Deloitte

Enterprise Social Networks:
radeoffs and Examples

Stan Garfield
Presentation to KM Chicago
February 18, 2014

K...
Enterprise Social Networks (ESNs)
• Tools which are used inside an enterprise to communicate and collaborate
across organi...
Tradeoffs
Tradeoffs
1. Size

6.

Content

9. Networks

• Small

What to allow

• Large

- Attachments and pages

- Single

- Convers...
1. Size
Small vs. large
• Small enterprises and large enterprises have different needs for ESNs
• Does the ESN you are con...
2. Culture
Open vs. closed
•

Does your enterprise operate transparently?
- Are people willing to openly ask for help?
- I...
3. Leadership style
Lead by example vs. do as we say
•

Leaders of the organization should
- Ask everyone to use the ESN
-...
4. Topics
Actively garden vs. leave alone
• User tagging is an important part of linking posts on specific topics to make
...
5. Members
Require actual names vs. anonymous users
•

ESNs differ from public social media tools such as Twitter
- Identi...
6. Content
Allow attachments and content pages vs. conversations only
•

The legal and risk departments of some enterprise...
7. Integration
Standalone vs. integrated
•

ESN vendors continue to add functionality to their offerings in the hope that ...
8. Technology
In-house vs. cloud-based
• Do you need to host the system due to security and access requirements?
• Or can ...
9. Networks
Single vs. multiple
• Some ESNs operate as a single network, and some allow multiple networks
•

You should de...
10. Groups
Controlled vs. unlimited
•

Should anyone be able to create a new group?

•

Or should group creation be centra...
Examples
What is Yammer?
A cloud-based, enterprise social networking platform

1st birthday: Nov 12-16ij

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Yammer Vision at Deloitte

• Better and faster decisions
• Find information and resources
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quickly...
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DloItt.

Website (this is the one we recommend)
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Profiles

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Topics
1st birthday: Nov 12-16

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Notifications

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Your Inbox is a single place for you to view, prioritize and manage all of the conversations that are
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Using Yammer
How you can )articipatI in conversations on Yammer

Share a link, tip, trick, or insight

Q

Ask a question to collaborate...
When to use Yammer and KM systems

Use Yammer to quickly connect and
interact with global colleagues:

• Share a link, e.g...
Share a link

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For additional information
•
Join the 51KM Leaders CoP http://tech.groups.yahoo.com/group/sikmleaders/
•
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KM Chicago - Stan Garfield - Enterprise social networks - feb 2014

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This presentation covers:
· Business-oriented social networking
· Supporting and nurturing global networks
· Enterprise 2.0

