‘Leadership and communication areinseparable. You can’t have one without theother.’ ---Claude I. Taylor
email - a system of world-wide electronic communication in which a computer user can compose a message at one terminal that can be regenerated at the recipients terminal when the recipient logs in; "you cannot send packages by electronic mail"
Information Exchange Brainstorming and Problem Solving Record Keeping Group Work Staying in Touch Professionally Staying in Touch Socially Transmitting Documents
The practices and forms prescribed by social convention or by authority.
ALL CAPS IS CONSIDERED SHOUTING So is over punctuating!!!!!! Not using capitalization or punctuation makes e-mail hard to read Text messaging abbreviations r confusing 2 ur co-workers Avoid emoticons Explain Acronyms Check spelling and grammar before sending Keep slang at a minimum Intimation email prior sharing of huge attachments Acknowledgment for received emails E-mail continuity Formatting Use of appropriate Subject
Use Keywords in Subject line Action: Prepare Reports for Sales Meeting on January 13. Info: Update on Reports Confirmed: Reports will be ready for review on January 8th Delivery: Reports for January 13th Sales Meeting Entire message in subject line January 13th Sales Meeting Reports looks good (eom)
Break message into sections Action summary – What is the point of the e-mail Background – Detail, but organize into ▪ Key points ▪ Definitions ▪ If audience is in the know do not go into complete history Close – Next steps or actions items If you include attachments give explanation of what they are.
3 Volley Rule If a topic is bounced back and forth more than 3 times it is time to pick up the phone or schedule a meeting. 24 Hour Rule It is okay to write a heated e-mail, just wait 24 hours before you send it.
Daily approximately 180 billion emails are sentAn estimated 100 billion of these emails may be unsolicitedUnwanted email Phishing Appear to be from legitimate site, businesses Request personal or financial information Only work if you click or respond, best to just delete Spam Ads and scams Replying or unsubscribing validates your address for more spam Do not reply, delete email Virus Installed software without knowledge or consent Computer use monitored and controlled You must click or open program to infect
What is the point of these E-Mails? Money - #1 reason Selling information on black market ▪ Health Care – approximately $50 per account ▪ Credit Cards – approximately $2-3 per account Who is behind this? Average hackers/scammers Organized criminals
Wording to make you feel that you have to comply or you cannot access your money. No specific time to complyLeaves no way to contact someone to verify authenticity.
When you hover overlinks you see that theydon’t go to where you expect them.
Never open an attachment fromsomeone you do not know.
Support groups will never ask for you to send you user id and password via e-mail
Hi All,Hope you have enjoyed this Program. Thanks & Regards,You Know me!!