Creating Organizational Change Using Retrospectives and other Tools

Jutta Eckstein
Jutta EcksteinCoach, Consultant, Speaker, Author at independent
©2012-2019 by @JuttaEckstein | www.jeckstein.com11
Jutta Eckstein
Jutta@JEckstein.com, http://JEckstein.com, @juttaeckstein
Creating Organizational Change
Using Retrospectives and Other Tools
©2012-2019 by @JuttaEckstein | www.jeckstein.com2
Organizational Change
 What‘s your experience with it?
 What are the key challenges starting an organizational
change?
 What‘s your key advice?
©2012-2019 by @JuttaEckstein | www.jeckstein.com3
Agenda
 Context for Organizational Change
 Retrospectives and other (simple) Tools
 Wrap-Up
©2012-2019 by @JuttaEckstein | www.jeckstein.com4
CONTEXT FOR
ORGANIZATIONAL CHANGE
©2012-2019 by @JuttaEckstein | www.jeckstein.com5
Defining Systems
Source:https://www.hsdinstitute.org
©2012-2019 by @JuttaEckstein | www.jeckstein.com6
Foundation for Change: Krüger‘s Model
Source:WilfriedKrüger,
ExcellenceinChange:WegezurstrategischenErneuerung
©2012-2019 by @JuttaEckstein | www.jeckstein.com7
Change Strategies appeal to…
Logic
Head
Feelings
Heart
Desire to contribute
Hand
Source:http://fearlesschangepatterns.com
©2012-2019 by @JuttaEckstein | www.jeckstein.com8
Three Kinds of Change
Source:https://www.hsdinstitute.org
static
dynamic
complex
©2012-2019 by @JuttaEckstein | www.jeckstein.com9
RETROSPECTIVES AND OTHER
(SIMPLE) TOOLS
©2012-2019 by @JuttaEckstein | www.jeckstein.com10
Conditions for Retrospectives
 Same and Different –for using
retrospectives for an agile team and
for organizational change
– Which conditions are the same?
– Which conditions are different?
– What‘s the difference that makes the
difference?
Source:https://www.hsdinstitute.org
same different
©2012-2019 by @JuttaEckstein | www.jeckstein.com11
Retrospectives for Organizational Change
 No change in
overall structure
– Set the stage,
gather data,
generate
insights, decide
what to do,
close
 Acknowledge
existing
experience
same different
 Diversity in
participation
– Different
perspectives
– Decentralized
ownership
 No joint history
©2012-2019 by @JuttaEckstein | www.jeckstein.com12
Example for Complex Change – Gather Data
©2012-2019 by @JuttaEckstein | www.jeckstein.com13
Same and Different – Mainly Generate Insights
Source:https://www.hsdinstitute.org
same different
©2012-2019 by @JuttaEckstein | www.jeckstein.com14
Decide what to do:
Changing Differences & Exchanges
high
low
Exchanges
Differences
Source:https://www.hsdinstitute.org
low high
©2012-2019 by @JuttaEckstein | www.jeckstein.com15
Changing Differences & Exchanges
high
low
Exchanges
Differences
 Decrease exchanges:
• Reflection
• Separation
• Rest
 Decrease differences:
• Identifying
similarities
• Creating common
group stories
 Increase differences:
• Identifying
differences
• Asking for opinions
 Increase exchanges:
• Using questions and
stories
low high
©2012-2019 by @JuttaEckstein | www.jeckstein.com16
WRAPPING UP
©2012-2019 by @JuttaEckstein | www.jeckstein.com17
Lessons Learned
 Ensure to hear all voices
 Embrace different perspectives
 Acknowledge existing experiences
 Be ready to change the course at any time
©2012-2019 by @JuttaEckstein | www.jeckstein.com18
Many Thanks!
Jutta Eckstein, @JuttaEckstein
Jutta@JEckstein.com
www.JEckstein.com
Pictures by Jana Friedrich
1 of 18

