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Munich, 2019
Jurgen De Smet, Michal Donát
Y SOFT LeSS ADOPTION
THE GOOD, THE BAD & THE UGLY

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July 2017
Y SOFT LeSS ADOPTION
September 2019

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• 9 component teams
• ~75 backlogs
• 1 PO per 1-2 team(s)
• Architects working as technical PO
• Project managers
• Fights between Waterfall, Scrum, Kanban, EVO, …
Y SOFT R&D 11/2016

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• Isolated part of the product
• Separate company
• Shared codebase with the rest of SafeQ
• 2 teams (Frontend & Backend) – 14 people
• 2 team leads
• 1 product manager
• 1 engineering manager
SCANNING

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July 2017
Y SOFT LeSS ADOPTION

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Feature teams

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• Removed management layer
• Removing “but” from
Scrumbut
• Incredible support from VP
• PO with strategy and vision
• Community of Scrum
masters
• Firewall around the team • Cultural pushback
• Fear of failure in the team

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July 2017
Y SOFT LeSS ADOPTION

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July 2017
Y SOFT LeSS ADOPTION
Demo team in Scrum

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July 2017
Spring 2018
Y SOFT LeSS ADOPTION
Demo team in Scrum

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VP LEVEL ATTENDING CLP

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• VP level attended CLP
• Co-friends since June 2019
• Co-Learning helped us
convince the board
• Aleš is our biggest supporter
across the company
• Continuously failing
communication
• We designed metrics but
didn’t go live with them

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July 2017
Spring 2018
Y SOFT LeSS ADOPTION
Demo team in Scrum

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July 2017
Spring 2018
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene

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July 2017
Spring 2018
Summer 2018
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene

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• Multi-Layered for a reasonably small organization
• No clear PO - firefighting organization
• 898 build plans in total
• A lot of item statuses available for workflow
EXAMPLES
ASSESSMENT FROM CO-LEARNING

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DAY 1 – WORKING WITH EXECUTIVES

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CURRENT ORGANIZATION

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THE GOOD & THE BAD

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POSSIBLE NEW ORGANIZATION

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ACTIONS

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BEERS OF COURSE

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DAY 2 – LESS SIMULATION

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REFINEMENTS

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UNDERSTANDING CUSTOMERS

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BUILDING

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REFACTORING

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REVIEW

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VOLUNTEERS CONTINUED

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FEATURE TEAM ADOPTION MAPS

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EXTRACTING PREPARATION NEEDS

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CELEBRATE 2 INTENSE DAYS

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• We have product definition!
• No official change team
• Only volunteers
• Lots of people involved
• Poorly communicated
preparation goals
• Nobody wanted to be PO
• People appeared and
disappeared

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July 2017
Spring 2018
Summer 2018
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene

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July 2017
Spring 2018
Summer 2018
Technical assessment
Initial workshops
Lots of activity
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene

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July 2017
Spring 2018
Summer 2018
Autumn 2018
Technical assessment
Initial workshops
Lots of activity
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene

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TECHNICAL WORKSHOPS

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• We went from zero to many in no time
• Some of them used by subject matter experts as way to control work
• Most of them without idea how to work as CoP
• Webinar from Co-Learning was game changer
• Security team transformed to CoP with strong vision and strategy
COMMUNITIES OF PRACTICE

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Feature team Feature team Feature team PO Group
Product
Security CoP

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• Introducing personal
responsibility
• We focused on influencers
• Open space in every location
• Involvement of PR guys
• Security CoP as role model
• VP of Product management
as PO
• Continuously failing
communication
• VP in charge is leaving 3
weeks before the Flip
• People appeared and
disappeared
• Huge cultural pushback
• Decision to postpone flip

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July 2017
Spring 2018
Summer 2018
Autumn 2018
Technical assessment
Initial workshops
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene

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48
July 2017
Spring 2018
Summer 2018
Autumn 2018
Technical workshops
Flip postpone
Technical assessment
Initial workshops
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene

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49
July 2017
Spring 2018
Summer 2018
Autumn 2018
January 2019
Technical workshops
Flip postpone
Technical assessment
Initial workshops
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene

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• 4 days
• 82 YSofters
• Co-Learning
THE FLIP

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DAY 1
FLIP

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OPENING

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RESPONSIBILITY PROCESS

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PRODUCT VISION AND STRATEGY

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INITIAL PRODUCT BACKLOG REFINEMENT

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MOB DOCUMENTING

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150 ITEMS IN 50 MINUTES
ESTIMATING BACKLOG

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150 ITEMS IN 50 MINUTES
ESTIMATING BACKLOG
DONE

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CELEBRATION

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DAY 2
FLIP

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DEFINITION OF DONE

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GOODBYE OLD TEAMS

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PERSONAL CHARACTER SHEET

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EVEN MISSING ONES ARE WITH US

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• Collocated team
• Size 6-10 people
• Deliver as much PBI independently as possible
• High diversity of skills and personalities
• Only team members, Scrum masters and managers continue
TEAM SELF-DESIGN

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“FORCED” SOCIALIZING

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EVENING FUN

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DAY 3
FLIP

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TEAM SELF-DESIGN

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TEAM IDENTITY

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WORK AGREEMENTS

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LOTS OF FUN

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L4 SUPPORT TEAM

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BUG MATRIX

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CustomerImpact
PO decides Daily Scrum Jump
Keep Next Sprint Daily Scrum
Keep Keep Next Sprint
Bug severity
BUG MATRIX

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DAY 4
FLIP

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SPRINT PLANNING

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OUR FIRST COMMON SPRINT GOAL

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SPRINT PLANNING 2

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DANCING CHALLENGE
Tato fotka od autora Neznámý autor s licencí CC BY-SA

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NEW BEGGINING

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• Strong statement from
C-level about importance of
change
• Transparency of single PBL
• Bug matrix
• Feature teams
• L4 support team
• Roadmap was confirmed 30
hours before the Flip
• Fail with DoD
• Culture of chitchatting

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July 2017
Spring 2018
Summer 2018
Autumn 2018
January 2019
Technical workshops
Flip postpone
Technical assessment
Initial workshops
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene

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85
July 2017
Spring 2018
Summer 2018
Autumn 2018
January 2019
Technical workshops
Flip postpone
Technical assessment
Initial workshops
Flip
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene

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86
July 2017
Spring 2018
Summer 2018
Autumn 2018
January 2019
Technical workshops
Flip postpone
Technical assessment
Initial workshops
Flip
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene
September 2019

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FIRST SPRINTS

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• Blame LeSS for our old
pains
• Weak product strategy and
vision
• Face slap from poor CI
• Management pushing
efficiency
• Roles dysfunctions filled by
Scrum masters
• Underestimated effects of
the change to the whole
company
• Larman’s laws are true
• Old pains suddenly very
visible
• We are delivering whole
product increments
• Higher focus
• R&D is not blackbox
anymore

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July 2017
Spring 2018
Summer 2018
Autumn 2018
January 2019
Technical workshops
Flip postpone
Technical assessment
Initial workshops
Flip
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene
September 2019

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90
July 2017
Spring 2018
Summer 2018
Autumn 2018
January 2019
Technical workshops
Flip postpone
Technical assessment
Initial workshops
Flip
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene LeSS conference
September 2019

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• Everybody can be enabler with inspirational vision
• You need strong support from execs
• Extreme transparency is a must
• You need external help to help with internal conflicts
• Politics is your good friend and worst enemy
• System modelling is your best friend
• Communication, communication, communication…
• Many failures will happen, don’t take them personally
PERSONAL LESSONS LEARNED

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Visit us at www.ysoft.com
THANK YOU!