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   Review and Revision of Computer Lab and    Technology Classroom Management   Strategy for Supporting “Bring Your Own ...
Joe Brennan            Director of Media             and Classroom                Services Chris Crane                    ...
   Support and maintain the College’s technology    enhanced classrooms and meeting spaces.   Provide technology service...
14846
   Familiar technology look and feel across campus spaces.   Communications when changes and upgrades occur.   Easy to ...
Events, Meetings and Guest Speakers
   Explore classroom infrastructure options for    BYOD in the classroom (i-pads, phones, tablets,    apple TV )   Proje...
   VCRs-almost unavailable to purchase   Optical drives (CD/DVD)-Apple has already    phased them out of their products...
Classroom Emergencies:   Servicedesk@pomona.edu or ex.18061 Event Support scheduling, questions about spaces, couldja, wou...
 Advise the campus on current and  emerging learning technologies. Assist the faculty in developing and  enhancing their...
   988 Pomona Course Sites   639 Pomona Project Sites:    ◦ Committees    ◦ Research groups    ◦ Task Forces
   Number of course playlists Fall    2012: 80   Media items within Video47: 3381   Number of active items in    workfl...
• Denis  Recendez• Matt Walker• Faye Moore• Stacy  Martinez• Deb  Dearinure• Mel Sisneros• Steven  Hurtado
   Desktop Support   Service Desk   Residence Hall computing   Lab & Classroom Computer Management   Knowledge Base (...
   The Service Desk (formerly the Help Desk) provides    phone, email and in-person support to faculty, staff,    student...
Incoming Phone Calls (18061)                        Knowledge Base Usage                        (kb.pomona.edu)Service Req...
Anthony Nguyen
   Provide and maintain a secure, stable, reliable    data network environment for the College.   Responsible for admini...
   The Team    ◦ Patrick Flannery: Senior Network Architect    ◦ Joshua Hammack: Network Administrator   Manage 8235 swi...
   521 Inbound Traffic by Remote Autonomous System   -------------------------------------------------------------------...
   Manage 500+ Access Points and counting
   Balancing security requirements with usability   More than keeping the criminals out    ◦ Criminals are getting more ...
   The Team    ◦   Abbie Lennox: Manager of System Engineering    ◦   Larry Cooper: Senior System Administrator    ◦   St...
   Secret – we do not have 200 physical servers   They have been “virtualized”    ◦ In computing, virtualization (or vir...
   Sustainability    ◦ Saves on power and cooling    ◦ 131 Virtual Servers running on 6 physical hosts   Disaster Recove...
   ERP (CX)   Campus Portal (my.pomona.edu)   LMS (sakai.claremont.edu)   Document Imaging (Onbase)   Data Warehouse...
The Campus Portal
   Portal – 270-640 unique users per day.    ◦ Course Registration, Grade Entry, Advisee      management   Sakai – 2,000...
   Provides support for campus-wide IT initiatives    and subsequent projects   Typical Project Management Stages    ◦ I...
ITS Contact Info:   Servicedesk: email ServiceDesk@pomona.edu   For 24x7 assistance via the Knowledge Base,    http://kb...
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
Faculty lunch slides 121127  v5 1
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Faculty lunch slides 121127 v5 1

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Faculty lunch slides 121127 v5 1

