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Joselito Reyes Batista New-2


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Joselito Reyes Batista New-2

  1. 1. Career Summary Technical Proficiencies 8168 Eider Drive | Orlando, FL 32825 | (321) 354-9927 | Employment History Certifications JOSELITO REYES BATISTA Professional Experience Education & Skills A veteran of the United States Army and dedicated professional with a history of exceptional performance within the military and the proven ability to offer top-quality customer service and security operations. Adept at efficient troubleshooting and diagnostics regarding security issues and at utilizing outstanding critical thinking skills to minimize loss or damage. Specifically searching for a position in network or security administration - particularly relevant areas in which to utilize recent training and to provide the highest quality service. American University of Puerto Rico BA Criminal Justice United States Army Primary Leadership Development Course New Horizons Orlando IT Professional Track | 2015 Computer Systems • Responsible for software/hardware installation and repair on various systems • Proficient in MS Office applications including Word, Excel, Outlook, PowerPoint, etc. • Assisted in establishing LAN/WAN connections for our Task Force area of operations in Kandahar, Afghanistan and Arifjan, Kuwait • Experienced in handling confidential and secret material • Managed ten employees’ workloads in CA Unicenter Service Desk • Supervised, installed, maintained and troubleshooted signal support systems and terminal devices, to include radio, wire, and battlefield automated systems • Provided technical assistance and unit level training for automation, communication, and user OWD and operated signal equipment • Disseminates information services policy; prepares maintenance and supply requests for unit level signal support • Conducted inventory in a life cycle project of 950 Dell computer systems and 500 Samsung monitors valued at approximately $500,000 dollars. Additionally, imaged software of over 600 computers systems, and coordinated delivery to 100 subordinate units Customer Service • Established remote operation for employees, providing an increase in productivity and reduction in operating cost • Explained technical details of automation in an easy to understand method to end users • Communicate orders and suggestions clearly and concisely to both subordinates and supervisors Supervision • Manage work load distribution through Unicenter Service Desk to ensure customer issues were handled in a timely and satisfying manner • Coordinate work assignments for 5 employees providing Tier II and III support for the 143rd ESC of the United States Army Reserve Logistics computer users • Supervised Soldiers with the wiring and cabling of the main servers, Computers Systems, and Tactical Battle Command Systems • Contributed to the asset management program by inventory and cataloging over 700 serial numbered items, identifying accountability issues due to incorrect serial numbers on automation equipment. The asset management program saved 100+ man hours on inventory equipment in excess of $ 1,900,000 Platforms: Windows XP, Vista, 7, 8.1 Software: MS Office (Word, Excel, Outlook, etc.) Browsers: IE, Firefox, Chrome, Safari Hardware: PCs, Laptops, Printers, Routers, Switches, Modems, etc. Protocols: TCP/IP, UDP, FTP, IMAP, HTTP, POP, SMTP, DNS, DHCP, etc. Cyber Security Asset Protection Emergency Preparedness Hardware Configuration Managing Desktops Upgrading Client Systems Home & Business Networking Home & Business Security Troubleshooting & Repairs Operating System Maintenance Preventive Maintenance Wiring & Cabling Software Installation Server Systems Military Leadership Firearms Proficiency Client Management Routing & Switching Correctional Officer | 2006 - Present Orange County Correction | Orlando, FL Night Shift (Army Reserves) | 1991 - Present NCOIC 143rd ESC| Camp Arifjan, Kuwait Police Officer | 1993 - 2005 Puerto Rico Police Department |San Juan, PR *Certification currently pending • CompTIA A+* • CompTIA Network+* • CompTIA Security+* • Project Management Professional (PMP)* • Mastering Microsoft Project 2010