KM Chicago - Stan Garfield - Enterprise social networks - feb 2014

  1. 1. Deloitte Enterprise Social Networks: radeoffs and Examples Stan Garfield Presentation to KM Chicago February 18, 2014 Knowledge Management
  2. 2. Enterprise Social Networks (ESNs) • Tools which are used inside an enterprise to communicate and collaborate across organizational boundaries • Sometimes described as internal versions of Facebook, Twitter, Google+, etc., or a combination of these inside an enterprise • Gaining significant presence in organizations - Chatter IBM Connections Jive - Sitrion (formerly NewsGator) Socialcast Tibbr - Yammer - Many others • Numerous tradeoffs must be made when selecting and implementing ESNs • It's important to explain to targeted users - Why should they use the ESN: what are the advantages and benefits? - When to use the ESN: what is does better than other ways of working - How should they use the ESN: train them on using the ESN effectively
  3. 3. Tradeoffs
  4. 4. Tradeoffs 1. Size 6. Content 9. Networks • Small What to allow • Large - Attachments and pages - Single - Conversations only - Multiple 2. Culture • Transparency Retention • Quantity • Participants - Open - Keep all content - Internal - Closed - Delete after a fixed period - External • Expectations Communications - Try out and iterate - Push - Perfect before launch - Pull 3. Leadership style 7. Integration • Lead by example • Standalone • Doaslsay • Integrated 4. Topics 8. Technology 10. Groups • Creation - Controlled - Unlimited • Access - Open - Closed • Scope • Actively garden Location • Leave alone - In-house - Broad - Cloud-based - Narrow 5. Members • Require actual names Tools • Allow anonymous users - Single - Multiple 4
  5. 5. 1. Size Small vs. large • Small enterprises and large enterprises have different needs for ESNs • Does the ESN you are considering provide for these and allow for easilyconfigurable options depending on those needs? • This may affect the ESN you choose to implement • Example - New joiner process - Small organizations may want to suggest creating new groups and following popular people - Large enterprises may wish to only suggest groups to join
  6. 6. 2. Culture Open vs. closed • Does your enterprise operate transparently? - Are people willing to openly ask for help? - Is there routine collaboration across organizational boundaries? - If so, implementing an ESN will likely be successful • Or is there strong hierarchical control? - Are people afraid to expose their ignorance? - Do organizations tend to operate mostly within their own silos? - If so, merely rolling out a new tool is unlikely to result in more collaborative behavior - You have some work to do before implementing an ESN Try out vs. perfect • What does your organization expect? - Try out and iterate - start quickly, learn as you go, continuously improve - Perfect before launch - plan, pilot, solicit feedback, review, modify, launch
  7. 7. 3. Leadership style Lead by example vs. do as we say • Leaders of the organization should - Ask everyone to use the ESN - Regularly use it themselves - Show the way for members of the organization to do the same • Avoid - Ghostwriting - Corporate-speak - Posts which sound like press releases • Encourage leaders to - Use their own authentic voices - Ask and answer questions - Share what they are doing and thinking - Make time for doing this regularly - at least once a week - Look for opportunities to recognize and praise those are using the ESN effectively
  8. 8. 4. Topics Actively garden vs. leave alone • User tagging is an important part of linking posts on specific topics to make them more visible. • The problem with folksonomies is that variations of topics tend to proliferate - Multiple spellings - Abbreviated vs. spelled out - Singular vs. plural - Hyphen vs. underscore vs. no space • Decide if you want to - Look for these variations and try to reduce them V Need the ability to merge and delete topics - Let the system work on its own V Need aids for those adding tags to see all of the variations and the popularity of each so they can select tags that are in greater use
  9. 9. 5. Members Require actual names vs. anonymous users • ESNs differ from public social media tools such as Twitter - Identity of each member should be clearly defined so that other members will know who is posting - In Twitter, anonymous accounts and organizational accounts can exist (e.g., the New York Times) • In ESNs, it's important to know who is posting - Even if it is on behalf of an organization - Enable direct contact such as a phone call or email • No one should be able to hide the identity of the person making a post - People should be accountable for what they post - Encourage use of photos in profiles rather than avatars or images
