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Global C4IR-1 Masterclass Beart - DevicePilot 2017

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Locate, Monitor and Manage at Scale.

The global C4IR(TM) event series is available to franchise via www.cir-strategy.com as C4IRx.

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Global C4IR-1 Masterclass Beart - DevicePilot 2017

  1. 1. Presented at Consor,um for the 4th Revolu,on | Execu,ve Briefing Day (C4IR) Cambridge, UK 2-3 February 2017 | www.cir-strategy.com/events
  2. 2. TODAY •  Intro •  IoT: Value and Cost drivers •  Survey •  Q&A!
  3. 3. THE HIVE STORY
  4. 4. SAME STORY EVERYWHERE
  5. 5. CUSTOMER EXPERIENCE
  6. 6. LOCATE MONITOR MANAGE
  7. 7. IOT VALUE-DRIVERSMass customization Cross-sell / Up-sell Consumables Great customer service Spotting/reducing churn Product improvement feedback (e.g. Boiler IQ)
  8. 8. MASS CUSTOMISATION
  9. 9. UPSELL/CROSS-SELL
  10. 10. CONSUMABLES
  11. 11. CUSTOMER SERVICE - AUTOMATED
  12. 12. REDUCE CHURN
  13. 13. PRODUCT IMPROVEMENTS
  14. 14. IOT COST-DRIVERS Security Everything changes Trials is Development, Scaling is Operations
  15. 15. SECURITY •  Take security seriously from day 1 •  Keep taking it seriously (process) •  Sleep well at night
  16. 16. EVERYTHING CHANGES Early Adopters: Your best friends Your worst enemies Technology shifts
  17. 17. Trials TRIALS ≠ SCALING
  18. 18. HARDWARE EMBEDDED SOFTWARE CLOUD SERVICE APPLICATION THE BIGGEST COST
  19. 19. TIME DEVICES DEPLOYED OPERATIONAL COSTS DESIGN, BUILD, TRIAL MANUAL DOESN’T SCALE
  20. 20. INITIALLY… FOCUS STAGE Development Operations Proposition Management
  21. 21. EVENTUALLY… FOCUS STAGE Development Operations Proposition Management
  22. 22. VICIOUS CIRCLE Deal with it manually Firefighting No time to improve the product Throw people at the problem
  23. 23. VIRTUOUS CIRCLE Visibility Address problems Tools Happier Customers More time improving product
  24. 24. FOCUS STAGE Development Operations Proposition Management ? ? ?
  25. 25. BUILD OR BUY (OPPORTUNITY COST) Your Core Proposition Accounts (e.g. Xero) Emailing (e.g. MailChimp) CRM (e.g. Sugar) Helpdesk (e.g. Zendesk) Comms (e.g. Telit) Device Mgmt (e.g. DevicePilot) The overall service you provide to your customers you build you buy Device Stack (e.g. ARM mbed)
  26. 26. Better for…
  27. 27. SURVEY
  28. 28. CAN IOT REALLY MAKE A DIFFERENCE? 0 +100-100 +50

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