NemIDHow to roll out a widely usednational e-ID in less than a year!Nordic eGovernment Conference, Dec. 7-8 2011Peter Lind...
Nets A/S• Nets is among the largest companies in Northern  Europe in the market for payment cards, payment  solutions and ...
Agenda•   Background•   How does NemID work?•   Results•   Future                           3
The Danish eID History                                                                     NemID                          ...
Requirements    Government          Financial Sector•   Security                   •   Security•   Mobility               ...
NemID• NemID is  • A national eID scheme – NOT an identity card  • A digitalization project - NOT a technology project• Li...
User Experience• UserID  • Social Security No,  • NemID-no or  • chosen username• Chosen Password• Challenge: 4 digits• Re...
User Experience - Login                          8
User Experience - Signing                            9
Results•   3,000,000+ active users in 9 months•   Supported by all banks•   Supported by all major government sites•   200...
Deployment Status – 30.11.2011•3.770.620   users   have   received NemID code card•3.469.486   users   have   activated Ne...
Reactions• Press  • VERY big interest  • 2,500+ stories on NemID  • Focus: Usability, Security and Stability• Criticism fr...
User acceptance – Web Panel• 1500 person of age 18+• 99% know NemID• 97% have used NemID for web bank• 84% have used NemID...
Benefits - Examples• Industrien Pension - Number of member login has doubled in 2011• KOT - Number of digital application ...
Add-on• NemID Code Token  • Launched October 24 2011  • Financed by the users                               15
Future• NemID for companies and employees in companies• Support for smartphones• Support for smartcards• Qualified Certifi...
Questions?             17
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Nordic eGovernment conference 201 - Peter Lind Damkjær

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How to roll out a widely used national e-ID in less than a year!

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Nordic eGovernment conference 201 - Peter Lind Damkjær

  1. 1. NemIDHow to roll out a widely usednational e-ID in less than a year!Nordic eGovernment Conference, Dec. 7-8 2011Peter Lind Damkjær, pldam@nets.eu 1
  2. 2. Nets A/S• Nets is among the largest companies in Northern Europe in the market for payment cards, payment solutions and the exchange of payment information• Nets is a leading eID- and PKI-provider • NemID in Denmark • BankID in Norway • Hosting several managed PKI’s for customers• 2,000 employees 2
  3. 3. Agenda• Background• How does NemID work?• Results• Future 3
  4. 4. The Danish eID History NemID Net-ID OCES I – Digital Signature Qualified Certificate Pilots 2000 2003 2004 2010 4
  5. 5. Requirements Government Financial Sector• Security • Security• Mobility • Usability• Usability • Scalability• Frequent use • Flexibility• OCES • Fast deployment • Shortterm certificates 5
  6. 6. NemID• NemID is • A national eID scheme – NOT an identity card • A digitalization project - NOT a technology project• Like a hybrid car • Two technologies with a single user interface 6
  7. 7. User Experience• UserID • Social Security No, • NemID-no or • chosen username• Chosen Password• Challenge: 4 digits• Response: 6 digits
  8. 8. User Experience - Login 8
  9. 9. User Experience - Signing 9
  10. 10. Results• 3,000,000+ active users in 9 months• Supported by all banks• Supported by all major government sites• 200+ agreements with 3rd parties• 1 mill. + transactions per day (513 mill. accumulate)• 90% bank transactions• 10% non-bank transactions 10
  11. 11. Deployment Status – 30.11.2011•3.770.620 users have received NemID code card•3.469.486 users have activated NemID•3.434.200 users have accepted use of NemID for non-bank purpose•2.941.619 users have activated use of NemID for non-bank purpose 11
  12. 12. Reactions• Press • VERY big interest • 2,500+ stories on NemID • Focus: Usability, Security and Stability• Criticism from various IT communities • Mandatory solution for e-banks • OTP card is too low-tech • Privacy concerns related to centrally stored private keys • Privacy concerns related to the signed Java-applet • Missing initial support for mobile platforms • Not regulated by Law on Electronic Signatures 12
  13. 13. User acceptance – Web Panel• 1500 person of age 18+• 99% know NemID• 97% have used NemID for web bank• 84% have used NemID for government sites• 30% have used NemID for other sites• 90% are satisfied with NemID• 8% are not satisfied with NemID 13
  14. 14. Benefits - Examples• Industrien Pension - Number of member login has doubled in 2011• KOT - Number of digital application for higher education increased from 14181 (2010) to 37574 (2011)• SEB - Electronic applications increased from 0% (2009) to 85% (2011)• Danish Tax Authority – Postage expenses for ”Password reset” reduced by approx. €200.000 for annual tax statement March 2011 14
  15. 15. Add-on• NemID Code Token • Launched October 24 2011 • Financed by the users 15
  16. 16. Future• NemID for companies and employees in companies• Support for smartphones• Support for smartcards• Qualified Certificates 16
  17. 17. Questions? 17

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