  10. 10. 6. Content Allow attachments and content pages vs. conversations only • The legal and risk departments of some enterprises, especially those in regulated industries are concerned that some content posted in ESNs may prove problematic if it is the subject of electronic discovery • They would prefer to prohibit the posting of such content altogether, or if that is not possible, to limit its persistence • You should discuss this issue with your legal and risk departments - Will attachments, wiki pages, and other content which is not part of online conversations be permitted? - Is it possible to prevent such content? Retain vs. delete • • Will content be kept indefinitely or deleted after a fixed period? If deleted, what is the right length of time to retain content before purging it? Push vs. pull • • Do users plan to use the ESN to push content as if it were email? Or do they want to attract people to choose what to consume and respond to? • Discourage ESN for push; educate how to use it for interaction
  11. 11. 7. Integration Standalone vs. integrated • ESN vendors continue to add functionality to their offerings in the hope that their customers will use their ESN for all types of collaboration and knowledge sharing • Most large enterprises already have other systems in place and will want their ESN to integrate into those tools • Examples of such systems are Microsoft SharePoint, Microsoft Office, Salesforce.com, SAP, etc. • Can the ESN be integrated with preferred systems of record and knowledge repositories so that content contributed in the ESN can be tagged/found using enterprise search? • If you need to integrate your ESN with other software, review the details of each point of integration, including: - Content/Document/Knowledge management system: can the ESN be embedded on a page and used from there without having to leave that page? - Calendar: Can events created in the ESN be added to the office automation system calendar? - Email: Can conversations in the ESN be initiated and replied to entirely through email? - Search: Can conversations and other ESN content be found using enterprise search? - Single sign on: Can users access the ESN without having to enter a separate ID and password? - Activity stream: Can the activity stream displayed by the ESN include activities from other enterprise systems such as CRM, ERP, HR, etc.? 11
  12. 12. 8. Technology In-house vs. cloud-based • Do you need to host the system due to security and access requirements? • Or can it be based in the cloud? - Pros: flexibility, frequency/speed of updates, better performance/availability - Cons: unexpected functionality/UI changes, breaks training/documentation Single vs. multiple tools • Given the ever-increasing functionality available in ESNs, some of the functions and features will replicate those already available in other existing enterprise systems • • For example, wikis, blogs, lists, events, discussion boards, files, etc. You will need to decide if there should be a single preferred offering for each of these functions For example, you may decide that - Conversations should only take place in the ESN and not in the discussion board function of another tool such as SharePoint • - The wiki feature of the ESN should be disabled and that the one available in your enterprise wiki should be used instead • 12 It may not be possible to disable functions in your ESN, so take that into consideration when choosing the preferred alternative
  13. 13. 9. Networks Single vs. multiple • Some ESNs operate as a single network, and some allow multiple networks • You should decide if you want there to be a single network for everyone in your organization to use, or if multiple networks should be allowed • • If multiple networks are allowed, fragmentation and isolation can result For example, if there is a global network, but also local networks for each region or country, useful information that is shared in one network and would be of interest in other networks may be missed See the discussion of groups on the next slide for more about this • Internal vs. external • Some ESNs work only within a single enterprise, and some allow people to be invited to join who are outside the enterprise • If you need to allow clients, partners, and other third parties to collaborate with people in your organization, then the external network option may be useful • If you don't want to allow outsiders into your network, then be sure that the security of the ESN can prevent this
