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Shedding Light on the Role of External Information in KM

KM Chicago (July, 2009)

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Shedding Light on the Role of External Information in KM

  1. 1. Shedding Light on the Role of External Information in KM
  2. 2. The plan <ul><li>Clarify what we mean by external information </li></ul><ul><li>Review two examples or cases </li></ul><ul><li>Discuss what role, if any, this kind of information has in knowledge management </li></ul>
  3. 3. What tribe do you belong to? <ul><li>Library? </li></ul><ul><li>Science? </li></ul><ul><li>Market research? </li></ul><ul><li>CI? </li></ul><ul><li>Patent attorney? </li></ul><ul><li>KM? </li></ul><ul><li>Research </li></ul><ul><li>Literature searching </li></ul><ul><li>Secondary research </li></ul><ul><li>Open source information </li></ul><ul><li>FTO or prior art search </li></ul><ul><li>External information (?) </li></ul>Current awareness, information trapping, environmental scanning, monitoring, alerting services, …
  4. 4. <ul><li>Does fiber have any effect on flavor release? </li></ul><ul><li>Can you find consultants with experience in this manufacturing / process problem? </li></ul><ul><li>Patents & literature on paper recycling technologies? </li></ul><ul><li>Pricing trends & forecasts for packaging materials? </li></ul><ul><li>Applications of nanotechnology in pharma? </li></ul><ul><li>How do fine fragrances infiltrate & impact mass? </li></ul><ul><li>Profile the activities of X in the printer market? </li></ul><ul><li>What has been the experience of other firms introducing X kind of product? Go back to 1975? </li></ul><ul><li>What is the size of the aquatic herbicide market? </li></ul>
  5. 5. Cases <ul><li>Positive Organizational Scholarship </li></ul><ul><li>Wikipedia and Corporations </li></ul>
  6. 6. Characteristics of external information <ul><li>Doesn’t matter who provides it; labels & valuation will depend on the tribe </li></ul><ul><li>Can be one-time but is frequently an on-going information feed </li></ul><ul><li>Processed or unprocessed </li></ul><ul><li>Archivable or ephemeral </li></ul><ul><li>Ownership (copyright / licensing) is an issue </li></ul><ul><li>Can support strategy or inform tactics </li></ul>
  7. 7. How does external information fit into KM?
  8. 8. Thank you! <ul><li>Cynthia Lesky </li></ul><ul><li>Threshold Information Inc. </li></ul><ul><li>[email_address] </li></ul><ul><li>847.433.8306 </li></ul><ul><li> </li></ul>