A professional & personal communication need
‘Leadership and communication areinseparable. You can’t have one without theother.’ ---Claude I. Taylor
   email - a system of world-wide electronic    communication in which a computer user can    compose a message at one te...
   Information Exchange   Brainstorming and Problem Solving   Record Keeping   Group Work   Staying in Touch Professi...
   The practices and forms prescribed by social    convention or by authority.
   ALL CAPS IS CONSIDERED SHOUTING   So is over punctuating!!!!!!   Not using capitalization or punctuation makes e-mai...
   Strengthen the Subject   Sculpt the body
   Use Keywords in Subject line     Action: Prepare Reports for Sales Meeting on January 13.     Info: Update on Report...
   Break message into sections     Action summary – What is the point of the e-mail     Background – Detail, but organi...
   3 Volley Rule     If a topic is bounced back and forth more than 3 times it is time to pick up the       phone or sch...
Daily approximately 180 billion emails are sentAn estimated 100 billion of these emails may be unsolicitedUnwanted email  ...
   What is the point of these E-Mails?     Money - #1 reason     Selling information on black market      ▪ Health Care...
Wording to make you   feel that you have to   comply or you cannot    access your money.                 No specific time ...
When you hover overlinks you see that theydon’t go to where you     expect them.
Never open an  attachment fromsomeone you do not       know.
Support groups will never ask for  you to send you user id and     password via e-mail
Hi All,Hope you have enjoyed this Program. Thanks & Regards,You Know me!!
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E mail etiquettes

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E mail etiquettes

  1. 1. A professional & personal communication need
  2. 2. ‘Leadership and communication areinseparable. You can’t have one without theother.’ ---Claude I. Taylor
  3. 3.  email - a system of world-wide electronic communication in which a computer user can compose a message at one terminal that can be regenerated at the recipients terminal when the recipient logs in; "you cannot send packages by electronic mail"
  4. 4.  Information Exchange Brainstorming and Problem Solving Record Keeping Group Work Staying in Touch Professionally Staying in Touch Socially Transmitting Documents
  5. 5.  The practices and forms prescribed by social convention or by authority.
  6. 6.  ALL CAPS IS CONSIDERED SHOUTING So is over punctuating!!!!!! Not using capitalization or punctuation makes e-mail hard to read Text messaging abbreviations r confusing 2 ur co-workers Avoid emoticons Explain Acronyms Check spelling and grammar before sending Keep slang at a minimum Intimation email prior sharing of huge attachments Acknowledgment for received emails E-mail continuity Formatting Use of appropriate Subject
  7. 7.  Strengthen the Subject Sculpt the body
  8. 8.  Use Keywords in Subject line  Action: Prepare Reports for Sales Meeting on January 13.  Info: Update on Reports  Confirmed: Reports will be ready for review on January 8th  Delivery: Reports for January 13th Sales Meeting Entire message in subject line  January 13th Sales Meeting Reports looks good (eom)
  9. 9.  Break message into sections  Action summary – What is the point of the e-mail  Background – Detail, but organize into ▪ Key points ▪ Definitions ▪ If audience is in the know do not go into complete history  Close – Next steps or actions items If you include attachments give explanation of what they are.
  10. 10.  3 Volley Rule  If a topic is bounced back and forth more than 3 times it is time to pick up the phone or schedule a meeting. 24 Hour Rule  It is okay to write a heated e-mail, just wait 24 hours before you send it.
  11. 11. Daily approximately 180 billion emails are sentAn estimated 100 billion of these emails may be unsolicitedUnwanted email  Phishing  Appear to be from legitimate site, businesses  Request personal or financial information  Only work if you click or respond, best to just delete  Spam  Ads and scams  Replying or unsubscribing validates your address for more spam  Do not reply, delete email  Virus  Installed software without knowledge or consent  Computer use monitored and controlled  You must click or open program to infect
  12. 12.  What is the point of these E-Mails?  Money - #1 reason  Selling information on black market ▪ Health Care – approximately $50 per account ▪ Credit Cards – approximately $2-3 per account Who is behind this?  Average hackers/scammers  Organized criminals
  13. 13. Wording to make you feel that you have to comply or you cannot access your money. No specific time to complyLeaves no way to contact someone to verify authenticity.
  14. 14. When you hover overlinks you see that theydon’t go to where you expect them.
  15. 15. Never open an attachment fromsomeone you do not know.
  16. 16. Support groups will never ask for you to send you user id and password via e-mail
  17. 17. Hi All,Hope you have enjoyed this Program. Thanks & Regards,You Know me!!

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