  14. 14. 10. Groups Controlled vs. unlimited • Should anyone be able to create a new group? • Or should group creation be centrally controlled? • Check to see what is possible in the ESNs being considered Open vs. closed • Should groups be open to join, open to read and post, and readily findable in search? • Or should private and hidden groups be allowed, and if so, under what conditions? • Both open and closed groups have valid reasons to be offered • Some discussions and content need to occur in a private setting with a limited audience • There should be a clearly stated preference for open groups • The value of ESNs is largely due to the ability of everyone in the organization to benefit from participating in open and easily discoverable discussions Broad vs. narrow • How broad or narrow should the topics of groups be? • Should multiple groups focused on the same topic be encouraged or discouraged? • Try to have a smaller number of groups, each with a larger number of members • A single, large group for each important topic, used for collaborating across all organizations and geographies, is more effective than having a lots of separate small groups for each possible subset of the topic 14
  15. 15. Examples
  16. 16. What is Yammer? A cloud-based, enterprise social networking platform 1st birthday: Nov 12-16ij Yammer* A •4 P Search for people, groups and conversations P Share an Update 4 Add a Doc/Image M Post a Poll More +j Add People Groups Files Apps GETTING STARTED 80% What are you working on? • Get the mobile app Top. All Following NETWORK USAGE POLICY F Remember m tes' selections GROUPS All Company 20 .1k GCKM (Global Consul... KMS Like• Repty• Share' More 5 minutes ago from Twitter 7 'am 7 Spc12 .1k .1k Qeloitte Terms of Use and Privacy Statement I Report a Concern 2 Socbiz AII Sp2013 TRENDING FILES Write a reply... - .1k Business Support eXc... Mvoe 2O Yammer 1st Birthday Week: Ev Posted b .1k - Impact Day - Firewall Thread Posted by VISII 16 Online Now
  17. 17. Yammer Vision at Deloitte • Better and faster decisions • Find information and resources • Communicate widely and quickly • Avoid redundant effort • Prevent repeating mistakes • Make scarce expertise widely available • Show clients Deloitte's knowledge • Accelerate sales and delivery • Stimulate innovation and growth • Increase morale and strengthen Deloitte's reputation 17 • Questions are answered quickly • Problems are solved quickly • What one part of Deloitte knows, the rest of Deloitte knows • Different parts of Deloitte work together • Ideas are solicited and implemented • Trust and transparency increase • Leadership engagement increases • People interact with people they didn't know • Connections are made across silos • More individual learning • Reduce email use • Before starting a project, post about it • Work out loud and narrate your work • Ask for help in the open • Share broadly rather than with just a few trusted colleagues • Redirect queries to Yammer • Achieve maximum visibility for a post • Pay attention to important content • Post ideas, comments, and answers • Take time to praise colleagues and thank them
  18. 18. Access Yammer everywhere DloItt. Website (this is the one we recommend) 1. •_!! -'/ -11 Email 4*b 1MG!. Zi!t$GURIM.Gel1 lIr UFTu •-'flli Will'! 1 YN Il]y IIF 11121 UFF11 Pad 18 Smartphones --
  19. 19. Yammer Homepage - Feeds 0 01 cnmer 4 +j Add People Groups Files Apps Search for people, groups and conversations Q Share an Update My Networks - # Add a Docllmage a Pasta Poll More GETTING STARTED What are you working on? Get the mobile app A Rome Top - All. Following Inbox I NETWORK USAGE POLICY Remember my feed selections GROUPS ' All Company 20+ GCKM (Global Consul... KMS [)eloitte Terms of Use and Privacy Statement I Report a Concern Like Reply . Share More 5 minutes ago from Twitter 1 am a Spc12 9 Socbi 9 t4II Sp201 TRENDING FILES write a reply Yammer 1St Birthday Week: Ev Knowledge Mana.. e -&Ll- Business Support eXc... M or L 2Th' Ptsted by çj Impact Day - Firewall Threri Poted by Online Now 19
