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People are talking about you online. Your fans. Your upset customers. Are you listening? Are you engaging? Are you controlling your brand by knowing what people are saying about your company online? Julie Ziemelis, Ziemelis Communications, provided a seminar for the Kona Kohala Chamber of Commerce members entitled, “5 Steps To Managing Your Online Reputation”-here is what the presentation covered:
—Have you Googled your company lately to see if people are singing your praises or reporting you on recommendation sites like Yelp and TripAdvisor?
—Have you claimed your business on Yelp, TripAdvisor, and set up a Google Profile and business profile on LinkedIN?
—Do you know how to respond to an angry customer online? Should you? People are watching how you respond, so do so with grace.
—Did you know you can set up Google Alerts so every time your name lands on the web, you are notified by email?
Learn more by viewing the powerpoint presentation and seeing which sites you need to be on, why and see a case study by a local business to see how it all melds together.