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Consumer Report 2013


   It’s Just That Simple.
1




    Grown & supplied by
    Green Circle Growers,
    one of the largest greenhouse operations in the Midwest,
    Just Add Ice Orchids® are breathtaking décor for the home.
    Just Add Ice Orchids® are grown in an environmentally
    friendly fashion, using highly efficient growing techniques,
    water conservation and a sustainable heat source.

    The Just Add Ice Orchids brand is committed to
                              ®



    introducing new ideas to the market place, continuously
    striving to best serve consumers and the environment.

    Each year, we ask our consumers to complete a brief
    consumer research survey. The survey results help us
    gain a better understanding of important demographic
    information and lifestyle preferences of our consumers.



            www.justaddiceorchids.com

            www.facebook.com/justaddiceorchids

            www.youtube.com/justaddiceorchids

            www.twitter.com/justaddice

            www.pinterest.com/justaddice

            https://plus.google.com
2




Report Highlights:
•	Just Add Ice Orchids appeal to a wide range of budgets
                      ®




•	A majority of our consumers have two or more orchids

•	 Birthdays are the number one occasion to give an orchid

•	 Nearly all consumers rate “easy care” as the most
	 important factor for purchasing Just Add Ice Orchids
                                                     ®
GENDER & AGE
3



                  Over the last year we have increased the younger
                  demographics on Facebook. 13-24 year old age
                  group increased   by 1.5% and the 25-34 year
                  old age group increased by over 5%!




Gender                           Age Group
                                   3%: 18-25

                                      9%: 26-35
    88%          12%
                                         16%: 36-49

                                                          46%: 50-65

                                               26%: 65+


Marital Status                  Education
                                Level
     36%                        High School Diploma:	 39%
     Not
    Married
              64%               Bachelor’s Degree:	
                                Associate’s Degree:	
                                                      24%
                                                      22%
              Married           Master’s Degree:	     11%
                                Doctorate Degree:	    2%
                                Medical Degree:	1%
HOUSEHOLD
                                                                                               4



                                This year, we saw a 5%         increase in consumers
                                with a High School Diploma or Associate’s Degree.
                                Just Add Ice Orchids appeal to a wide range
                                                          ®




                                of budgets, with data showing a nearly
                                even divide between income levels.


# of People                                        Rent vs.Own
in Household
            One: 18%                                18%                         82%
          Three: 14%
                                   Two: 52%
                                                     Rent                         Own
    Four: 9%
                            2 people in
 Five: 4%
                            a household
Six: 1%,
                            is #1 for                Whether consumers own their home
Seven+: 1%
                            3 years.                 or rent, they purchase JAI orchids.


Annual                                      Just Add Ice Orchids
                                                                                         ®




Income                                      appeals to a wide
                                            range of budgets.


11% 16% 18% 16% 13% 11% 15%
  <$20k       $20k-34,999     $35k-49,999   $50k-64,999   $65k-79,999   $80k-99,999   >$100k
5

    CONSUMER
    PREFERENCES
    Pot Color

                                 52%
    Bright Colors: 15%
    Neutral Pot Color: 14%
    Pastels or
    Muted Colors: 14%   of our consumers
    A 37%or           prefer Earth Tones.
    Seasonal increase from last year;
    Holiday Colors: 4%
    A 41% increase from 2011!




     Earth Tone Preferences
            Grew Dramatically

       37% 41%
      increase from last year!   increase from 2011!
Orchid Color                      Was This Your First
                                  Orchid Purchase
                                                                  6


for Next
Purchase
                                  YES   NO     YES   NO   YES   NO

                                    2011        2012       2013
20%         17%         13%         JAI consumers are becoming
Bi-Color   Patterned     Purple
                                         repeat customers.

                                  How Many
12%         10%          8%       Do You Own
Salmon      Yellow       White
                                  None: 13%

           14%
           of consumers will
                                  One: 32%
                                  Two: 17%
                                  Three: 11%
 7%        purchase with no       Four: 7%
 Pink      preference of color.   Five+: 20%



  A majority of our consumers have two or more orchids:
  55% have more than two &
20% have more than five orchids,
with 50% purchasing two or more in the last 12 months!
GIF TING
7



    Just Add Ice Orchids continue to be a popular gift for
                         ®




    extended family and friends, though 56% of our
    consumers purchase our orchids for themselves.



