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E iosa presentation-2014


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E iosa presentation-2014

  1. 1. IOSA IATA Operational Safety Audit Program Fundamentals & Derivatives Safety and Flight Operations - IATA Brazil 20th March 2014
  2. 2.  IATA (International Air Transport Association) is an international organization that supports global commerce related to the aviation industry.  Founded in 1945, has 240 member airlines representing 84% of the world air traffic.  Our Mission is to represent, lead and serve the industry.  Our Vision is to deliver standards and solutions in order to ensure a successful and safe air transport worldwide. About IATA
  3. 3. “Safety is the number one priority in the aviation industry”. Tony Tyler (IATA’s CEO)
  4. 4. Global Aviation Data Management
  5. 5. 5 IATA Operational Safety Audit Program  Global Aviation Safety audit program managed and controlled by IATA.  Audit standards include ICAO safety and security provisions and industry best practices from ICAO Annexes 1, 2, 6, 8, 17, 18 and 19.  Available to all commercial passenger & cargo airlines, regardless of IATA membership status.
  6. 6. 6 IOSA Program – Purpose  Improve worldwide airline safety levels.  Reduce the number of audits in airline industry. As consequence…facilitates Code Sharing agreements!
  7. 7. 7 IOSA Program – History  Program development was initiated in 2001.  After two years, IOSA was launched with first IOSA Audit conducted in July 2003. Some Highlights Since Introduction  Upgrade of Standards to include all cargo operations and passenger flights without cabin crew.  In 2010, upgrade of Standards to incorporate all elements of SMS contained in the ICAO Framework for SMS. Next Level  Enhanced IOSA
  8. 8. Accidents Update: As at 30 Apr 20108 Issued 1 September 2009Accidents Update: As at 31 August 2009 8 North America 41 Latin America & the Caribbean 45 Europe 144 CIS 25 Middle East & North Africa 36 Africa 25 Asia-Pacific 44 China & North Asia 26 Statistics - IOSA Registered Airlines Displayed online to public (, recognizes operators that meet IOSA standards August 2013
  9. 9. 9 Statistics – IOSA Program/ Audit Status 3520 1637 388 2380 500 1000 1500 2000 2500 3000 3500 Sep-03 Jan-04 Jan-05 Jan-06 Jan-07 Jan-08 Jan-09 Jan-10 Jan-11 Jan-12 Aug-13 30 August 2013 Audits Saved Completed Audits Registrations Members Registered
  10. 10. Accidents Update: As of 30 June 2013 10 Accident Statistics – IOSA vs. Non-IOSA
  11. 11. 11 Accident Statistics – World Carriers 30 June 2013
  12. 12. 12 Where does IOSA fit? ICAO FAA / EASA Regulatory oversight  Fully complementary to USOAP  Recognized for safety benefits at ICAO 35th Assembly and ICAO Safety conference  Memorandum of Cooperation on data sharing between IOSA and USOAP  Accepted by FAA under DOT/FAA Code-share Safety Guidelines  Incorporated to as an AMC to EU OPS for  Code-Share arrangements  Not intended to replace Regulatory Oversight  Can most definitely complement it  Some states are mandating IOSA: - Turkey, Chile, Madagascar, Mexico, Brazil, Costa Rica, Panama
  13. 13. 13 IOSA Quality Certifications  ISO-CEN Certifications  ISO 9001 certification since 2005.  CEN certification since 2010.  Program Quality Goals  IOSA Management in accordance with recognized quality principles.  Consistency and standardization of all audits conducted under IOSA.  Customer satisfaction for all IOSA program users and stakeholders.  Continual improvement of IOSA.
  14. 14. 14 Documentation System  IOSA Standards Manual (ISM) (Edition 7)  IOSA Program Manual (IPM) (Edition 5)  IATA Reference Manual (IRM) (Edition 4)  Procedures and Guidance for Airlines (Edition 1)  IOSA Audit Handbook (IAH) (Edition 5) All manuals strictly controlled by IATA and the first four are available at
  15. 15. 15 IOSA Standards Manual (ISM)  Approximately 1000 ISARPs in Edition 7.  ISM content & ongoing revisions maintained and updated by permanent taskforces made up of experts in airline operational safety and security  Meets or exceed ICAO operational safety requirements  Incorporates all elements of the ICAO- mandated SMS framework (Annex 19).  Conformity with all Edition 6 SMS provisions will result in a “baseline” SMS A well-managed airline will meet IOSA Standards!
  16. 16. IOSA STANDARDS and RECOMMENDED PRACTICES (ISARPs)  Identified by a “shall”  Must be in conformity to close the audit. Standards Recommended Practices  Identified by a “should”.  Conformity Recommended, but optional.  May be left to the next audit.
