Common Project  Investigation  on the Internet Julio Cortés  National Institute  for Consumer Protection
Philippe Willhelmsen Sweden 59 years old
 
How can I find more information about a web site?
Where  can I find  additional  contact details?  What  tools  can I use?  Who  can help me in a different country?
Consumers  Protection  Regulation 2006/2004  Common Project  INVESTIGATION ON  THE INTERNET
12  European  Consumer Protection Authorities
OBJECTIVES   Knowledge sharing Specific topic for investigation  Informal network of investigators  Manual for investigato...
Opening conference Biarritz, France 4 Workshops Methodology Manual for Investigators Network of investigators Leaflet  Inf...
1st Workshop Sofia, Bulgaria Sharing knowledge and experiences about methodologies of investigation on the internet
2nd  Workshop Lisbon, Portugal Future proposals for specific investigation
3rd Workshop Paris, France Proposal for creation of an information campaign Rights of EU consumers on the internet
4th Workshop Closure event Toledo Informal network of investigators Presentation of Manual for Investigators Conclussions
Main Outcomes Informal Network  Of Investigations
Main Outcomes Manual for Investigators
How to gather information Learn about internet “ eBay”  “ IP addres” “ DNS”  “ WHOIS”  “ Web Cache”
Training document: Staff from consumer protection authorities Knowledge sharing: Countries with specific units working on ...
Basic guidelines, methodology and tools to investigate a web site  Objective: identification of trader Investigation of si...
4 appendix:  Common resources  Resources in each country  Directory of specialiced units Additional tools
Excellent tool for basic training of investigators and allows continuous knowledge sharing Live document: updated periodic...
EU Comission Sweep Day 09  Sweep Day on Electronic Goods  27 authorities participating  Test of Manual
Questionnaire about manual  20 Authorities replied 80%  Found Manual Usefull
CONCLUSSIONS   Common project: opened a chanel of communication among consumer protection authorities under umbrella of 20...
Philippe Willhelmsen Sweden 59 years old
 
 
 
Julio Cortés National   Institute   for   Consumer   Protection http :// www.consumo - inc.es /     http :// cec.consumo -...
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Common project investigation on the internet

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Presentation given during the ICPEN workshops in Sidney, Australia, in Nov 09. It describes a common project carried out under the Consumer Protection Regulation with the goal of creating a network of internet investigators in consumer issues in Europe and a manual.

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Common project investigation on the internet

  1. 1. Common Project Investigation on the Internet Julio Cortés National Institute for Consumer Protection
  2. 2. Philippe Willhelmsen Sweden 59 years old
  3. 4. How can I find more information about a web site?
  4. 5. Where can I find additional contact details? What tools can I use? Who can help me in a different country?
  5. 6. Consumers Protection Regulation 2006/2004 Common Project INVESTIGATION ON THE INTERNET
  6. 7. 12 European Consumer Protection Authorities
  7. 8. OBJECTIVES Knowledge sharing Specific topic for investigation Informal network of investigators Manual for investigators Leaflet - proposal of web page
  8. 9. Opening conference Biarritz, France 4 Workshops Methodology Manual for Investigators Network of investigators Leaflet Information campaign Specific investigation
  9. 10. 1st Workshop Sofia, Bulgaria Sharing knowledge and experiences about methodologies of investigation on the internet
  10. 11. 2nd Workshop Lisbon, Portugal Future proposals for specific investigation
  11. 12. 3rd Workshop Paris, France Proposal for creation of an information campaign Rights of EU consumers on the internet
  12. 13. 4th Workshop Closure event Toledo Informal network of investigators Presentation of Manual for Investigators Conclussions
  13. 14. Main Outcomes Informal Network Of Investigations
  14. 15. Main Outcomes Manual for Investigators
  15. 16. How to gather information Learn about internet “ eBay” “ IP addres” “ DNS” “ WHOIS” “ Web Cache”
  16. 17. Training document: Staff from consumer protection authorities Knowledge sharing: Countries with specific units working on Internet investigation
  17. 18. Basic guidelines, methodology and tools to investigate a web site Objective: identification of trader Investigation of site itself External investigation: internet tools
  18. 19. 4 appendix: Common resources Resources in each country Directory of specialiced units Additional tools
  19. 20. Excellent tool for basic training of investigators and allows continuous knowledge sharing Live document: updated periodically
  20. 21. EU Comission Sweep Day 09 Sweep Day on Electronic Goods 27 authorities participating Test of Manual
  21. 22. Questionnaire about manual 20 Authorities replied 80% Found Manual Usefull
  22. 23. CONCLUSSIONS Common project: opened a chanel of communication among consumer protection authorities under umbrella of 2006/2004 regulation Manual for investigations: major tool to guide officials in charge of investigation Cooperation: help each other Increase the average level of protection that consumers receive among EU
  23. 24. Philippe Willhelmsen Sweden 59 years old
  24. 28. Julio Cortés National Institute for Consumer Protection http :// www.consumo - inc.es / http :// cec.consumo - inc.es /

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