The document discusses best practices for professional and personal email communication. It provides guidelines for proper email etiquette, such as using appropriate grammar, spelling, and formatting. It also recommends strategies for effective email composition, such as using descriptive subject lines and breaking messages into clear sections. Additionally, the document addresses the large volume of unwanted emails and provides tips for identifying phishing, spam, and viruses to avoid falling victim to malicious emails.
3. email - a system of world-wide electronic
communication in which a computer user can
compose a message at one terminal that can
be regenerated at the recipient's terminal
when the recipient logs in; "you cannot send
packages by electronic mail"
4. Information Exchange
Brainstorming and Problem Solving
Record Keeping
Group Work
Staying in Touch Professionally
Staying in Touch Socially
Transmitting Documents
5. The practices and forms prescribed by social
convention or by authority.
6. ALL CAPS IS CONSIDERED SHOUTING
So is over punctuating!!!!!!
Not using capitalization or punctuation makes e-mail hard to read
Text messaging abbreviations r confusing 2 ur co-workers
Avoid emoticons
Explain Acronyms
Check spelling and grammar before sending
Keep slang at a minimum
Intimation email prior sharing of huge attachments
Acknowledgment for received emails
E-mail continuity
Formatting
Use of appropriate Subject
8. Use Keywords in Subject line
Action: Prepare Reports for Sales Meeting on January 13.
Info: Update on Reports
Confirmed: Reports will be ready for review on January 8th
Delivery: Reports for January 13th Sales Meeting
Entire message in subject line
January 13th Sales Meeting Reports looks good (eom)
9. Break message into sections
Action summary – What is the point of the e-mail
Background – Detail, but organize into
▪ Key points
▪ Definitions
▪ If audience is in the know do not go into complete history
Close – Next steps or actions items
If you include attachments give explanation of what they are.
10. 3 Volley Rule
If a topic is bounced back and forth more than 3 times it is time to pick up the
phone or schedule a meeting.
24 Hour Rule
It is okay to write a heated e-mail, just wait 24 hours before you send it.
11. Daily approximately 180 billion emails are sent
An estimated 100 billion of these emails may be unsolicited
Unwanted email
Phishing
Appear to be from legitimate site, businesses
Request personal or financial information
Only work if you click or respond, best to just delete
Spam
Ads and scams
Replying or unsubscribing validates your address for more spam
Do not reply, delete email
Virus
Installed software without knowledge or consent
Computer use monitored and controlled
You must click or open program to infect
12. What is the point of these E-Mails?
Money - #1 reason
Selling information on black market
▪ Health Care – approximately $50 per account
▪ Credit Cards – approximately $2-3 per account
Who is behind this?
Average hackers/scammers
Organized criminals
13. Wording to make you
feel that you have to
comply or you cannot
access your money.
No specific time to
comply
Leaves no way to contact someone
to verify authenticity.
14. When you hover over
links you see that they
don’t go to where you
expect them.
15. Never open an
attachment from
someone you do not
know.
16. Support groups will never ask for
you to send you user id and
password via e-mail
17. Hi All,
Hope you have enjoyed this Program.
Thanks & Regards,
You Know me!!