  17. 17. IOSA STANDARDS and RECOMMENDED PRACTICES (ISARPs) Standard Example – Flight Operations
  18. 18. IOSA STANDARDS and RECOMMENDED PRACTICES (ISARPs) Recommended Practice Example – Flight Operations
  19. 19. 19 IOSA Program Manual (IPM)  Contains standards that govern all aspects of the IOSA Program.  Provisions are applicable primarily to:  IATA  Airlines  Audit Organisations (AOs)  Operators  Endorsed Training Organisations (ETOs)
  20. 20. 20 IATA Reference Manual (IRM)  Defines abbreviations and terms that are associated with provisions in:  IOSA Standards Manual (ISM)  ISAGO Standards Manual (GOSM)  IOSA Program Manual (IPM)  ISAGO Program Manual (GOPM)
  21. 21. 21 IOSA Audit Handbook (IAH)  Contains:  Procedures, guidance for audits  Audit techniques  Procedures for compiling the report  Use of Program Options  Used by AOs, IOSA Auditors and the audit process under IOSA
  22. 22. 22 Procedures and Guidance for Airlines (PGM)  Contains:  Procedures, guidance for audits  Audit techniques  Completion of the Conformance Report  Use of Auditor Actions  Used operators for internal assessment of the ISARPs.
  23. 23. 23  8 Independent Audit organizations accredited by IATA.  AOs select, employ and ensure that auditors meet all IPM standards.  AO performance evaluated under the IOSA QA program & key performance requirements (KPRs).  Annual Re-accreditation of AOs based on performance measurement of audit output, onsite evaluations and reviews. Audit Organizations
  24. 24. 24  Selection: by AOs as per IPM standards.  Pre-requisites: experience, qualifications are defined in the IPM, ORG, FLT, DSP, MNT auditors must meet special prerequisites.  Training: provided by training organizations endorsed and approved by IATA.  Qualifications: maintained via annual recurrent training and biennial performance evaluations. IOSA Auditors Selection, Training, Approval, Qualifications
  25. 25. 25  Official record of the IOSA audit, produced by the AO to IPM standards.  Subjected to rigorous quality control by the AO & IATA before finalization. IOSA Audit Report
  26. 26. 26  Owned by the operator.  IATA is the custodian of all reports.  Access to interested parties only with operator approval. (and per non- disclosure agreement) IOSA Audit Report
  27. 27. 27  Operators limited to two consecutive audits from the same AO.  5 auditors on-site for 5 days, conformity requires ISARP to be fully documented and implemented.  IOSA registration is valid for, and renewed every 2 years. IOSA Audit Process On-site audit start Opening meeting; process, logistics reviewed Registration Operator on IOSA Registry when all findings closed Planning Audit Conduct 12 Months5 Days On-site audit end Closing meeting; findings and observations presented to operator Follow-up: Corrective Action, Verification Expiration Audit expires if not all findings closed
  28. 28.  Fundamental safety management concepts incorporated since Edition 3 of the ISM in 2010.  IATA has integrated all elements of ICAO SMS framework into IOSA.  Requirements in the ORG Section  e.g. accountability, management review, policy, planning, communication, resources, quality management and processes and emergency response IOSA SMS Principles
  29. 29. Key Components and Principles of IOSA SMS  Conservative phased approach adopted for the introduction of SMS, in line with ICAO recommended implementation plan.  Existing (QA and other) provisions designated as SMS standards.  New SMS provisions are designated as Recommended Practices.
  30. 30. Layout of Linked SMS ISARPs ISM Edition 3, October 2010  ORG 3.1.1 ~ Reactive & Proactive safety data data collection and analysis  ORG 3.1.2 ~ Safety risk assessment and mitigation program  ORG 3.1.3 ~ Operational safety reporting system (a “shall”)  ORG 3.1.4 ~ Confidential safety reporting system  ORG 3.2.1 ~ Setting performance measures
  31. 31. IOSA SMS Strategy  IOSA ISM Ed 3 incorporates all elements of the ICAO SMS Framework.  IOSA SMS standards will continue to evolve reflecting any ICAO changes – four stages of upgrading to standards, complete in 2016.  Mirroring the ICAO recommendation of a five year SMS implementation plan.  An operator that meets all IOSA SMS standards and recommended practices will be considered as having a baseline SMS in place.
  32. 32. IOSA SMS Status to Date  Observations  Many Operators do not have effective SMS programs in place (40%).  Many States do not have SMS Programs (SSPs)  Brazil has implemented (SGSO) since 2010.  Challenges for Operators  Reluctant to implement an SMS program with no SSP.  Interpretation of SMS ISARPs.  Challenges for Audit Organizations  Interpretation of SMS provisions critical.  On-going guidance and training for auditing of upgraded SMS ISARPs.
