CKO Summit 2007 Highlights Ann Lee , Dow Jones & Company, Inc. For the complete report… http://tfpl.com
Mega Trends Business Gen X/Y Globalization Human Capital Innovation Climate Change Knowledge Management
Generation Y Characteristics <ul><ul><li>Empowered </li></ul></ul><ul><ul><li>Coddled </li></ul></ul><ul><ul><li>Over-prai...
Media Consumption Average Hours per Day Gen Y consumes 15+ hours of media per day Source:  Frank N. Magid Associates. <ul>...
Globalization <ul><li>Free Trade Agreements (e.g. EC, NAFTA) </li></ul><ul><li>Rise of capitalist economies </li></ul><ul>...
Individualism vs. Communitarianism <ul><li>Individualism is about the rights of the individual. It seeks to let each perso...
Climate Change <ul><li>The number of Category 4 and 5 hurricanes has almost doubled in the last 30 years  </li></ul><ul><l...
Climate Change <ul><li>What will businesses do to help solve the problem? </li></ul><ul><ul><li>P lease consider the envir...
Innovation <ul><li>The process of making improvements by introducing something new (Wikipedia) </li></ul><ul><li>The succe...
Innovation <ul><li>Creates wealth </li></ul><ul><li>Focuses on the customer; solving their need to get the job done </li><...
Human Capital Management <ul><li>85% of HR executives say that their single greatest challenge in workforce management is ...
<ul><li>Five primary areas: </li></ul><ul><ul><li>Attracting </li></ul></ul><ul><ul><li>Selecting </li></ul></ul><ul><ul><...
Human Capital Management <ul><li>Employee retention </li></ul><ul><li>Knowledge gap </li></ul><ul><li>Small talent pool </...
Facebook Users of CKO Summit Companies Dow Jones BCG PWC Ernst & Young Deloitte KPMG Marsh CitiGroup Daimler Chrysler AON ...
How Will KM Play a Role in These Issues? <ul><ul><li>Provides the process to create, capture, analyze and act on informati...
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CKO Summit 2007 Highlights

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KM Chicago (October, 2007)