                                                   Why
                                                   Was the
                                                   Orchid
                                                   Given
                                                   Birthday: 29%
                                                   Major Holidays: 20%
                                                   House Decoration: 14%
                                                   Every Day: 12%



        80%
                                                   Get Well: 7%
                                                   Other: 5%
                                                   Wedding/Anniversary: 4%
             of orchids are
                                                   Congratulatory: 4%
          purchased for an
                                                   Condolences: 3%
        everyday occasion.
                                                   Minor Holiday: 1%
Reason for                                    Purchased                                 8


Purchase                                      for Who
Purchased
for self: 56%
                                              Extended
                                              Family Member:         37%
Received as                                   Friend: 28%         Service Professional
gift: 36%                                     Spouse: 20%         (hair/nail stylist, mail
                                                                  carrier): 2%
Purchased                                     Co-worker: 7%
                                                                  Child Caregiver: 1%
for a gift: 8%                                Child: 5%




                                Birthdays are consistently
                                the number one occasion
                                to give an orchid!




         74% 79%
  of consumers spend more than $21             of consumers are likely to buy a Just
  on a gift for a close friend or relative.   Add Ice Orchid as a gift in the future!
                                                              ®
PURCHASING
9




                JUST ADD ICE
                ORCHIDS
                                      ®




Where Was the Orchid Bought
                            Grocery Store
           3%
      5%                    Home Improvement Store
     7%
                            Big Box Store
    7%          36%         Greenhouse

    15%                     Wholesale Store
                            Other

          27%               Florist
                            Discount Store




                      Grocery stores have
                      been the #1 place to
                      buy Just Add Ice Orchids for
                                              ®




                      the past 3 years.
10


                                   Important
                                     Factors
                                       When
                                  Purchasing

                                        94%
                           Claim “Easy Care”
                                 is the most important
                              factor when purchasing.

                                              Very Important:
                                             Flower Color, Price
                                                  Important:
                                               Website Support


Care, Color, THEN Price have been the most important
attributes when making an orchid purchase, 3 years in a row.
11
                                JUST ADD ICE
                                ORCHIDS &
                                            ®




                                TECHNOLOGY
                                     1 in 4
                                     have signed up
                                     for email watering
                                     reminders.

Where Do You Receive
Home Décor Trends
Home Décor Magazines: 23%
In-store Displays: 19%
Home Décor TV: 18%
Home Décor Websites: 15%
Friends’ Homes: 13%
Social Media: 11%


     Just Add Ice Orchids consumers are growing
                            ®




         more tech-savvy and virtually social.
      90% of our consumers use social networks,
             a 31% increase from 2012.
Just Add Ice                                                                     12



Resources Used:
25%
of our consumers chose
our website as their top
resource for care.
Email Watering Reminders:.................20%
Downloadable Guides & Tip Sheets:...13%
Facebook:.............................................13%
Don’t use:.............................................10%
YouTube Videos:.....................................5%
Forums:..................................................3%
Blog:.......................................................3%
Desktop Wallpaper:...............................3%
Pinterest:................................................2%
Text Message Watering Reminders:.....2%
Other:......................................................2%


   Just Add Ice is on the Top 5 Social Networks

                     36%                   16%                   15%   7%   7%


      % of consumers that are members of these social networks
13




                                 @justaddice

                                 Great page!

                              We have 2 orchids,

                               one 4 years old

                               and the other 2!

                              - Book Your Wedding




     I love my Just Add Ice

     Orchid! Thank you for

      the weekly watering

      reminders. What a

          great idea!

           - Susan R.
14

        2012 Overview
      Over 500,000 website visits
    More than 21,000 Facebook fans
     Nearly 5,000 Twitter followers
Almost half a million YouTube video views

                    Over 12,000
                    consumers downloaded
                    our orchid guides.
                    Consumers can “Ask The Grower”
                    questions on Facebook or Twitter and
                    have their questions answered on our
                    YouTube channel, or they can discover
                    everything orchid on our new
                    Pinterest profile!
15

        HOME DECÓR COLORS
“Pantone predicts neutrals will make a comeback in 2013.”


                     Lighter blues &                          Reds become
                     navy increase                            more orange




                     Camel evolves                            Leathery brown
                     into cappuccino                          becomes a more
                     & creamy hues                            important basic




     Purple                            Which design aesthetic
     still                             do you prefer?
     evident                           Earthy/Organic................22%
     Olive becomes                     Traditional.................................21%
     stronger                          Country......................................17%

     Yellows                           Modern/Contemporary/Euro....13%

     become                            Coastal......................................13%
     softer,                           Victorian....................................8%
     less sporty                       Funky/Bohemian.......................6%
16

            HOME DECÓR
           DESIGN & MOTIFS




Sculptural Shapes &                   Intriguing Textures
 Natural Elements




                                                       Chevrons &
Luminous Finishes     Nature-Inspired Motifs         Horizontal Stripes
17


                 HOME DECÓR
                      with ORCHIDS
    “At Just Add Ice Orchids, we stay on top of the
 latest trends in home decor in order to offer the best
     selection of container options to complement
               consumer lifestyle trends.”



