What You Need to Know About Your Credit Card Before Traveling Abroad<br />Does Your Credit Card Work Everywhere?<br />
What is EMV<br />EMV stands for Europay, MasterCard, Visa<br />Global standard<br />Provides secure credit card processing...
Magnetic Stripe Cards Not Accepted<br />Store clerks are not familiar, or instructed not to accept magnetic stripe cards<b...
EMV / Chip cardsin deployment *<br />EMV in preparation<br />EMV Global Presence<br />Worldwide EMV Deployments (1)<br /><...
Significant new deployments in 2010/2011: China, Indonesia, Nigeria, Saudi Arabia</li></ul>(1) Eurosmart, MasterCard, Gema...
A Common Problem<br />Nearly half of U.S. travelers experience issues abroad with their magnetic stripe cards<br />An esti...
The Transition is Beginning<br />RBC Canada Platinum Avion Card marks 10mm global transactions<br /><ul><li> In the past f...
 RBC received increased spend 5 years prior to point of sale terminal deployment in Canada</li></li></ul><li>Italian Touri...
First in the U.S.<br />The United Nations Federal Credit Union<br />Program for high net worth customers<br />EMV & payWav...
Train Travel<br />Train ticket machines - no cash or magnetic stripe cards<br />The alternative?  WAIT<br />True throughou...
Where to Expect Problems<br />Western Europe - Always; New Zealand/Australia - no problems yet; Mexico/Central America – n...
Travel Tips<br />Buying a Train Ticket – RailEurope.com in advance<br />Eurail – First Class reservations in advance<br />...
WalmartPayments Team Mission<br />Improve the customer experience <br />Provide a consistent customer experience<br />Acce...
The Retailer’s Perspective<br />Chip & PIN is the international standard<br />Without Chip & PIN, fraud will continue to m...
Travel Knowledge is Power<br />Be prepared for any situation<br />What travelers are saying about chip-and-PIN experiences...
Spreading the Word<br />We need your help to effect change <br />Share your personal stories on GetFluentC.com<br />Send y...
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What You Need to Know About Your Credit Card Before Traveling Abroad

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As reported in The New York Times and USA Today, Americans are encountering problems when paying for things abroad. JustAskGemalto, in conjunction with leading travel, financial and retail partners want to educate you on this challenge, ways you can prevent this from happening and specific things you can do to share your voice and drive change.

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What You Need to Know About Your Credit Card Before Traveling Abroad

  1. 1. What You Need to Know About Your Credit Card Before Traveling Abroad<br />Does Your Credit Card Work Everywhere?<br />
  2. 2. What is EMV<br />EMV stands for Europay, MasterCard, Visa<br />Global standard<br />Provides secure credit card processing using secure smart card technology<br />Currently being used by most developed countries<br />
  3. 3. Magnetic Stripe Cards Not Accepted<br />Store clerks are not familiar, or instructed not to accept magnetic stripe cards<br />Merchants do not want to accept fraud liability<br />Smaller merchants may not have the ability to process<br />Magnetic stripe cards are being declined at some unattended kiosks<br />Gas pumps, parking lots, toll roads, vending machines <br />
  4. 4. EMV / Chip cardsin deployment *<br />EMV in preparation<br />EMV Global Presence<br />Worldwide EMV Deployments (1)<br /><ul><li>Global penetration of chip payment cards is only at 18% worldwide today (2), and 62% in EMEA (3)
  5. 5. Significant new deployments in 2010/2011: China, Indonesia, Nigeria, Saudi Arabia</li></ul>(1) Eurosmart, MasterCard, Gemalto 2009; (2) Nielson Report 2009; (3) SEPA 2008<br />* China utilizes the “China Union Pay” standard, which is an EMV-compatible standard<br />
  6. 6. A Common Problem<br />Nearly half of U.S. travelers experience issues abroad with their magnetic stripe cards<br />An estimated 9.7 million U.S. cardholders experienced issues with card payments abroad<br />Nearly 2/3 of cardholders adjust payment behavior after a bad experience, directly resulting in lower usage in the U.S. <br />1/4 of cardholders agree that the problem ruined or almost ruined their trip<br />
  7. 7. The Transition is Beginning<br />RBC Canada Platinum Avion Card marks 10mm global transactions<br /><ul><li> In the past four years (2003–2007) RBC Avion cardholders have been using chip in over 100 countries worldwide, most often in Europe and South America, but also in Saudi Arabia, Australia, and South East Asia
  8. 8. RBC received increased spend 5 years prior to point of sale terminal deployment in Canada</li></li></ul><li>Italian Tourist Card<br />An EMV-Compliant card for U.S. tourists in Milan<br />Access to 17 museums in Milan<br />Free access to transportation network for two days<br />Discounts to cinemas, exhibitions, concerts, bus sightseeing and other leisure activities<br />Ability to reload/re-use card<br />
  9. 9. First in the U.S.<br />The United Nations Federal Credit Union<br />Program for high net worth customers<br />EMV & payWave Chip & Pin application for international payment<br />Magnetic stripe for U.S. payment<br />UNFCU Business Case<br />Customer retention<br />Increased spend while overseas<br />Top of wallet<br />
  10. 10. Train Travel<br />Train ticket machines - no cash or magnetic stripe cards<br />The alternative? WAIT<br />True throughout Europe<br />Eurailpass requires first class reservations and can’t be booked through the kiosk<br />
  11. 11. Where to Expect Problems<br />Western Europe - Always; New Zealand/Australia - no problems yet; Mexico/Central America – no problems yet; Southeast Asia – no problems yet<br />Highway toll booths may not function with U.S. credit or debit cards<br />Restaurants – Danger of card-skimming with magnetic stripe cards<br />My personal card-skimming experience<br />
  12. 12. Travel Tips<br />Buying a Train Ticket – RailEurope.com in advance<br />Eurail – First Class reservations in advance<br />Filling your Tank – Plan ahead; avoid self-service<br />Paying Tolls – Plan ahead; always carry cash<br />Driving Trips – Use GPS; plan stops ahead<br />Versatile Tool: The Italian Tourist Card<br />
  13. 13. WalmartPayments Team Mission<br />Improve the customer experience <br />Provide a consistent customer experience<br />Accept a broad assortment of global payments<br />Provide secure and reliable payment options<br />
  14. 14. The Retailer’s Perspective<br />Chip & PIN is the international standard<br />Without Chip & PIN, fraud will continue to migrate to the U.S.<br />Merchants want the most efficient and secure payment methods<br />Walmart’spoint-of-sale hardware is 100% Chip-and-PIN capable<br />
  15. 15. Travel Knowledge is Power<br />Be prepared for any situation<br />What travelers are saying about chip-and-PIN experiences<br />Remember you're not alone and you're not at fault<br />The two "P"s - patience and persistence when trouble happens<br />Resolving situations - not always pleasant or possible<br />
  16. 16. Spreading the Word<br />We need your help to effect change <br />Share your personal stories on GetFluentC.com<br />Send your experiences to travel blogs and travel editors<br />Contact your bank to ask about the availability of EMV cards and whether they offer a solution<br />
  17. 17. http://getfluentc.com<br />

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