  20. 20. Follow people, topics, and groups ..n1rfler P A I Search for people, groups and conversations +j Add People Groups Files Apps /Edit Profile P1 Home IF InbOX 2 Conversations Files Images Videos Praise Bookmarks GROUPS Full threads Josiah only All Company 20+ INFO download vcard £ GCKM (Global Consul... Department: KMS- Business Support Exchange lid KMS Location: Stan Garfield All Company Jl Knowledge lvana.. 6 AU Business Support eXc. Email #thth Thankful Thursday - Recognize a colleague, show appreciation for an accomplishment, or let others know what you are thankful for GROUPS KMS 126 members People Directory More 20-. Everyone Ll P00910 I'm following A B CD E F C Hi J 10 L fri NO FOR ST U V Members orm 00492 Joined Followers Messages On • Man Billfold Community Evangelist Feb 17, 5.392 2009 4023 / FolIoWilrg Online flow 20 Hyderabad - R1 U
  21. 21. Profiles 1st birthday: Nov 12-16 Deloitte Yammer in P Search for people, groups and conversations My Networks Y , ii +j Add People Groups Files Apps ,E4lIt Piiflle — V Home IF Inbox GROUPS Conversations Files Images Videos Praise Bookmarks 1+ All Company Full threads Josiah only 20+ INFO download vcard dL. GCKM (Global Consul--- Department: KMS- Business Support Exchange M Location: KMS 1 Stan Garfield il, All Company AL & 1L Knowledge Mana_ 6 .d. Business Support eXc.. FtrE 2O-- - 21 Email: thth Thankful Thursday - Recognize a colleague, show appreciation for an accomplishment, or let others know what you are thankful for Hyderabad- R1 GROUPS Business Support Exchange for monitoring Yammer and responding to numerous queries with helpful answers. If you include #bsx in your post, BSX will respond with search results, useful pointers, and suggested Yammer arouos. This is a very oowerful service. For exarnoles of KMS 126 members I
  22. 22. Topics 1st birthday: Nov 12-16 1 yamrner* III +j Add People Groups Files Apps L#Bi9 Data /Edit Profile A Home My Networks 1p Inbox GROUPS Yarnrnec 1i 4P 4 P Search for people, groups and conversations t Add People Groups Files Apps Al Co &l GCKM 1 Big Data + Follow KMS Conversations a Files Notes Images Videos Rename Topic More. Home 41 1p Inbox 2 41. Know[, dl Busin 20+ More 20+ Breaking Analysis: Big Data the Key to Obam&s Win I SiIiconANGLE AL GCKM (Global Consul.,. KMS a a a silicon angl e.co m I America has spoken and Barack Obama will retain his spot in the White House for another four years. SiliconANGLE Founder John Furrier has been to.,. Knowledge Mana.. FOLLOWERS 3.4 Interesting big data angle in yesterdays election http:/Isiliconangle.com/blog/2012111/07/breaking-analysis-bi... GROUPS () All Company Big Data Community of Practice 6 TOP CONTRIBUTORS Like• Reply Share• More November 8 at 7:13am AL Business Support eXc... LR Big Data 7 Politics More 20+ FILES Write a reply... 22 Online Now see all
  23. 23. Mentions yarriiner gl I - tLL Add People Groups Files Apps Search for people, groups and conversations P Share an Update # Add a Doc/Image 13 Post a Poll More GETTING STARTED @W 80% • Get the mobile app I Home 1p Inbox + Add people to notify 2 NETWORK USAGE POLICY Acid: GROUPS All Company 20+ ? File 1 7 Topic Post to tvly Colleagues Update Deloitte Terms of Use and Privacy Statement I Report a Concern * Top . All. Following 4& GCKM (Global Consul JU U.S. India offices (USI): Official Great saying by Christopher Reeve - Once you choose hope, anything s possible. ' AL cc: KMS £ Knowledge Mana... 6 &M, @L~ RECENT ACTIVITY ;di and have joined Office of Technology Innovation. Like• Reply Share• More 38 minutes ago oy uploadet Ito the U.S. India offices . Business Support eXc.. 0 USlnpactd8y2012 ial group. #A. More 20+ I share JO 0 E 23
  24. 24. Groups My Networks 1st birthday: Nov 12-16 yammer f p Search for people, groups and conversations +j Add People Groups Files Apps Groups Create New Group Create a group to work together on any project, team or topic. To work with people outsicie of your company, create an external network. Home Ilp Inbox 2 GROUPS'+ All Company Suggested Groups All Groups All AS CD E F G HI J K L MN OP OR ST U V W X 20+ Groups 4211. GCKM (Global Consul... KMS My Groups Messages- I .1k 7798 3758 ,/ Joined 7323 The Maverick The Maverick (Season 3) has begun on a high note. The top 26 teams from 611 applicants will now keep us glued to the game! (Website: http:Ilmaverick) Members 2439 I Joined 4598 11 .1k .1k Knowledge Mana... 6 1k Business Support eXc... 2 collaborate. .1k U.S. India offices (... 20+ 4k Awaaz 24 Online Now
