to be done:Using KM tools to retain organizational knowledgeembedded in staff expertise so that it can be available andknown to everyone in the organization. © Noha Abed 2012 IDSC- Egypt3- Poor Communication and Collaboration EnvironmentInsufficient communication and coordination in sharing ofknowledge and experience between IDSC departments.What needs to be done:Improving Knowledge sharing tools and mechanisms toenhance sharing and putting knowledge into practice. © Noha Abed 2012 IDSC- Egypt 4
  5. 5. 4- Organizational SilosDuplication and Overlapping in effort between departments.What needs to be done:Moving from managing silos to managing systems byidentifying knowledge gaps and areas of duplication andcomparing the results of knowledge inventory analysis withknowledge needs analysis. © Noha Abed 2012 IDSC- Egypt IDSC Strategy Components Fostering Organizational Culture Reshaping Existing KM Create KM Tools Societal © Noha Abed 2012 IDSC- Egypt Awareness Build Supportive Environment where knowledge is seen an organizational asset and staff are encouraged to contribute to knowledge activities as part of their core responsibilities. © Noha Abed 2012 IDSC- Egypt 5
  6. 6.  Using internal workshops in order to connect to "knowledge nodes" both the knowledge providers and the knowledge seekers. Facilitate the processes of knowledge transfer between individuals within the organizationInternal Workshops © Noha Abed 2012 IDSC- Egypt Posting a set of motivational and inspirational Quotes in the context of effective knowledge management and the wise application of knowledge KM Quotes © Noha Abed 2012 IDSC- Egypt Reshaping Existing KM Tools Achieving Useful Content 4-Reorganize 3-Taxonomy 2-Mapping 1-Revisit Reorganize Knowledge Access Internally © Noha Abed 2012 IDSC- Egypt 6
  7. 7. What do we Who is doing Where to find have? what ? it? Exploit and Organize existing Knowledge owned by each worker and Department in the organization. © Noha Abed 2012 IDSC- Egypt Organizing a series of KM Conferences and Workshops © Noha Abed 2012 IDSC- Egypt Presenting the hot issues and initiatives in applying Knowledge Management to the organization and Egyptian Society. © Noha Abed 2012 IDSC- 7
  8. 8. © Noha Abed 2012 IDSC- Egypt Policy Level: Policies adopted don’t necessarily reflect public values and concerns Societal Level: Citizens sometimes lack trust in evidence utilized by governments © Noha Abed 2012 IDSC- Egypt Supporting the Organization role as a Knowledge Bridge between the Egyptian Cabinet and the Society © Noha Abed 2012 IDSC- 8
  9. 9. Add On KM Strategy Link Research Agenda to Society Improving Needs Research Agenda Reorganize External Knowledge Access © Noha Abed 2012 IDSC- Egypt Understanding Today’s STAKEHOLDERS and Meeting their NEEDS Build Societal Engagement with the Research Agenda © Noha Abed 2012 IDSC- Egypt Opinion poll Social issues Political Issues Egyptian Community of Trends of political and revolution in the bullying and social changes in the eyes of some of its regulated Egyptian society The Worlds mechanisms (study) Egyptian People (report) Mapping Hot issues society Opinion poll Revolution Egypt: Internal situatichanges after on confidence in Coalitions and on …the revolution some institutions the emerging Follow-up / proposals ( poll) of social (Bulletin) elites (study) Poll about Egypts Has there been a relations with change in Egyptian some countries personality? (poll) (Study) Identify Key Knowledge Areas and Potential Research Integration © Noha Abed 2012 IDSC- Egypt 9
  10. 10. Managing Existing Knowledge and Improving KM Tools © Noha Abed 2012 IDSC- Egypt Knowledge Management is a long Journey that needs Belief , Team Work and Support. People are the Engine of Knowledge: People should understand what is KM so they can support it. Capturing knowledge about Customers- Stakeholders, is critical for success so Understanding customers needs is essential. Without KM Efforts Internally and Externally for Think Tanks there would be no Chance for Success. © Noha Abed 2012 IDSC- Egypt "Ensuring that the right people have the right knowledge at the right time simply make sense" © Noha Abed 2012 IDSC- Egypt 10
  11. 11. © Noha Abed 2012 IDSC- 11