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Training of SNA 1-2 March 2012 -Greviance reddressal in RSBY

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Training of SNA 1-2 March 2012 -Greviance reddressal in RSBY

  1. 1. RASTRIYA SWASTHYA BIMA YOJANA Grievance Redressal - Capacity building workshop for State Nodal Agencies. 1-2nd March 2012 VVGNLI , Noida National Capital Region
  2. 2.  Difference between helpline and grievances Why it is required? Noida 1-2 March 2012 DKMA Capacity building workshop VVGNLI From tender document From MOU between IA and SNA 2
  3. 3. INSTITUTIONAL MECHANISM District Grievance Redressal Committee (DGRC): District Magistrate or an officer of the rank of Addl. Magistrate : Chairman District Key Manager : Convenor Representative of the Insurance Co. Noida 1-2 March 2012 DKMA Capacity building workshop VVGNLIState Grievance Redressal Committee (SGRC): State Principal Secretary/Secretary of Department handling RSBY : Chairman State Nodal Officer for RSBY : Convenor State Representative of the Insurance Co.National Grievance Redressal Committee (NGRC): Deputy Director General, GoI/Director in the DGLW : Convenor National Nodal Officer of the concerned Insurance Company Director/Under Secretary, Ministry of Labour & Employment, GoI : Convenor 3
  4. 4. TYPES OF GRIEVANCES Grievance of a Beneficiary Grievance of a Hospital Noida 1-2 March 2012 DKMA Capacity building workshop VVGNLI Grievance of an Insurance Company  Grievance Against FKO  Grievance Against DKM or other District Authorities Grievance against State Nodal Agency/State Government 4
  5. 5. REDRESSAL• Helpline• Dispute between Beneficiary and Health Care Provider Noida 1-2 March 2012 DKMA Capacity building workshop VVGNLI• Dispute between Health Care Provider and the Insurance Company• Dispute between Insurance Company and the State Government 5

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