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Insurance, Banking, and Financial Services                           Representative
Award Winning Customer ServiceHighest Level of Achievement in Quality andAccuracyCustomer Satisfaction
   “I received a voice mail from Nikki, who is a union rep with xxx. She wanted to let me know   that Judy was “exceptio...
   Top Five Agents Award (2007), Fifth Third Bank Corporation   Customer Service Award (July 1, 2004), Linda Lemoine,  ...
   Perfect Score in MAGIC (May 17, 2002), Anthem BCBS   Perfect Score in MAGIC (May 17, 2002), Anthem BCBS   Perfect Sc...
Consistently Scored 100% on Internal and External Auditsfor Quality and Accuracy during career with Anthem BlueCross and B...
   WORKER’S COMPENSATION CERTIFICATES   Professional Rehab: The Way Back to Work (DAYVOCRH301)   Preventing Upper-Extre...
   Parent/Teacher Educational Series - Creative Problem   Solving (April 16, 2002), Human Services Council of Butler   ...
   Anthem Blue Cross and Blue Shield’s Health Care Days at King’s    Island   Taste of Cincinnati: Anthem Blue Cross and...
   Boy Scouts of America, Den Leader (Dan Beard Council)   Inter-Faith Hospitality Network (IHN)   Sunday School Teache...
Morning has Broken to a New Day and New Beginnings                                     Make the Most of It
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Performance And Achievements

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Performance And Achievements