  1. 1.  Review and Revision of Computer Lab and Technology Classroom Management Strategy for Supporting “Bring Your Own Device” Security Awareness and Data Security/Privacy IT Strategic Planning Process
  2. 2. Joe Brennan Director of Media and Classroom Services Chris Crane Nick WeberMedia Services Media Services Technician Technician
  3. 3.  Support and maintain the College’s technology enhanced classrooms and meeting spaces. Provide technology services supporting curricular and co-curricular activities and College events. Manage the purchase, design and installation of audiovisual hardware campus-wide.
  4. 4. 14846
  5. 5.  Familiar technology look and feel across campus spaces. Communications when changes and upgrades occur. Easy to use, reliable interfaces for controlling A/V equipment. Projection units that fit disciplinary requirements. Wiring and infrastructure design that allows for expansion and new technologies. Aggressive lifecycle and A/V maintenance program. Spare equipment supply, classroom design and staff training lends itself to being able to fix almost any A/V issue that we come across, in-house!
  6. 6. Events, Meetings and Guest Speakers
  7. 7.  Explore classroom infrastructure options for BYOD in the classroom (i-pads, phones, tablets, apple TV ) Projection screen/Projector switch over to wide screen format Continue to lifecycle projection and computing technologies Working with the Registrar’s office to take pictures of classrooms
  8. 8.  VCRs-almost unavailable to purchase Optical drives (CD/DVD)-Apple has already phased them out of their products Blu-ray-here, but for how long? Wide screen format changes (4:3 to 16:10- square to rectangle)
  9. 9. Classroom Emergencies: Servicedesk@pomona.edu or ex.18061 Event Support scheduling, questions about spaces, couldja, wouldja questions…MediaServices@Pomona.edu, ex.78333 Joe Brennan: Jbrennan@pomona.edu, 77355
  10. 10.  Advise the campus on current and emerging learning technologies. Assist the faculty in developing and enhancing their use of instructional technologies. Provide support for the use of digital media within classroom instruction. Provide support for faculty/student research.
  11. 11.  988 Pomona Course Sites 639 Pomona Project Sites: ◦ Committees ◦ Research groups ◦ Task Forces
  12. 12.  Number of course playlists Fall 2012: 80 Media items within Video47: 3381 Number of active items in workflow: 6
  13. 13. • Denis Recendez• Matt Walker• Faye Moore• Stacy Martinez• Deb Dearinure• Mel Sisneros• Steven Hurtado
  14. 14.  Desktop Support Service Desk Residence Hall computing Lab & Classroom Computer Management Knowledge Base (http://kb.pomona.edu) Software delivery Inventory Hardware replacement Training
  15. 15.  The Service Desk (formerly the Help Desk) provides phone, email and in-person support to faculty, staff, students, alumni, consortial partners, emeriti We provide not only service fulfillment (“I need a new computer”) but service assistance (“how do I set up a spreadsheet”, “My printer is broken”) We work within a “Service Catalog”– a list of services ITS provides to the College. https://my.pomona.edu/ICS/Service_Catalog.jnz
  16. 16. Incoming Phone Calls (18061) Knowledge Base Usage (kb.pomona.edu)Service Requests(2012 so far)
  17. 17. Anthony Nguyen
  18. 18.  Provide and maintain a secure, stable, reliable data network environment for the College. Responsible for administration and management of servers and campus network. Responsible for overall security and disaster recovery. Adopt standard IT benchmarks and gather data to measure system performance and the quality of services.
  19. 19.  The Team ◦ Patrick Flannery: Senior Network Architect ◦ Joshua Hammack: Network Administrator Manage 8235 switch ports across 90 campus locations
  20. 20.  521 Inbound Traffic by Remote Autonomous System ----------------------------------------------------------------------- % This % of % This Remote Octets Inst Total AS AS --------------- ------ ------ ------ ------------------------------ 348642150762 21.317 4.6769 24.876 15169 Google 242955137398 14.855 3.2591 15.982 2152 CSUNET-NW California State University 122540244424 7.4927 1.6438 25.660 3356 Level 3 Communications 72163016703 4.4124 0.9680 21.296 22822 Limelight Networks, LLC 56961391003 3.4829 0.7641 18.758 20940 Akamai Technologies Europe 51911807798 3.1741 0.6963 25.672 15133 Internet Nexus 41853608354 2.5591 0.5614 23.844 32934 TheFacebook.Com 36242797818 2.2160 0.4861 16.985 2914 Verio 35399946966 2.1645 0.4748 25.791 3549 Global Crossing 34379967832 2.1021 0.4611 29.654 7922 Comcast Cable 29979366329 1.8330 0.4021 39.518 19262 Verizon Global Networks 29712947169 1.8168 0.3985 17.473 46489 Justin.TV, San Franciso, CA 18725099360 1.1449 0.2511 62.352 20001 HoldCo - Road Runner West 18393426275 1.1246 0.2467 20.878 16509 Amazon
  21. 21.  Manage 500+ Access Points and counting
  22. 22.  Balancing security requirements with usability More than keeping the criminals out ◦ Criminals are getting more sophisticated ◦ Social Engineering,  phishing emails and infected websites Focusing on security awareness training
  23. 23.  The Team ◦ Abbie Lennox: Manager of System Engineering ◦ Larry Cooper: Senior System Administrator ◦ Steve Moss: Senior System Administrator ◦ Brett Watts: Senior System Administrator Managing ~ 200 servers and services
  24. 24.  Secret – we do not have 200 physical servers They have been “virtualized” ◦ In computing, virtualization (or virtualisation) is the creation of a virtual (rather than actual) version of something, such as a hardware platform, operating system (OS), storage device, or network resources. Wikipedia
  25. 25.  Sustainability ◦ Saves on power and cooling ◦ 131 Virtual Servers running on 6 physical hosts Disaster Recovery ◦ Virtual servers are easy to backup and move around
  26. 26.  ERP (CX) Campus Portal (my.pomona.edu) LMS (sakai.claremont.edu) Document Imaging (Onbase) Data Warehouse Custom Programming
  27. 27. The Campus Portal
  28. 28.  Portal – 270-640 unique users per day. ◦ Course Registration, Grade Entry, Advisee management Sakai – 2,000 concurrent users ◦ Learning Management System CX database – 20-30 million transactions daily ◦ 5 Claremont schools. 70% portal traffic
  29. 29.  Provides support for campus-wide IT initiatives and subsequent projects Typical Project Management Stages ◦ Initiate  Gather requirements, evaluate options, perform due diligence, make solution recommendations, develop executive proposal for approval ◦ Plan  Structure & plan the work to be completed ◦ Execute  Perform work to develop solution ◦ Monitor & Control  Make sure the tasks and project scope stay on track ◦ Close  Perform a project review and develop lessons-learned
  30. 30. ITS Contact Info: Servicedesk: email ServiceDesk@pomona.edu For 24x7 assistance via the Knowledge Base, http://kb.pomona.edu ITS Website: http://its.pomona.edu ITS on Facebook: http://www.facebook.com/ITS.PomonaColleg e ITS on Twitter: https://twitter.com/PomonaHelp

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