Easy Living
• Long term value           • Neutrals
• Warmth                    • Comfort
Tribeca
                                                                         18



• Return to urban areas of cities   • Softer color pallet with texture
• Industrial feel & materials         to warm up space




Soft Contemporary
• Traditional 	materials & colors   • Softer edge to historic
• Traditional feel                  	contemporary
51051 US Hwy 20, Oberlin, Ohio 44074
        Office: 440.775.1411

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Just Add Ice Orchids Consumer Report 2013

  • 1. Consumer Report 2013 It’s Just That Simple.
  • 2. 1 Grown & supplied by Green Circle Growers, one of the largest greenhouse operations in the Midwest, Just Add Ice Orchids® are breathtaking décor for the home. Just Add Ice Orchids® are grown in an environmentally friendly fashion, using highly efficient growing techniques, water conservation and a sustainable heat source. The Just Add Ice Orchids brand is committed to ® introducing new ideas to the market place, continuously striving to best serve consumers and the environment. Each year, we ask our consumers to complete a brief consumer research survey. The survey results help us gain a better understanding of important demographic information and lifestyle preferences of our consumers. www.justaddiceorchids.com www.facebook.com/justaddiceorchids www.youtube.com/justaddiceorchids www.twitter.com/justaddice www.pinterest.com/justaddice https://plus.google.com
  • 3. 2 Report Highlights: • Just Add Ice Orchids appeal to a wide range of budgets ® • A majority of our consumers have two or more orchids • Birthdays are the number one occasion to give an orchid • Nearly all consumers rate “easy care” as the most important factor for purchasing Just Add Ice Orchids ®
  • 4. GENDER & AGE 3 Over the last year we have increased the younger demographics on Facebook. 13-24 year old age group increased by 1.5% and the 25-34 year old age group increased by over 5%! Gender Age Group 3%: 18-25 9%: 26-35 88% 12% 16%: 36-49 46%: 50-65 26%: 65+ Marital Status Education Level 36% High School Diploma: 39% Not Married 64% Bachelor’s Degree: Associate’s Degree: 24% 22% Married Master’s Degree: 11% Doctorate Degree: 2% Medical Degree: 1%
  • 5. HOUSEHOLD 4 This year, we saw a 5% increase in consumers with a High School Diploma or Associate’s Degree. Just Add Ice Orchids appeal to a wide range ® of budgets, with data showing a nearly even divide between income levels. # of People Rent vs.Own in Household One: 18% 18% 82% Three: 14% Two: 52% Rent Own Four: 9% 2 people in Five: 4% a household Six: 1%, is #1 for Whether consumers own their home Seven+: 1% 3 years. or rent, they purchase JAI orchids. Annual Just Add Ice Orchids ® Income appeals to a wide range of budgets. 11% 16% 18% 16% 13% 11% 15% <$20k $20k-34,999 $35k-49,999 $50k-64,999 $65k-79,999 $80k-99,999 >$100k
  • 6. 5 CONSUMER PREFERENCES Pot Color 52% Bright Colors: 15% Neutral Pot Color: 14% Pastels or Muted Colors: 14% of our consumers A 37%or prefer Earth Tones. Seasonal increase from last year; Holiday Colors: 4% A 41% increase from 2011! Earth Tone Preferences Grew Dramatically 37% 41% increase from last year! increase from 2011!
  • 7. Orchid Color Was This Your First Orchid Purchase 6 for Next Purchase YES NO YES NO YES NO 2011 2012 2013 20% 17% 13% JAI consumers are becoming Bi-Color Patterned Purple repeat customers. How Many 12% 10% 8% Do You Own Salmon Yellow White None: 13% 14% of consumers will One: 32% Two: 17% Three: 11% 7% purchase with no Four: 7% Pink preference of color. Five+: 20% A majority of our consumers have two or more orchids: 55% have more than two & 20% have more than five orchids, with 50% purchasing two or more in the last 12 months!
  • 8. GIF TING 7 Just Add Ice Orchids continue to be a popular gift for ® extended family and friends, though 56% of our consumers purchase our orchids for themselves. Why Was the Orchid Given Birthday: 29% Major Holidays: 20% House Decoration: 14% Every Day: 12% 80% Get Well: 7% Other: 5% Wedding/Anniversary: 4% of orchids are Congratulatory: 4% purchased for an Condolences: 3% everyday occasion. Minor Holiday: 1%