  25. 25. Search +j Add People Groups Files Apps Search for people, groups and conversations Search Results 4510 results total for sap Conversations (2034) Home EP Members (1730) Groups (57) Files (222) Notes (9) Topics (42) More - Inbox ADVANCED SEARCH GROUPS '+ All Company Asia Pacific Consulting. Official 20- 4I GCKl1 (Global ConsuL J KM 4114. Knowledge Maria. .1GW Business Support eXc... rime 20+ Tore conimensa ions rom he analysts we're named a visionary' in Gainers global SAP MIS Magic Quadrant This means we identify and understand the trends - now we just need to work on our consistent execution The inter-firm deal playbook will be vital in building our capacity to deliver on these visions, helping us leverage international experience and resources seamlessly. We've also been named a Leader and business consulting heavyweight' by 100 in their MarketScape. Worldwide Oil & Gas Professional Services 2012 Vendor Assessment', second only to Accenture - and ahead of IBM and PWC! For details on how to leverage these accolades, check out the AR Section on DR. Started 3 hours ago 25 Search for. sap In: Between: E Include RSS feeds Search Online Now
  26. 26. Notifications yarmerl. !P& +j Add Search for people, groups and conversations P Share an Update # Add a Docllmage @I Post a Poll More People Groups Files GETTING STARTED 80% Who would you like to praise? 1I £ 4U • A Home 1p Inbox 2 Apps Get the mobile app What are you praising them for? w NETWORK USAGE POLICY + Add people to notify GROUPS () All Company 20+ Acid: Deloitte Terms of Use and Privacy Statement I Report a Concern # File .e9 Topic Post to My Colleagues Pi use J. GCKM (Global Consul... Ld KMS 1 RECENT ACTIVITY Top . All Following AL b. U.S. India offices (U SI): Official Great saying by Christopher Reeve - Once you choose hope, anything's possible. 4, Knowledge Mana... 6 .1g. Business Support eXc... cc:@ @1 I Like Reply• Share• More 51 minutes ago More 204 0 USIImpactday2012 26 3di and have joined novation. uploaded the U.S. Ir group.
  27. 27. Inbox Your Inbox is a single place for you to view, prioritize and manage all of the conversations that are most relevant to you on Yammer. Inbox contains Private Messages, Announcements, and conversations you have participated in or been @mentioned in. My Networks 1st birthday: Nov 12-16 Deloitte. Search for people, groups and conversations P tL. Add People Groups Files Apps Inbox Create Messaà] A Home Seaich Inbox Unread Messages GROUPS ' Ail Company JU 20- (Global Consul KMS You've read everything in your Inbox I See more conversations from across your company L Knowledge Mana... 6 Read Messages J& Business Support eXc.. More 20+ W-, !. M IJ 27 U.S. India offices (USI):... - Yammer BirthdayCard Happy Birthday Yammer! Online Now
  28. 28. Praise P Search for people, groups and conversations ç Share an Update 0 Add a Doc/Irnage What are you praising them for? EP 4 . Wt Inbox Post a Poll More GETTING STARTED T Praise Someone" Who would you like to praise? Home +J Add People Groups Files Apps ® Ask a Question 80% • Get the mobile app MPost an Event NETWORK USAGE POLICY + Add people to notify GROUPS All Company 23 Add: # File Deloitte Terms of Use and Privacy Statement I Report a Concern <9 Topic Post to My Colleagues .1k GCKrI (Global Consul IJ Kr.ls 1 RECENT ACTIVITY Top . All Following 'di and have joined ovation. U.S. India offices (U SI): Official it, _________________ 4k Knowledge rlana... .11L _______ Great saying by Christopher Reeve - Once you choose hope anything's possible e Business Support eXc.. cc. @Nl @1 LikeS Reply Share• More 55 minutes ago -a: ices O PPgroup. Mote 20+ <9 USllrnpactday2012 <9 28 Jull Itf I! IIIL
  29. 29. Polls Yammer fj ipl 4. p Search for people, groups and conversations P Share an Update # Add a Doc/image +JL Add People Groups Files Apps IM Post a Poll More GETTING STARTED 80% What's your question? Home Inbox - Answer A Get the mobile app Answer B NETWORK USAGE POLICY Answer C GROUPS' 20+ Deloitte Terms of Use and Privacy Statement I Report a Concern + Add people to notify AU GCKM (Global Consul... Add: # File If KMS AU 7 Topic Post to My Colleagues IjT)flitP RECENT ACTIVITY Top . All . Following - 'di and have joined .. novation. U.S. India offices (U SI): Official mgI. Knowledge Mana.. 6 .1*1 Business Support eXc... More 2O - Great saying by Christopher Reeve - Once you choose hope, anything's possible. cc: @N Like• Reply. Share. More 57 minutes ago 29 -35 Fices - — JOInEiIIIl1 l [ IY
