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Liene Viluma: User-centred improvement of information architecture for enhanced user experience #bcs2015

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Talk given at the BOBCATSSS 2015 conference - http://www.bobcatsss2015.com/.

The study focuses on the role of information architecture components in users' interaction experience with website. In the course of the study by employing user-centred approach a significant improvement over original website content structure was achieved.

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Liene Viluma: User-centred improvement of information architecture for enhanced user experience #bcs2015

  1. 1. User-centred improvement of information architecture for enhanced UX National Library of Latvia website case study Liene Viļuma
  2. 2. Context • LNB.LV • Website of National Library of Latvia • Central entry point for digital resources and library information • Design approach • Lead by librarians and developers • No direct end-user involvement
  3. 3. Research approach • Overall strategy: • User experience enhancement via improved information architecture • 2 stages Usability evaluation Redesign of IA User involvement
  4. 4. Core disciplines of UX • User research • Content strategy • Information architecture • Interaction design • Visual design • Usability evaluation
  5. 5. UX dimensions User experience Objective/utilitarian aspects (focus on tasks and goals) • Effectiveness • Efficiency • Learnability • Memorability • Error handling • … Subjective/hedonic aspects (focus on non-instrumental qualities) • Aesthetics • Enjoyment • Fun • Satisfaction • Credibility • …
  6. 6. • Traffic analysis • Content analysis • Heuristic evaluation Planning • Think-aloud • Survey Usability testing Usability Evaluation • Effectiveness • Task success rate • Efficiency • Lostness indicator • Self-assessment • Satisfaction • Self-assessment • Other • Participants’ errors and comments
  7. 7. • Card sorting • 33 cards • Hierarchical cluster analysis • http://conceptcodify.com Redesign of IA
  8. 8. • Prototyping • IA design • 2 proposed content structures – card sort based and task based • Interactive prototype design • http://naviewapp.com • Tree testing • The same scenarios • Similar user base • Dimensions measured – effectiveness and efficiency Redesign of IA
  9. 9. Results
  10. 10. Thank you! Liene Viļuma liene@vilumi.com

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