Wireless is very popular with the students, look at the numbers after 6pm
There are many benefits to virtualization and I can spend hours on just this topic. However I’ll just highlight two of the key benefits for you.
Faculty lunch slides 121127 v5 1
Review and Revision of Computer Lab and Technology Classroom Management Strategy for Supporting “Bring Your Own Device” Security Awareness and Data Security/Privacy IT Strategic Planning Process
Joe Brennan Director of Media and Classroom Services Chris Crane Nick WeberMedia Services Media Services Technician Technician
Support and maintain the College’s technology enhanced classrooms and meeting spaces. Provide technology services supporting curricular and co-curricular activities and College events. Manage the purchase, design and installation of audiovisual hardware campus-wide.
Familiar technology look and feel across campus spaces. Communications when changes and upgrades occur. Easy to use, reliable interfaces for controlling A/V equipment. Projection units that fit disciplinary requirements. Wiring and infrastructure design that allows for expansion and new technologies. Aggressive lifecycle and A/V maintenance program. Spare equipment supply, classroom design and staff training lends itself to being able to fix almost any A/V issue that we come across, in-house!
Explore classroom infrastructure options for BYOD in the classroom (i-pads, phones, tablets, apple TV ) Projection screen/Projector switch over to wide screen format Continue to lifecycle projection and computing technologies Working with the Registrar’s office to take pictures of classrooms
VCRs-almost unavailable to purchase Optical drives (CD/DVD)-Apple has already phased them out of their products Blu-ray-here, but for how long? Wide screen format changes (4:3 to 16:10- square to rectangle)
Classroom Emergencies: Servicedesk@pomona.edu or ex.18061 Event Support scheduling, questions about spaces, couldja, wouldja questions…MediaServices@Pomona.edu, ex.78333 Joe Brennan: Jbrennan@pomona.edu, 77355
Advise the campus on current and emerging learning technologies. Assist the faculty in developing and enhancing their use of instructional technologies. Provide support for the use of digital media within classroom instruction. Provide support for faculty/student research.
988 Pomona Course Sites 639 Pomona Project Sites: ◦ Committees ◦ Research groups ◦ Task Forces
Number of course playlists Fall 2012: 80 Media items within Video47: 3381 Number of active items in workflow: 6
• Denis Recendez• Matt Walker• Faye Moore• Stacy Martinez• Deb Dearinure• Mel Sisneros• Steven Hurtado
Desktop Support Service Desk Residence Hall computing Lab & Classroom Computer Management Knowledge Base (http://kb.pomona.edu) Software delivery Inventory Hardware replacement Training
The Service Desk (formerly the Help Desk) provides phone, email and in-person support to faculty, staff, students, alumni, consortial partners, emeriti We provide not only service fulfillment (“I need a new computer”) but service assistance (“how do I set up a spreadsheet”, “My printer is broken”) We work within a “Service Catalog”– a list of services ITS provides to the College. https://my.pomona.edu/ICS/Service_Catalog.jnz
Incoming Phone Calls (18061) Knowledge Base Usage (kb.pomona.edu)Service Requests(2012 so far)
Provide and maintain a secure, stable, reliable data network environment for the College. Responsible for administration and management of servers and campus network. Responsible for overall security and disaster recovery. Adopt standard IT benchmarks and gather data to measure system performance and the quality of services.
The Team ◦ Patrick Flannery: Senior Network Architect ◦ Joshua Hammack: Network Administrator Manage 8235 switch ports across 90 campus locations
Balancing security requirements with usability More than keeping the criminals out ◦ Criminals are getting more sophisticated ◦ Social Engineering, phishing emails and infected websites Focusing on security awareness training
The Team ◦ Abbie Lennox: Manager of System Engineering ◦ Larry Cooper: Senior System Administrator ◦ Steve Moss: Senior System Administrator ◦ Brett Watts: Senior System Administrator Managing ~ 200 servers and services
Secret – we do not have 200 physical servers They have been “virtualized” ◦ In computing, virtualization (or virtualisation) is the creation of a virtual (rather than actual) version of something, such as a hardware platform, operating system (OS), storage device, or network resources. Wikipedia
Sustainability ◦ Saves on power and cooling ◦ 131 Virtual Servers running on 6 physical hosts Disaster Recovery ◦ Virtual servers are easy to backup and move around
Provides support for campus-wide IT initiatives and subsequent projects Typical Project Management Stages ◦ Initiate Gather requirements, evaluate options, perform due diligence, make solution recommendations, develop executive proposal for approval ◦ Plan Structure & plan the work to be completed ◦ Execute Perform work to develop solution ◦ Monitor & Control Make sure the tasks and project scope stay on track ◦ Close Perform a project review and develop lessons-learned
ITS Contact Info: Servicedesk: email ServiceDesk@pomona.edu For 24x7 assistance via the Knowledge Base, http://kb.pomona.edu ITS Website: http://its.pomona.edu ITS on Facebook: http://www.facebook.com/ITS.PomonaColleg e ITS on Twitter: https://twitter.com/PomonaHelp