  30. 30. Events Yammer" I A p Search for people, groups and conversations I Share an Update Add a Doc/Image +j Add People Groups Files Apps in Post a Poll More GETTING STARTED 80% What are you planning? November fg Home 1p Inbox 2 El 13 1:30 pm jJ Select duration • Get the mobile app J Where? NETWORK USAGE POLICY Description GROUPS @) 11 Ail company Deloitle Terms of Use and Privacy Statement I Report a Concern 20+ All. GCKM (Global Consul... + Add people to notify RECENT ACTIVITY IJ KMS Add: AU # File <9 Topic Post to My Colleagues 1j1u li1 ii and ave joined ovation. Top . All . Following JL Knowledge Mana... e Jk Business Support eXc... More 20+ . U.S. India offices (U SI): Official Great saying by Christopher Reeve - Once you choose hope, anything's possible. cc: 30 all - a 5 offices
  31. 31. Files Yammer- A ft All Files 10 Search for people, groups and conversations L Add a Recently Accessed People Groups Files Apps Upload File + Create Note UN Official Files Documents M eceny ft Following Notes Images Name GKS Videos Official Files Type pplx Group Last Updated By Last Updated On July 9 Um Updated by Me U Japan—Lunch Learn ugust 24.2012 MY GROUPS 31 xlsx June 25, 2012 ppt October27, 2012 Intra FSS Score Cards - 2012 xlsx January 8 Table auTrainirig_Bootcamp_Final pdf July 13, 2012 xlsx October 8, 2012 All Company
  32. 32. Using Yammer
  33. 33. How you can )articipatI in conversations on Yammer Share a link, tip, trick, or insight Q Ask a question to collaborate with others Find an online resource, person, or site 0 Answer someone's post Recognize a colleague's contribution or achievement (; Inform about what you are working on, where you are, or where you will be Q 33 Suggest an idea and solicit input using a poll
  34. 34. When to use Yammer and KM systems Use Yammer to quickly connect and interact with global colleagues: • Share a link, e.g., here is a link to the latest Forrester Wave report on social networking • Ask a question, e.g., has anyone encountered this problem before, and if so, how was it solved? • Find a resource, e.g., looking for a specialist in retirement benefits to help win a bid in Calgary • Answer a post, e.g., here are links to three relevant quals in the quals database • Recognize a colleague, e.g., thanks to ©dpalmer for hosting an excellent planning session today • Inform about your activities, e.g., will be in the Philadelphia office today; does anyone wish to meet? • Suggest an idea, e.g., local office TV screens should display the global Yammer conversation stream 34 Use KM systems to access knowledge assets and expertise to sell work and deliver value • Finding and reusing knowledge assets (research, insights, methods, and tools) to deliver value to clients throughout the project life cycle • Accessing our collective experience through documents and quals • Showcasing expertise and finding experts via profiles (which will include Yammer feeds) • Connecting and collaborating with communities (which will include Yammer-based discussion boards) • Contributing knowledge assets to the global organization
  35. 35. Share a link !araTler A +j Invite 'p People Files Apps View Conversation ' Deloitte Eminence Network (Public) As we in a.out ow to present research findings in more compelling ways, here's a good example from Google of how to effectively marry survey findings w/ narration and motion graphics in video format My Feed IP Private Messages GROUPS 11 All Company 20, cc: Eg J. Knowledge Manag.. 3 ALL JU 4 JU The Zero Moment of Automotive Truth Video IThink with Google www.thinkwfthgGog!L-.com 2 3 The new mental model for how shoppers approach buying a vehicle. Auto makers and resellers learn to understand the importance of the Zero Moment of Truth. Reply. Like ShareS More 4 hours ago Q, Groups Directory 0 Visual Storytelling 0 Video 0 Eminence + Create Group 0 Deployment Thanks, Tiffany. Effective use of low budget Flash married with good VO and music. I agree we should be able to generate these ourselves. We just have to structure ourselves to handle the load. 3 hours ego . Reply Like Share More 35 TOPICS 0 Visual storytelling 0 Video 0 Eminence 0 Deployment edit