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Creating Organizational Change Using Retrospectives and other Tools

  • 1. ©2012-2019 by @JuttaEckstein | www.jeckstein.com11 Jutta Eckstein Jutta@JEckstein.com, http://JEckstein.com, @juttaeckstein Creating Organizational Change Using Retrospectives and Other Tools
  • 2. ©2012-2019 by @JuttaEckstein | www.jeckstein.com2 Organizational Change  What‘s your experience with it?  What are the key challenges starting an organizational change?  What‘s your key advice?
  • 3. ©2012-2019 by @JuttaEckstein | www.jeckstein.com3 Agenda  Context for Organizational Change  Retrospectives and other (simple) Tools  Wrap-Up
  • 4. ©2012-2019 by @JuttaEckstein | www.jeckstein.com4 CONTEXT FOR ORGANIZATIONAL CHANGE
  • 5. ©2012-2019 by @JuttaEckstein | www.jeckstein.com5 Defining Systems Source:https://www.hsdinstitute.org
  • 6. ©2012-2019 by @JuttaEckstein | www.jeckstein.com6 Foundation for Change: Krüger‘s Model Source:WilfriedKrüger, ExcellenceinChange:WegezurstrategischenErneuerung
  • 7. ©2012-2019 by @JuttaEckstein | www.jeckstein.com7 Change Strategies appeal to… Logic Head Feelings Heart Desire to contribute Hand Source:http://fearlesschangepatterns.com
  • 8. ©2012-2019 by @JuttaEckstein | www.jeckstein.com8 Three Kinds of Change Source:https://www.hsdinstitute.org static dynamic complex
  • 9. ©2012-2019 by @JuttaEckstein | www.jeckstein.com9 RETROSPECTIVES AND OTHER (SIMPLE) TOOLS
  • 10. ©2012-2019 by @JuttaEckstein | www.jeckstein.com10 Conditions for Retrospectives  Same and Different –for using retrospectives for an agile team and for organizational change – Which conditions are the same? – Which conditions are different? – What‘s the difference that makes the difference? Source:https://www.hsdinstitute.org same different
  • 11. ©2012-2019 by @JuttaEckstein | www.jeckstein.com11 Retrospectives for Organizational Change  No change in overall structure – Set the stage, gather data, generate insights, decide what to do, close  Acknowledge existing experience same different  Diversity in participation – Different perspectives – Decentralized ownership  No joint history
  • 12. ©2012-2019 by @JuttaEckstein | www.jeckstein.com12 Example for Complex Change – Gather Data
  • 13. ©2012-2019 by @JuttaEckstein | www.jeckstein.com13 Same and Different – Mainly Generate Insights Source:https://www.hsdinstitute.org same different
  • 14. ©2012-2019 by @JuttaEckstein | www.jeckstein.com14 Decide what to do: Changing Differences & Exchanges high low Exchanges Differences Source:https://www.hsdinstitute.org low high
  • 15. ©2012-2019 by @JuttaEckstein | www.jeckstein.com15 Changing Differences & Exchanges high low Exchanges Differences  Decrease exchanges: • Reflection • Separation • Rest  Decrease differences: • Identifying similarities • Creating common group stories  Increase differences: • Identifying differences • Asking for opinions  Increase exchanges: • Using questions and stories low high
  • 16. ©2012-2019 by @JuttaEckstein | www.jeckstein.com16 WRAPPING UP
  • 17. ©2012-2019 by @JuttaEckstein | www.jeckstein.com17 Lessons Learned  Ensure to hear all voices  Embrace different perspectives  Acknowledge existing experiences  Be ready to change the course at any time
  • 18. ©2012-2019 by @JuttaEckstein | www.jeckstein.com18 Many Thanks! Jutta Eckstein, @JuttaEckstein Jutta@JEckstein.com www.JEckstein.com Pictures by Jana Friedrich