  1. 1. Insurance, Banking, and Financial Services Representative
  2. 2. Award Winning Customer ServiceHighest Level of Achievement in Quality andAccuracyCustomer Satisfaction
  3. 3.  “I received a voice mail from Nikki, who is a union rep with xxx. She wanted to let me know that Judy was “exceptional” for them in the service she provided. There was an urgent issue with a member’s prescription which Judy resolved and Nikki indicated that “she went way above and beyond to help them out”…(Linda Lemoine, Operations Manager, Anthem Blue Cross and Blue Shield…06/18/2004). · “Sue, Judith Heisler spells: TEAM WORK…I was having difficulties trying to pull a EOB for a Broker. Needless to say I was not getting anywhere. Judith volunteered to assist me, found the claims I was searching for. The process did take some time, and research. I wanted to say Thank You, Judith. (Cyndi Pettis, Team Supervisor, Anthem Blue Cross and Blue Shield…11/23/2004). · I work in the Special Inquiries Unit and needed Judith’s assistance involving a case that went to the Ohio Department of Insurance. I am under a tight deadline and really appreciated the fact that Judith called me, explained the situation, and faxed all of the information to me. I’d just like to commend her.” (Audrey Carr, Special Inquiries Unit, Anthem Blue Cross and Blue Shield…07/10/2000) · “Judy, Thanks for the appreciated assistance you provided to Audrey. Sometimes we take our internal customers for granted. I am proud that you gave the same effort to Audrey that you extend to the external customers you serve. (Kay Marder, Manager, Anthem Blue Cross and Blue Shield//Paragon Health System…07/11/2000). · “Customer Compliment: SID# xxxxxxxxx, FACETS xxx 15:16:22.230 Intake…”Mrs. Xxx says “thank you for all your help, you have been a true gem”. (ljm) Internal and External Customer Satisfaction If we do not satisfy our Customer, someone else will.
  4. 4.  Top Five Agents Award (2007), Fifth Third Bank Corporation Customer Service Award (July 1, 2004), Linda Lemoine, Manager, Anthem BCBS Customer Service Award (November 24, 2004), Diana Condon, Manager, Anthem BCBS Customer Service Award (January 16, 2001), Cindy Butler, Manager, Anthem BCBS Customer Service Award (April 8, 1998), Michael Johnson, Manager, Paragon Health System Customer Service Award (November 24, 1997), Michael Johnson, Manager, Paragon Health System The above listed Scores and Awards are inclusive, however, not exclusive to the many awards and recognitions received. Customer Service Awards The Customer is Your Business
  5. 5.  Perfect Score in MAGIC (May 17, 2002), Anthem BCBS Perfect Score in MAGIC (May 17, 2002), Anthem BCBS Perfect Score in MAGIC (May 17, 2002), Anthem BCBS Perfect Score in MAGIC (May 9, 2002), Cindy Butler, Manager, Anthem BCBS Perfect Score in MAGIC (July 14, xxxx), Anthem BCBS Perfect Score in MAGIC (July 14, xxxx), Anthem BCBS Perfect Score in MAGIC (July 14, xxxx), Anthem BCBS Perfect Score in MAGIC (August, xxxx), Anthem BCBS Perfect Score in MAGIC (April 19, 2002), Cindy Butler, Manager, Anthem BCBS Perfect Score in MAGIC (March 27, 2002), Cindy Butler, Manager, Anthem BCBS Perfect Score in MAGIC (August 15, 2000), Paragon Health System Perfect Score in MAGIC (August 15, 2000), Paragon Health System Perfect Score in MAGIC (August 15, 2000), Paragon Health System Perfect Score in Magic (November 29, 1999), Paragon Health System Perfect Score in MAGIC (October 22, 1999), Paragon Health System Perfect Score in MAGIC (November 3, 1999) Paragon Health System Perfect Score in MAGIC (November 3, 1999) Paragon Health System Perfect Score in MAGIC (October 13, xxxx), Paragon Health System The above listed Scores and Awards are inclusive, however, not exclusive to the Many Awards and Recognitions received. Communications Awards Listen, Determine, and Resolve
  6. 6. Consistently Scored 100% on Internal and External Auditsfor Quality and Accuracy during career with Anthem BlueCross and Blue Shield/Paragon Health System.
  7. 7.  WORKER’S COMPENSATION CERTIFICATES Professional Rehab: The Way Back to Work (DAYVOCRH301) Preventing Upper-Extremity Injuries (DAYPREVN370) Putting the Brakes on Employer Fraud (DAYPUTBR304) Effective Claims Management for Employers (DAYEFFEC991) PROFESSIONAL DEVELOPMENT AND TRAINING The Leader in Each of Us (March 20, 2003), Anthem BCBS Handling Emotions Under Pressure (July 24, 2002), Anthem BCBS Institutional/Home Health Care University II (November 4-8, 1996), Procter and Gamble Company Facets Customer Service Adjustments Training (August 24, 2004 – September 2, 2004), Anthem BCBS Provider Inquiry Benefits and Eligibility Training (Fall 1997), Paragon Health System Blue Product Training (August 6, 2001), Anthem BCBS A.D. Banker Life and Health A.D. Banker Property and Casualty AIMS Customer Service Training (August 8, 2001), Anthem BCBS MAGIC Training (September 18, 1998), Paragon Health System Health Promotion and Disease Management…with a Score of 100% (July 16, 2004), Anthem BCBS QI Member Services Training (October 21, 2004), Anthem BCBS HIPPA Certification and Training, Anthem BCBS Professional Certifications and Achievements Yearn to Learn – Embrace Change
  8. 8.  Parent/Teacher Educational Series - Creative Problem Solving (April 16, 2002), Human Services Council of Butler County, Inc. Second Annual Safe Kids Strong Families Conference (September 27-29, 2001), Human Services Council of Butler County, Inc. The First Annual Safe Kids Strong Families Conference (September 18-21, 2000), Butler County Board of Commissioners The above listed Certificates and Achievements are inclusive, however, not exclusive to the many Professional Development Certifications and Achievement Recognitions that have been received. Additional Training and Development Making a Difference
  9. 9.  Anthem Blue Cross and Blue Shield’s Health Care Days at King’s Island Taste of Cincinnati: Anthem Blue Cross and Blue Shield’s Health Care Promotions Kid’s Expo (Cincinnati Convention Center): Diabetes and Asthma Health Care Management March of Dimes United Way Fund Raising Committee Fine Arts Fund Raising Committee Professional Volunteer Services Reach Out – Expand Your Horizons
  10. 10.  Boy Scouts of America, Den Leader (Dan Beard Council) Inter-Faith Hospitality Network (IHN) Sunday School Teacher Vacation Bible School Leader Church Youth Music Ministry Committee Member Cincinnati Heart Mini-Marathon Lakota East High School Marching Band Parent Volunteer Community Service Giving Back and Enriching your Schools and Neighborhoods
  11. 11. Morning has Broken to a New Day and New Beginnings Make the Most of It

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