Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Jose C Luna Resume

79 views

Published on

  • Be the first to comment

  • Be the first to like this

Jose C Luna Resume

  1. 1. Jose C. Luna 2129 9th Ave Los Angeles, CA 90018 Cell: (213) 440-1056 Email: jcluna213@gmail.com Objective: To obtain a challenging position in the technology field where I may utilize my education and skills to maximize company objectives. Education: Associated Degree in Computer Network Engineering Westwood College- Los Angeles, CA 2007 Employment History: Wedbush Securities Inc., Los Angeles, CA 2013 – Present Helpdesk Technician Tier I  Handle all customer issues through phone and emails inquires  Provide customer service through identifying and disguising issues.  Follow-Ups  Build out computer systems for new users and existing  Install peripheral devices  Setup Outlook profiles  Migrated entire PC office from Windows XP to Windows 7  Relocate users when require  Unlock/Disable users account through Active Directory  Data backup and restore  Identify and removed all types of virus, malware, spyware, Trojans, worms and Rootkits  Manage Port-Security Robert Half Technology (Compucom), Burbank, CA 2012 - 2013 Technical Support  Disconnect workstations for Disney Buildings  Reconnect workstations to new location  Map printers to workstations Skills: Operating System:  Windows 2000/XP  Microsoft Server 2003/2012  Windows Vista  Windows 7  Windows 8 & 8.1  Windows 10  Mac OS Hardware:  PC Repair  Wireless Device  Peripheral Device Troubleshooting and set up  Help Desk Client Support  Virus Detection and Removal Software:  Proficient in Microsoft Office, Excel, Word Pad  SpiceWorks  Shoretel Telecoms Language:  Proficient in Spanish, written and oral
  2. 2. OnShore Technical & Customer Services (OSTCS) 2012 – 2013 Technician/Helpdesk TierII  Diagnose laptop/desktop forhardware and software issues  Remove various types of virus, malware, Trojan, spyware, worms  Install Windows XP/Vista/7 Operating Systems  Data backup and Restore  Optimize laptop/desktops to its best performance  Install peripheral devices  Set up home networks  Set up Outlook and Windows Live Mail Staples, Torrance, CA 2012 – 2012 Tech Center Expert  Manage a team of five direct reports  Handle correspondence through phone and email inquiries  Intake all computers into system  Identify and removed all types of virus, malware, spyware, Trojans, worms  Diagnose laptop/PC for hardware and software issues  Setup new laptop/PC for customers  Setup customers networks at home/office  Create Restore disc for laptop/PC  Data Recovery and Data backup  Optimize laptop/PC to its best performance  Upgrade RAM, Graphic Card, and Motherboard  Develop streamlining techniques Choice Technical Services, Cerritos, CA 2007-2011 Service Technician  Install printers and computers to networks  Backup systems (Develop and maintain)  Service Wide Format Plotters  Network Connectivity Troubleshooting  Enhance computer performance through installation of software/updates  End usertraining for programs and printer  Manage inventory in warehouse Time Warner Cable, Los Angeles, CA 2006 - 2007 Customer Service Representative/Helpdesk Tier I  Handle all customer issues through phone and emails inquires  Troubleshoot cable TV problems  Add/Remove services for customers  Provide customer service through identifying and disguising issues.  Follow-Ups

×