Identifying KM objectives: Identifying the top-three objectives of a knowledge management program is a crucial prerequisite.
The objectives of any organization are normally abundantly clear – to make money or to fulfill a particular purpose. The same is true for many organizational activities. But knowledge management, by its very nature, is different. It is multi-faceted and, in many respects, conceptual so that practitioners need to have a clear picture of the results they wish to achieve first before starting a KM program.
The ten commitments: The importance of securing high-level support for knowledge management is widely acknowledged, but little discussed.
The importance of obtaining high-level commitment is referenced in all the best knowledge management guides, but few detail how it should be done. Yet such support is a vital part of KM. It will ensure that your organization thoroughly supports the KM program to be implemented – and a lack of support can defeat a KM initiative before it has even really started.