  36. 36. Ask a question Search +j Invite People Files Apps View Conversation A My Feed IP Private Messages GROUPS All Company JJ Knowledge Manag... NN I am building an implentation roadmap for the second phase of a knowledge management project. The goal of the roadmap is to show the timeline and steps for developing knowledge management functionality and business processes over the next year. Has anyone worked on something similar who could point me toward something useful? cc: © Reply Like Share MoreS 23 hours ago from Desktop BSX 0 Kno1edge Management Show 1 older reply I share AL Q Groups Directory + Create Group We performed a search in our internal repositories and have the below links for your reference. Knowledge Management Implementation Roadmap Requirements Specification of a Knowledge Management System Knowledge Management Proposal and Discussion Deck 36 TOPICS 0 BSX 0 Knov4edge Management edit
  37. 37. Find a resource A p Search i '- Invite People Files Apps - View Conversation ' Learning Technologies I am looking for useful e-learning courses on Yammer. Does anyone have courses that you have used and would recommend? My Feed Private Messages Reply Like - Share - More July 24 at 5:18pm GROUPS All Company 20+ Knowledge Manag.,. 2 ( Show 7 older replies * reply to Thanks Sarah. I actually wori with Mark so already connected to him:) July 26 at 9:28am • Reply Like . Share . More S Q Groups Directory + Create Group n reply to Dolly, have you seen all the training materials that are available from the Yammer site on Deloitte Resources? The user guide goes into a lot of detail. There are also several reference documents that might be useful to your stakeholders. Visit the DR site here: / and click on 'Training Materials" on the right hand side. Do let us know if you're looking for some other kind of information that you don't find here. July 26 at 2:26pm Reply Like Share More Write a reply... 37 ,-opcs
  38. 38. Answer a question P Search +j Invite People Files Apps View Conversation My Feed IP Private Messages GROUPS All Company 41. Knowledge Mana... 20- There have been a number of changes in our CKM group in recent months, and so we have been working to ensure we have an up-todate listing to work from. Since many of our teams have an interest in the listing, I have attached it here, with recent changes highlighted in yellow. We will also be updating the KX Contacts page and our distribution lists accordingly. If you spot anything you think is incorrect, please let me know (that request goes to all our CKMs tool) 0 CKM 0 CountryKnaedgeManager FILES lsx Lp 20 hcajra ago cc: @D 2 Uploaded to GCI<M (Global Consulting Knowledge Mnagernent) Files Q Groups Directory xl sx + Create Group Reply . Unlike Share More 20 hours ago 0 CKM 0 CountrjKnowledgeManager 4 Liked by you and Katherine Goodwin. daii: Thanks, Andrea. Is this also in the A&C I 3 hours ago - Reply Like Share More Sheila, I created a few folder in the A&C Iffteam sp document the spreadsheet and our update ace to 38 edit TOPiCS
  39. 39. - Recognize a colleague * Deloltte. A IP p Search View Conversation s praised © My Feed Private Messages GROUPS All Company collaboration tool that is Yammer" Reply Like Share More 21 minutes ago 20* and 2 others. 3 Thanks . I appreciate " eposiW and look P tiveee ck orwarFoeeing even more people collaborate here on Yammer. AU 13 minutes ago Reply Like Share More AU Write a repv... Q Groups Directory + Create Group 39 TOPICS "For her hard work in showing everyone how to use the excellent A Liked h ii Vno,ledge Mariag.. +j Invite My Networks People Files IL Apps -
  40. 40. Inform about your activities My Networks - U I Yarwerc g p tL. Invite People Files Apps View Conversation My Feed Were launching the pilot of our new Communities webinar for the 4si3 Pacific region on August 15 at 11 p.m. Eastern. Please spread the word. IP Private Messages GROUPS All Ccmpanv All Cornpny .W. Knowledge Manag... (See attached Event) Cr: 4u 4 = S ALL Q View Full Conversation 1.242 Reply Like Share More August 3 at 10:44am Groups Directory Show 4 older replies + Create Group in reply to We can definitely include this quote (and others) in future invitations to show the testimonials" aspect and consider adding a testimonials section to our KX training site the way BSX does on their site. i for us to consider as we plan to migrate KX training site to KX next gen. August 18 at 1219am• Reply Like Share rlcre A Liked by 40 Add
  41. 41. For additional information • Join the 51KM Leaders CoP http://tech.groups.yahoo.com/group/sikmleaders/ • Twitter ©stangarfield • Site http://sites.google.com/site/stangarfield/ Implementing a Successful KM Programme Stan Garfield 41 Implementing a Successful KM Program (author) Successful Knowledge Leadership: Principles and Practice (chapter author) The Modern Knowledge Leader: A Results-Oriented Approach

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