  • 9. Reason for Purchased 8 Purchase for Who Purchased for self: 56% Extended Family Member: 37% Received as Friend: 28% Service Professional gift: 36% Spouse: 20% (hair/nail stylist, mail carrier): 2% Purchased Co-worker: 7% Child Caregiver: 1% for a gift: 8% Child: 5% Birthdays are consistently the number one occasion to give an orchid! 74% 79% of consumers spend more than $21 of consumers are likely to buy a Just on a gift for a close friend or relative. Add Ice Orchid as a gift in the future! ®
  • 10. PURCHASING 9 JUST ADD ICE ORCHIDS ® Where Was the Orchid Bought Grocery Store 3% 5% Home Improvement Store 7% Big Box Store 7% 36% Greenhouse 15% Wholesale Store Other 27% Florist Discount Store Grocery stores have been the #1 place to buy Just Add Ice Orchids for ® the past 3 years.
  • 11. 10 Important Factors When Purchasing 94% Claim “Easy Care” is the most important factor when purchasing. Very Important: Flower Color, Price Important: Website Support Care, Color, THEN Price have been the most important attributes when making an orchid purchase, 3 years in a row.
  • 12. 11 JUST ADD ICE ORCHIDS & ® TECHNOLOGY 1 in 4 have signed up for email watering reminders. Where Do You Receive Home Décor Trends Home Décor Magazines: 23% In-store Displays: 19% Home Décor TV: 18% Home Décor Websites: 15% Friends’ Homes: 13% Social Media: 11% Just Add Ice Orchids consumers are growing ® more tech-savvy and virtually social. 90% of our consumers use social networks, a 31% increase from 2012.
  • 13. Just Add Ice 12 Resources Used: 25% of our consumers chose our website as their top resource for care. Email Watering Reminders:.................20% Downloadable Guides & Tip Sheets:...13% Facebook:.............................................13% Don’t use:.............................................10% YouTube Videos:.....................................5% Forums:..................................................3% Blog:.......................................................3% Desktop Wallpaper:...............................3% Pinterest:................................................2% Text Message Watering Reminders:.....2% Other:......................................................2% Just Add Ice is on the Top 5 Social Networks 36% 16% 15% 7% 7% % of consumers that are members of these social networks
  • 14. 13 @justaddice Great page! We have 2 orchids, one 4 years old and the other 2! - Book Your Wedding I love my Just Add Ice Orchid! Thank you for the weekly watering reminders. What a great idea! - Susan R.
  • 15. 14 2012 Overview Over 500,000 website visits More than 21,000 Facebook fans Nearly 5,000 Twitter followers Almost half a million YouTube video views Over 12,000 consumers downloaded our orchid guides. Consumers can “Ask The Grower” questions on Facebook or Twitter and have their questions answered on our YouTube channel, or they can discover everything orchid on our new Pinterest profile!
  • 16. 15 HOME DECÓR COLORS “Pantone predicts neutrals will make a comeback in 2013.” Lighter blues & Reds become navy increase more orange Camel evolves Leathery brown into cappuccino becomes a more & creamy hues important basic Purple Which design aesthetic still do you prefer? evident Earthy/Organic................22% Olive becomes Traditional.................................21% stronger Country......................................17% Yellows Modern/Contemporary/Euro....13% become Coastal......................................13% softer, Victorian....................................8% less sporty Funky/Bohemian.......................6%
  • 17. 16 HOME DECÓR DESIGN & MOTIFS Sculptural Shapes & Intriguing Textures Natural Elements Chevrons & Luminous Finishes Nature-Inspired Motifs Horizontal Stripes
  • 18. 17 HOME DECÓR with ORCHIDS “At Just Add Ice Orchids, we stay on top of the latest trends in home decor in order to offer the best selection of container options to complement consumer lifestyle trends.” Easy Living • Long term value • Neutrals • Warmth • Comfort
  • 19. Tribeca 18 • Return to urban areas of cities • Softer color pallet with texture • Industrial feel & materials to warm up space Soft Contemporary • Traditional materials & colors • Softer edge to historic • Traditional feel contemporary
  • 20. 51051 US Hwy 20, Oberlin, Ohio 44074 Office: 440.775.1411