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CKO Summit 2007 Highlights

  1. 1. CKO Summit 2007 Highlights Ann Lee , Dow Jones & Company, Inc. For the complete report… http://tfpl.com
  2. 2. Mega Trends Business Gen X/Y Globalization Human Capital Innovation Climate Change Knowledge Management
  3. 3. Generation Y Characteristics <ul><ul><li>Empowered </li></ul></ul><ul><ul><li>Coddled </li></ul></ul><ul><ul><li>Over-praised </li></ul></ul><ul><ul><li>Sense of entitlement </li></ul></ul><ul><ul><li>Not self-sufficient </li></ul></ul><ul><ul><li>Superficial confidence </li></ul></ul><ul><li>“ Internet Generation” and digital natives: Defined by technology (cell phones, iPods, laptops . . . “extra limbs”) </li></ul><ul><li>Multi-taskers (media consumption, work, friends) </li></ul><ul><li>Value group think mentality: Adopt collaborative working behaviors </li></ul><ul><li>Expect high level of empowerment and personalized tools </li></ul><ul><li>Require immediate feedback </li></ul><ul><li>Open-minded ― “TV breeds homogeneity, Internet breeds diversity” </li></ul><ul><li>More multicultural, ethnically and racially diverse than other generations (40% non-Caucasian) </li></ul><ul><li>Raised by “helicopter parents” – “Failure to Launch” syndrome </li></ul>
  4. 4. Media Consumption Average Hours per Day Gen Y consumes 15+ hours of media per day Source: Frank N. Magid Associates. <ul><li>Of those reading print, they are predominantly reading: </li></ul><ul><li>Lighter Fare (Celebrity) </li></ul><ul><li>On Campus (College Newspapers) </li></ul><ul><li>Free Papers (AM New York) </li></ul>Total Media Consumption: 15+ hours Time Spent with Friends & Family: <5 hours
  5. 5. Globalization <ul><li>Free Trade Agreements (e.g. EC, NAFTA) </li></ul><ul><li>Rise of capitalist economies </li></ul><ul><li>Education investments paying off </li></ul><ul><li>Changing workforce : </li></ul><ul><ul><li>Geographically dispersed teams </li></ul></ul><ul><ul><li>High turnover </li></ul></ul><ul><ul><li>Frequent rotation by employees within companies </li></ul></ul><ul><ul><li>Large retiring population </li></ul></ul><ul><ul><li>Digital natives </li></ul></ul>
  6. 6. Individualism vs. Communitarianism <ul><li>Individualism is about the rights of the individual. It seeks to let each person grow or fail on their own, and sees group-focus as denuding the individual of their inalienable rights. </li></ul><ul><li>Communitarianism is about the rights of the group or society. It seeks to put the family, group, company and country before the individual. It sees individualism as selfish and short-sighted. </li></ul>
  7. 7. Climate Change <ul><li>The number of Category 4 and 5 hurricanes has almost doubled in the last 30 years </li></ul><ul><li>Malaria has spread to higher altitudes in places like the Colombian Andes, 7,000 feet above sea level </li></ul><ul><li>The flow of ice from glaciers in Greenland has more than doubled over the past decade. </li></ul><ul><li>At least 279 species of plants and animals are already responding to global warming, moving closer to the poles </li></ul>
  8. 8. Climate Change <ul><li>What will businesses do to help solve the problem? </li></ul><ul><ul><li>P lease consider the environment before printing this message. </li></ul></ul><ul><li>Can a company be “carbon neutral” or are we kidding ourselves? </li></ul><ul><li>Corporations are taking action </li></ul><ul><ul><li>Reduction in travel </li></ul></ul><ul><ul><li>Increase in virtual meetings </li></ul></ul><ul><ul><li>Investment in energy efficient technologies </li></ul></ul><ul><ul><li>Fuel efficient vehicle program (Google) </li></ul></ul>
  9. 9. Innovation <ul><li>The process of making improvements by introducing something new (Wikipedia) </li></ul><ul><li>The successful exploitation of new ideas (Dept. of Trade and Industry, UK) </li></ul><ul><li>Change that creates a new dimension of performance (Peter Drucker, Hesselbein, 2002) </li></ul><ul><li>A creative idea that is realized (Frans Johansson, Harvard Business School Press, 2004) </li></ul><ul><li>The capability of continuously realizing a desired future state (John Kao, The Innovation Manifesto, 2005) </li></ul>The world is changing very fast. Big will not beat small anymore. It will be the fast beating the slow. Rupert MURDOCH
  10. 10. Innovation <ul><li>Creates wealth </li></ul><ul><li>Focuses on the customer; solving their need to get the job done </li></ul><ul><li>Empowers companies to compete </li></ul><ul><li>Creates diversity in thought and action </li></ul><ul><li>How can management respond? </li></ul><ul><ul><li>Inspire workers and engage them </li></ul></ul><ul><ul><li>Identify the most promising business ideas </li></ul></ul><ul><ul><li>Marshal the resources to execute them </li></ul></ul><ul><ul><li>Build systems that employees will use </li></ul></ul>
  11. 11. Human Capital Management <ul><li>85% of HR executives say that their single greatest challenge in workforce management is creating and maintaining their companies’ ability to compete for talent (SHRM) </li></ul>
  12. 12. <ul><li>Five primary areas: </li></ul><ul><ul><li>Attracting </li></ul></ul><ul><ul><li>Selecting </li></ul></ul><ul><ul><li>Engaging </li></ul></ul><ul><ul><li>Developing </li></ul></ul><ul><ul><li>Retaining </li></ul></ul>Human Capital Management
  13. 13. Human Capital Management <ul><li>Employee retention </li></ul><ul><li>Knowledge gap </li></ul><ul><li>Small talent pool </li></ul><ul><li>Access to technologies </li></ul><ul><ul><li>Social media </li></ul></ul><ul><ul><li>Intranet </li></ul></ul>Number of Younger Users of Top Social Networking Sites MySpace Facebook 18-24 18-34 18-24 18-34 Jan 2007 July 2007 +3% +11% +24% +44%
  14. 14. Facebook Users of CKO Summit Companies Dow Jones BCG PWC Ernst & Young Deloitte KPMG Marsh CitiGroup Daimler Chrysler AON ABN Amro Nokia Swiss RE Accenture
  15. 15. How Will KM Play a Role in These Issues? <ul><ul><li>Provides the process to create, capture, analyze and act on information </li></ul></ul><ul><ul><li>Faster cycle of knowledge creation and sharing </li></ul></ul><ul><ul><li>Collaboration environments </li></ul></ul>

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