  33. 33. Enhanced IOSA 33  Enhanced IOSA as response to industry’s feedback.  Program change to focus on the implementation aspect of Standards and ensure continuous conformity.  Implementation in a transitioned approach until September 2015.  Enhanced IOSA will be applicable to all renewal audits. Background
  34. 34. Enhanced IOSA Four Pillars Continuous Conformity with IOSA Standards Focus on Implementation of IOSA Standards Reliability of Airline’s Quality Assurance Functions Auditing Standardization  Focus on implementation of the following four pillars. 34
  35. 35.  Onsite, Audit Organization (AO) will assess a selection of ISARPs based on an IATA-controlled “Selective Standards Application” (SSA).  SSA will free time which the AO will use to assess implementation of ISARPs more deeply.  Linking of mandatory observations with specific ISARPs will reinforce the assessment of implementation Enhanced IOSA Elements 35 1. Focus on Implementation
  36. 36.  Operator will conduct internal audits against ISARPs under quality assurance program in 24-month period between two renewal audits.  After 24-months period operator will submit a Conformance Report (CR) to AO as a record of assessment activities.  CR will be a “live document” that is continually updated to reflect the current status of conformity. Enhanced IOSA Elements 36 2. Continuous Conformity
  37. 37.  Operator will strengthen its quality assurance through continuous internal assessments.  AO will validate internal auditing which will form part of the assessment of the operator’s QA program.  Online training modules addressing airline internal auditors. Enhanced IOSA Elements 37 3. Reliability of Quality Assurance
  38. 38.  Global level of standardization of airline internal QA auditing through use of:  Use of Auditor Actions.  Standardized online training for all airline internal auditors. Enhanced IOSA Elements 38 4. Auditing Standardization
  39. 39. CAB 2.1.7 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure cabin crew training courses include testing or evaluation by written, oral or practical means to satisfy requirements for cabin crew members to demonstrate adequate knowledge, competency and proficiency to perform duties, execute procedures and operate emergency and lifesaving equipment. Auditor Action Steps (to establish documented and implemented) Identified/Assessed policy/requirement for testing/evaluation in training courses for cabin crew members. Interviewed responsible manager(s) in cabin operations Examined curricula/syllabi of training courses for cabin crew training instructors. Examined testing/evaluation records of selected cabin crew members. Other Actions (Specify) Auditor Actions 39 Example
  40. 40.  Conduct of airline Workshops in all IATA regions.  Conduct of regulator Seminars (web based or in-loco). IATA Support for Enhanced IOSA 40 Other Elements
  41. 41.  Increased reliability of QA Program.  Improved auditing skills.  Continuous conformity with ISARPs and ICAO SARPs.  Individual support from IATA from 2013.  Pioneering the industry. Enhanced IOSA Benefits for Operators 41
  42. 42.  Standardized self-assessment of operators against ISARPs.  Increased continuity of conformity with ISARPs.  Transparent auditing procedures and techniques.  Focus on the assessment of implementation by Audit Organization. Enhanced IOSA Benefits for Regulators 42
  43. 43. IOSA – Registered Airlines Brazil (2013) 43 Findings Observations Airline 1 10 5 Airline 2 1 21 Airline 3 0 7 Airline 4 14 21 Airline 5 0 8 Airline 6 1 6 Average for Brazil 4.3 11.3 Global IOSA Average 9.6 19
  44. 44. 44 IATA Standards Safety Assessment Program (ISSA)
  45. 45. ISSA will strive to meet the following objectives  Make the proven safety benefits of IOSA available to a wider segment of the industry (General Aviation, Air Taxi, Regional, VIP transport,etc..).  Provide an voluntary, affordable safety analysis tool for Operators not covered by IOSA or existing safety audit programs.  Provide a structured means of assessing the phased implementation of SMS. Background 45
  46. 46. Audit Standards derived directly from all IOSA disciplines  Emphasis on “Organization and Management”.  Approximately 230 Standards and Recommended Practices.  Verification of both documentation and implementation required.  Program Management standards contained in ISSA Program Manual.  Revisions/updates to Standards will be in alignment with the IOSA update processes. ISSA Audit and Program Standards 46
  47. 47. 47 ISSA Audit Scope Eligible  Commercial or government passenger and/or cargo operations.  Aircraft with one or more turbine powered and/or multiple reciprocating engines.  Two-pilot operations. Excluded  Aircraft with single, reciprocating engines.  Single pilot operations.  Helicopters.  Seaplanes.  Any operator who is currently on the IOSA Registry.
  48. 48.  Initial Audit, followed by biennial renewal audits, audit follow-up and registration period in alignment with IOSA  Audit conducted by two Auditors for two days (four man-days on-site, subject to verification during beta-test phase)  Use of IOSA accredited auditors qualified and current in the ORG, FLT and MNT IOSA disciplines.  Use of Q5 AIMs, the software platform currently used for IOSA. ISSA – Conduct of Audits 48
  49. 49.  IATA will operate and govern all aspects of the program.  Will not be linked, associated or conditional on IATA Membership.  Will be priced to suit the intended market.  Will be promoted and marketed separately and maintain a clear distinction from IOSA.  Will begin with 3 – 5 beta-test audits in the first half of 2014.  On line by 2015. 49 ISSA Summary DO YOU WANT TO GO FOR IT ?
  50. 50. José Alexandre.T.G. Fregnani Assistant Director – Safety & Flight Operations IATA Brazil Tel: +55 11 2187 4236 “Represent, lead and serve the industry.”